Port Orchard Ford

I scheduled an appointment to get my truck looked at for a possible loose belt, two days later they said that they could not duplicate the problem. My vehicle sat there for two days and they absolutely did a possible loose belt, two days later they said that they could not duplicate the problem. My vehicle sat there for two days and they absolutely did nothing to fix the issue. When I got my vehicle back, I started it up and the belts began to squeak. This is the worst service that I’ve received in the last 10 years. I will never take my vehicle back to this Ford dealership ever again.. More

I had my Full Service Oil Change today with Port Orchard Ford. This dealership and it's employees has always done right by me and my Ford Fusion. I have been a long time customer and will continue in the Ford. This dealership and it's employees has always done right by me and my Ford Fusion. I have been a long time customer and will continue in the future. Brenda Dunn was a blessing today with providing customer service. Brenda was the only one working the service desk and she was moving! Brenda took care of all the customers with a smile and gracious attitude. She kept communication open and provided input on progress of my vehicle. Thank you, Port Orchard Ford and Thank you, Miss Brenda for taking me back to when the customer is made to feel number one. More

Great service they care about the customer. I've had great service every time. Thanks I've had great service every time. Thanks More

My experience purchasing a new Maverick from Port Orchard Ford was overwhelmingly positive. The sales staff was attentive and knowledgeable, helping me find the perfect configuration without any pressure. Th Ford was overwhelmingly positive. The sales staff was attentive and knowledgeable, helping me find the perfect configuration without any pressure. The negotiation process was straightforward and transparent, resulting in a fair price without hidden fees. The finance department was efficient and clearly explained all the paperwork. Overall, the sales team made the entire process smooth and enjoyable. The dealership facility was clean and the staff across departments were friendly and professional. While some older reviews mentioned potential communication issues, recent feedback suggests improvements. Based on my experience, I highly recommend Port Orchard Ford, especially if you're interested in the Ford Maverick. My purchase was excellent, and I'm very happy with my new truck. More

For my semiannual maintenance, I trust their mechanics and since I bought the care there just keep going back every 6 months. However, this time they should have come out and asked if I wanted them to r and since I bought the care there just keep going back every 6 months. However, this time they should have come out and asked if I wanted them to replace the brake fluid since it's dirty instead of saying it needed replace because now, I will have to make an extra trip, and I hate going to Port Orchard. More

Reliable,trustworthy & fair and they actually know what they are doing. Josh the service manager always takes good care of my vehicles. they are doing. Josh the service manager always takes good care of my vehicles. More

The service department was really nice. This review has a 15 word minimum so there. This review has a 15 word minimum so there. More

BEWARE! Make sure all your concerns, discussions, etc are on "INCOMING RECORDED CALLS" they are never available on incoming calls AFTER they set up the app Make sure all your concerns, discussions, etc are on "INCOMING RECORDED CALLS" they are never available on incoming calls AFTER they set up the appointment for service... and you pay in advance; they call you a liar, they have no ethics, no integrity. Josh made an error (performed work I said NO to) and his manager Rick said I had no proof because... "it was an outgoing call (not recorded) so I couldn't prove it"...there's much more - over $6000.00 to this dealership on my classic old Ford and I'm already $2000.00 in to repairing/replacing faulty parts that I probably didn't need but trusted their recommendations. so much more, can't get my time or money back but just PLEASE GO ELSEWHERE FOR SERVICE!! In good conscience I have to put this out there..Shane, General Manager, NO RESPONSE TO MY EMAILS OR VOICEMAIL.. Ford Customer Service escalated my complaint to guess who? The service manager Rick that called me a liar on multiple occassions. More

Ty Vandergriff was instrumental in helping me purchase my car. The service department has been awesome. All have been very helpful and informing me of services needed. car. The service department has been awesome. All have been very helpful and informing me of services needed. More