Port City Nissan

There are dealers who work very hard to earn a customer's long-term business. Then there are dealers who want to sell you all they can today, tomorrow be damned. We purchased a used Murano from this dea long-term business. Then there are dealers who want to sell you all they can today, tomorrow be damned. We purchased a used Murano from this dealership, and their Salesman, "Van". Now this was a car that allegedly needed work before it could be driven or sold. They said they would take care of it all if we bought. We were given a laundry list of big-ticket items it needed, and we are told they were all done. Nearly immediately after the purchase we found another problem, and it too, we are told was fixed. Our Salesman was so content with the car, he told us, in our home, that he was "giving us" a 1-year warranty on powertrain and a 3-month, 3,750-mile complete warranty. He also said he wasn't "good with this paperwork stuff" and all the paperwork would be mailed to us other than the temporary plate certificate and bill of sale. Because there was work to be done, our paperwork was not completed at the dealership, but in our home about 5 days later. The 1-year was to come with a $100 deductible. We were happy. Just before the three month mark we heard noises from the car. Not good ones. This lined up fairly well with Thanksgiving. On the 17th of November, we called the dealer, knowing the warranty would expire on the 23rd. Of course, they had nothing available until after the holiday, the 24th. We personally went into the dealership on the 24th as we had been told this was the first day with an opening, so someone, anyone, could test drive and confirm there was a problem while the warranty existed. Nobody was available, and the soonest they could get it in was the 27th. Sure enough, bad bearing(s) we were told. Parts were to be ordered and would be installed the next day. OK, we thought, that's powertrain, and it is. Well, come to find out we were first told there was no warranty. The Salesman had "just left for the day" (2:30pm). We went home, appointment for the next day made, and pulled out our paperwork, most of which was never sent. The warranty for 12 months suddenly became 3 months, and Ooops, it conveniently expired, even though we brough the issue and car for attention during the warranty period. On the day of the visit, our Salesman, who had previously been friendly and even goofy, would not make eye contact or greet me as many times as he walked right by. The VERY NICE Service Writer told us the best he could do was offer a 50/50 split for "customer satisfaction". The $100 warranty had "expired", even though the problem and vehicle presented during the time it was valid. He did acknowledge that at least. When we bought, we did not negotiate the price much. There was a lot of work to be done, and the warranties were being added in at no cost to us. No cost, as we discovered, because the 12 month did not exist. It was a carrot to make the sale. Similar to the "free vacation" that was offered to us that had costs of, if I recall exactly $699 to use for 3 days 2 nights in FL or LV, places you can book cheaper on your own. My point is, what we were told, and had faith in, wasn't accurate, and has already cost us money we should never have had to spend. I've read the other reviews, and the copy and paste dealer response about giving them contact information so they can discuss it further. I have no interest in this same carbon copy response. We have several "free" services that all customers get coming (2 oil changes, a second sticker, and a rotation). I don't know that we will trust the dealership to even do these, but it certainly is not going to be a place we recommend or buy from moving forward. More

Mike was amazing & helped me find exactly what I needed in a vehicle! They did a great job working with me, listening to me, & explaining things I didn't fully understand at first! in a vehicle! They did a great job working with me, listening to me, & explaining things I didn't fully understand at first! More

Brian and Mike were absolutely amazing! Helped me find the perfect car to fit my family’s needs. Helped me find the perfect car to fit my family’s needs. More

My family and I have been loyal customers of this dealership for nearly 20 years, with my family purchasing multiple vehicles here over the decades. However, my recent experience has completely destr dealership for nearly 20 years, with my family purchasing multiple vehicles here over the decades. However, my recent experience has completely destroyed my trust. I purchased a BMW 3 Series that seemed pristine. Yet within 12 DAYS I experienced a major powertrain failure that left me stranded. When I had the car towed for repairs, they told me it could take WEEKS just to inspect it, despite having warranties. Even worse, they had no loaner vehicles available, leaving me without the transportation I paid for. I was also informed that even if I eventually get a loaner, I would have to start PAYING for it after 5 days - on top of my payments for the broken BMW! This policy is completely unreasonable and negligent. Throughout the process, the service department has been rude and evasive. They never have answers when I call for updates and bounce me around endlessly. I've had to contact the warranty company myself just to get any traction. This terrible experience has put my job at risk, forced me to cancel my daughter's birthday party, and cost me time and money. I will never purchase from this dealership again with such deceptive, unethical business practices. If this issue is not resolved promptly, I will be pursuing legal action for the poor service, lack of communication, and breach of good faith. Buyers beware! More

My third vehicle from Port City. As usual Very professional and courteous. They make you feel like family here. As usual Very professional and courteous. They make you feel like family here. More