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Port City Nissan
Portsmouth, NH
628 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 628 reviews
March 05, 2019
JP Saved the day! Overall the quality of work was fine. It was the back and forth through service writers that drove me crazy. I was almost charged twice for a diagnost Overall the quality of work was fine. It was the back and forth through service writers that drove me crazy. I was almost charged twice for a diagnostics check I had just done a week before when the work order clearly stated this was a continuation from an original appointment, because the original service writer wasn’t there the second time. If it wasn’t for JP stepping up the charges would’ve went through. I was also told that my part would be in within two days and it was a week later. Finally, I was given my keys (after hours of work and my time and spending well over $1k) and as soon as I’m pulling out of the dealership my service engine light came back on, it was some issue they didn’t catch originally. Luckily JP was there and took care of that issue at no additional cost to me. Overall, for a dealership service center it wasn’t terrible. Overpriced but that’s what the cost is for genuine Nissan parts. It was more the many hours and back and forth I couldn’t stand. More
by Jdawg3434
Verified CustomerEmployees Worked With
JP, Gregg and some other dude
March 05, 2019
Very Bizarre We were ready to purchase a car we were interested in. After test drive and scouting out cars at other dealerships we decided to go with Port City Nis We were ready to purchase a car we were interested in. After test drive and scouting out cars at other dealerships we decided to go with Port City Nissan. I called Chris Nash back to tell him my wife wanted the car they had over another we were looking at from a competitor. He told me the car was being picked up by someone else the following day. I said thank you for your time and hung up. I looked online and the car we wanted was still for sale (and still is 2 weeks later) with an increased price. Maybe this is some game he likes to play to get more money. We just wanted a car and not jump through these hoops Chris played. We ended purchasing a week later at Somersworth Nissan and are very pleased with every aspect of the sale. More
by Car Buyer
Employees Worked With
Chris Nash
March 04, 2019
Super easy Easy to work with Greg to set up for inspection and full detail package. I also asked for some details on the wheels without issue. I called midway an Easy to work with Greg to set up for inspection and full detail package. I also asked for some details on the wheels without issue. I called midway and spoke to another person who checked in with the technician personally to get an expected end time. I got another update on a wired noise issue right after the analysis. All great communications. Also plugged in to charge (Leaf) when I got back to pick it up. The did everything I asked, as well as I hoped. I have been impressed every time going there- I didn’t even get the car from them! I plan on going back for everything the car needs through it’s life. More
by Chris
Employees Worked With
I think his name is Greg. He scheduled and followed up. I met another person who I also spoke with but I forgot his name. Nice fella.
March 04, 2019
Great "Port" of call for service Professional, courteous, friendly,service in less than an hour. Clean facility with free WiFi,coffee,and comfortable lounge while you wait. I bought m Professional, courteous, friendly,service in less than an hour. Clean facility with free WiFi,coffee,and comfortable lounge while you wait. I bought my 2015 Leaf in Maine but will definitely be back for service when needed. More
by gvthnx
Employees Worked With
Don't recall
February 28, 2019
Brake Pads and Rotors Excellent as always, JP is the Service Manager he is always trustworthy. My Service is always excellent at Port Nissan. They always Service my vehicle Excellent as always, JP is the Service Manager he is always trustworthy. My Service is always excellent at Port Nissan. They always Service my vehicle in the time estimated or less. More
by KARENC1054
Employees Worked With
JP Service Manager
February 26, 2019
Service Very friendly and fast. Can expect answers to most of your questions on a timely basis. Everyone I have met tries to service you that gives me a fee Very friendly and fast. Can expect answers to most of your questions on a timely basis. Everyone I have met tries to service you that gives me a feeling that they care. More
by njd207
Employees Worked With
They are all good
February 26, 2019
Checking for what we thought was an oil leak We brought our 2018 Nissan Rogue for an oil change at another establishment in a pinch and were told that we seemed to have a slow leak and to bring i We brought our 2018 Nissan Rogue for an oil change at another establishment in a pinch and were told that we seemed to have a slow leak and to bring it back to Nissan because it would be covered by our warranty. As it turns out, the shop that did the oil change had spilled oil all down our engine, all over the engine coils and overflowing the oil pan. There was no leak but Justin and his team went above and beyond, cleaned up all the oil and fixed the carelessness of the other shop. I can’t say enough great things about Justin and the rest of the service team!! More
by kcrombie
Employees Worked With
Justin Dostie
February 26, 2019
All dealerships should mirror Port’s stress free process I had a very surprising experience where ALL dealerships should mirror their process and utmost professionalism which was unique from any other dealer I had a very surprising experience where ALL dealerships should mirror their process and utmost professionalism which was unique from any other dealership I’ve ever visited or attempted to work with. I truly believe it was the people (Richard, Brian & Chris) who made the experience actually pleasant & exciting to buy a new car. I hope the other mgrs at this dealership have the same outlook. Thank you guys!!! More
by kelly M-P
Employees Worked With
Brian Lehman & Richard Steele, Chris Nash
February 25, 2019
Great service time after time. I have used the service department several times since purchasing my Frontier from them. I enjoy dealing with the Service Department and have found th I have used the service department several times since purchasing my Frontier from them. I enjoy dealing with the Service Department and have found them very helpful. More
by Lt. Dan
Employees Worked With
Justin Dostie
February 25, 2019
Oil change. Tire rotation Very pleased with the service rep and the time it took to complete. I would recommend and use for future services. Great job well done Very pleased with the service rep and the time it took to complete. I would recommend and use for future services. Great job well done More
by richbrabazon
Employees Worked With
Service. Not sure on name
