Port Orchard Ford

Let me start by saying I am a customer who will return again and again to a business when I get top notch customer service and I will definitely be back to see Brenda and her team at Port Orchard Ford. I again and again to a business when I get top notch customer service and I will definitely be back to see Brenda and her team at Port Orchard Ford. I picked up my brand new Mustang Mach-E GT Performance from my car guy at the dealership in Sumner (This is purchase #12 from Clay - He is amazing!). On my way home it was super cold outside and I wasn't able to get the heat to work. After calling Clay he recommending bringing it in to the dealership. I live in Port Orchard and the next morning I took my Mach-E to Bruce Titus Port Orchard Ford. The service manager Brenda took the time to listen to what I was describing was wrong with the car. She had her tech make time to look over it even though they were pretty booked up. I didn't mind waiting since they made me feel so welcome. After a couple hours they were pretty sure it needed a part that was sadly on back order. Although it took some time since they had to order additional parts and of course wait to hear from Ford on what to try next, the level of customer service and communication I received was AMAZING. Brenda personally followed up every few days to keep me updated knowing that all I really wanted was to drive my brand new car and keep warm. The car ended up needing a couple different parts but it was fixed and fixed right the first time. If I could leave Brenda and her team more than 5 stars I would!! More

The service department is awesome. The staff is polite and professional and answered any questions I had. The service was performed in a timely manner and my Bronco Sport was returned The staff is polite and professional and answered any questions I had. The service was performed in a timely manner and my Bronco Sport was returned clean inside and out! More

My medically fragile mom has a 2017 escape 1. 5l had a short block put in at 49k miles had oil consumption issues and codes for vct issues less than 6k miles later, dealer replaced vcts after 2 vi 5l had a short block put in at 49k miles had oil consumption issues and codes for vct issues less than 6k miles later, dealer replaced vcts after 2 visits but didn’t do oil consumption test or notate low oil even though it was brought to the writers attention and mine by multiple techs seeing as I was working there at the time. She has had to add 3qts+ (it’s a 4.3qt system) in between every oil change, which the service manager is saying is normal consumption for ford engines, and had multiple issues with plugs fouling and vct codes due to starved top end. Now less that 30k later they finally do an oil consumption test and found the engine has oil intrusion on cylinder 1 and they are not covering it because it’s out of warranty due to them putting it off and not notating. The service manager is blaming my mom for not checking over her paperwork to see if there was oil consumption notated even though she does not know how to read a repair order. She has been left for the past year and a half with an unreliable car that is unable to safely get her back and forth to her very important appointments. It has been in their shop over 5 times for the same issues and they are refusing to do anything about it. More

Ty was amazing got us a new car within 24hours and was easy to talk to and also has toys for the kiddos so it makes buying a car so much easier! Definitely recommend! easy to talk to and also has toys for the kiddos so it makes buying a car so much easier! Definitely recommend! More

Ty was amazing, got me a car wishing 24 hours and had amazing customer service, even had toys for my son to play with ! 10/10 recommend ! amazing customer service, even had toys for my son to play with ! 10/10 recommend ! More

I purchased a brand new SUV and shortly after purchasing with just 500 miles driven on the car I found damage on the roof that clearly was from the car carrier delivery truck. There was a huge dent with pai with just 500 miles driven on the car I found damage on the roof that clearly was from the car carrier delivery truck. There was a huge dent with paint rubbed off down to the bare metal that I could not see on the date of purchase until I was at home and I was standing on a curb high enough to look onto the roof. When I told the dealer of the damage they looked at it and told me they would not do anything to help me in anyway. I would not recommend purchasing a vehicle from this dealer! They might say they are there to help you, but as soon as you buy something from them they will not care about you whatsoever. More

We just purchased our 2020 Blazer last week and Kyler was fantastic! He was friendly, honest and great to work with. We viewed the car on Saturday then test drove it on Monday; we were out the door 2 and a fantastic! He was friendly, honest and great to work with. We viewed the car on Saturday then test drove it on Monday; we were out the door 2 and a half hours later with our new to us Blazer. Thanks Kyler and Val!! Love our car and your help with everything. Joan and Dave More

Required an appointment to test drive a vehicle, then sold it to somebody who walked into the dealership off the street minutes prior to my arrival. After traveling by ferry & taking hours out of my day sold it to somebody who walked into the dealership off the street minutes prior to my arrival. After traveling by ferry & taking hours out of my day I felt tricked & betrayed. “Showing vehicle by appointment” means nothing, do not be fooled by the lies & deception. The minimal gesture of paying for my gas was an insult. The 4 hours of my day is worth more than gas money. The tactics displayed by this dealership has left a sore taste in my mouth for all dealerships, I will be more wary in the future when hassling with dealerships. More

Not surprisingly I went through 3 sales contacts during the 11 months my Maverick was on order. Ty was the person helping the final transaction. Elizabeth Kimple and Zack Jones were also helpful previous the 11 months my Maverick was on order. Ty was the person helping the final transaction. Elizabeth Kimple and Zack Jones were also helpful previously. The dealer added $449 for coating and nitro in tires, I did not request it but was told the dealer did this with all new cars. I would rather have had a choice. More

Terrible. Went to buy a car- the finance guy Val blatantly crossed out my name and stamped my co-signer’s on the buyers line. They sold my co-signer the car wi Went to buy a car- the finance guy Val blatantly crossed out my name and stamped my co-signer’s on the buyers line. They sold my co-signer the car without permission, and then when I called him confused about why the car isn’t in my name he told me I have a “psychological hang up” and then said he’d get back to me and never did. We have been working with corporate but they haven’t been entirely helpful either. Buy from anywhere else instead. They also lied about the price of the car- it said 21k it is actually written down on paperwork at 36k More