Port City Nissan

My reason for this rating is soley based on a 1minute long conversation. I actually had to look up who my husband and I spoke with last night because Chris never introduced himself nor did he care to hea long conversation. I actually had to look up who my husband and I spoke with last night because Chris never introduced himself nor did he care to hear our names. He stepped into a negotiation by saying, "yeah, I can't even get you close to what you want." This response was based on a priced for our VW GTI. As a professional that spends my day buying wholesale and ultimately selling retail, I am beyond well-versed in the proces. Chris felt it was necessary to offer his explanation as to how that works. If we were given the opportunity, we could have negotiated. Chris seemed to enter the conversation as if he was offended. As previously stated, we never met this man prior to yesterday. As a rebuttal, Chris did throw out a number a bit higher than he 1st offered but by this time, we were so put off by his demeanor and lack of respect. We stood up from the table and said our goodbyes to Chip, who did offer to help us in the future. I entered Port City expecting to buy/lease the Juke Nismo that I researched. If we were politely offered a higher price for our GTI, we would have gone home to discuss our options. Again, I reiterate that opportunity was not granted. Even as I write this review today, I can still feel the disappointment and hurt caused by the Port City sales manager. I cannot fathom that this is how you choose to represent a business and a brand. I wish Chip nothing but a successful career. I hope that he is able to thrive despite the behavior of his direct boss. Thank you for taking the time to read about our experience. More

Fantasic experience from my first communication with Danielle; her willingness to answer questions and provide information made it possible for me to do a lot of research on the best options within the Danielle; her willingness to answer questions and provide information made it possible for me to do a lot of research on the best options within the criteria I'd set before I even stepped foot on the premises. Upon arrival we were greeted by salesman Dave Wing and a young salesman who was learning (I apologize for not remembering his name). I let them know what cars I was interested in, they pulled them immediately and never tried to sway me into a more expensive direction. While I couldn't get the financing I wanted on my first choice of car, they knew exactly what my criteria were and Eric ran another vehicle that they'd just received the week before and I hadn't even seen through the process so that when I got the call it wasn't a "Sorry, we can't get the car you want for that payment", instead it was more of a "Well, your first choice wasn't financable for the payment you want, but we do have a car that we think you'll love for even less". We jumped up, looked at the Versa, test drove it, signed, and drove it home within a couple of hours. I wouldn't have necessarily chosen to look at this vehicle, but I'm absolutely in love with it now. This will be the car my daughter uses mostly, and once she's out of college, the plan is for her to take the Versa, and I'll be right back at Port City Nissan looking for my next vehicle. More

I have a Nissan that I purchased from another dealership. I also purchased an extended warranty that is required to be executed by that dealership. I brought my vehicle in because the TPS light would not g I also purchased an extended warranty that is required to be executed by that dealership. I brought my vehicle in because the TPS light would not go out. The sales dealership told me they would have to send it to the Nissan dealer because the TPS is proprietary (or rather, the reset tool is). It was determined that three of the sensors had dead batteries. They were replaced, covered by the warranty. About a week later, the problem recurred, and the process was repeated. The 4th sensor had a dead battery (why would they not replace all four in the first place?). It was covered by the warranty, but I had to pay the deductible again ($100 each time). Sucks, but that's the rule. I paid it and the service counter person at Nissan said, "I don't know why they didn't just do all four at the same time." Fast forward about 7 months, the TPS light comes on. I adjust the pressure in all four tires, but the light doesn't go out. The next night, I do it again, but the light doesn't go out. I bring it to the sales dealership, they bring it to Port City Nissan. Port City Nissan resets the 4 TPS units, tries to bill the sales dealership one hour for the labor. When they balk, it's lowered to $54.16. The warranty won't cover this because the parts are under warranty and should be covered by Nissan. The sales dealership passes the charge on to me. I call Nissan, and at first I'm told, "We didn't charge you, we charged them." When I press, I'm told, we billed them because you brought it to them, you didn't bring it here. (This sounds like I would have been covered if I'd brought it in directly, to me.) I ask why anyone is being charged if the parts carry a 1-year warranty. I'm told that that's only if the parts are defective. I ask how they are not defective if the TPS light does not go out when tire pressure is reset. "I don't know." I then ask, does this mean that the next time the equipment doesn't work right, but is not defective, if I'm going to have to pay $54 again. No good answer. Right now, I'm out $54 because Port City Nissan wanted to feed off the teet of the warranty for the "service" of resetting the TPS sensors (incidentally, Tire Warehouse has done this on my other Nissan free of charge when I purchased tires). So, five phone calls later, the only thing I know is that if it happens next week, it's covered. Beyond that, it seems they won't guarantee not to pork me when their "warranted" parts malfunction. Avoid this place like the plague that it is. More

This was a great experience! Derek worked with us all day to get us our car! I would highly recommend this dealership and Derek to everyone! Thanks Derek for getting us into this car! We love it! Tha day to get us our car! I would highly recommend this dealership and Derek to everyone! Thanks Derek for getting us into this car! We love it! Thanks to the finance team for working with us!! Sharon & Sarah Arsenault More

Lucas Allen was a phenomenal sales person. My mother Lucas Allen was a phenomenal sales person. My mother bought a Nissan Rogue 7 days before me and I bought from Port City because of the raving review Lucas Allen was a phenomenal sales person. My mother bought a Nissan Rogue 7 days before me and I bought from Port City because of the raving review my mother gave me about Lucas. Lucas treated me with the utmost respect and was an extreme pleasure to deal with. He was spot on in providing what I wanted in a car and what pricepoint I wanted. I am also very very happy with Erik Haley as he also was a pleasure to work with. Lucas and Erik are the two best in Port City Nissan as far as I am concerned. More

Chris was the best car salesman I've ever met. He was friendly knowledgable and got me in the car I wanted and at the price I could afford. I couldn't be happier with my expirance at the dealership and I friendly knowledgable and got me in the car I wanted and at the price I could afford. I couldn't be happier with my expirance at the dealership and I will always recommend them above any other dealership. My expirance with Eric was also as great in all EVERYONE I met that day was friendly and made me feel like I was their first customer! Anyone looking for a car they carry needs to go to this dealership! More

My recent vehicle purchase was one of the best I have experienced so far. The sales person was pleasant to work with and willing to explore all of my options and questions before I finally made my choic experienced so far. The sales person was pleasant to work with and willing to explore all of my options and questions before I finally made my choice. I plan to return to Port City Nissan when I am ready to purchase my next vehicle. More