Porsche of New Orleans

Porsche of New Orleans responded

We appreciate you taking the time to share your experience! We're delighted to hear that you found our team excellent and communication effective from the build to the delivery of your car. Our aim is to keep you informed and confident every step of the way, and it's rewarding to know that we've achieved that. Recommendations from customers like you are the highest compliment we can receive, and we're truly grateful. We hope you enjoy your new vehicle, and we look forward to serving you again in the future. Thank you for choosing Porsche of New Orleans!

Porsche of New Orleans responded

We're incredibly grateful for your kind words and very pleased to hear about your positive experiences with our service team and sales personnel. It's fantastic to know that Nate and Shaun have made your interactions with us a pleasure and that their expertise in our cars has been evident. Our goal is to make every visit both enjoyable and informative, and it sounds like we've hit the mark for you. We truly appreciate the acknowledgment of the teamwork and effort that goes into our customer service. Thank you for choosing us, and we look forward to your next visit!

Porsche of New Orleans responded

We deeply regret that your experience with us did not live up to the high standards we set for our customer service. We understand the frustration of your vehicle's performance not meeting expectations after a significant repair, and your concern about the necessity and completion of the work is completely justified. We recognize that the transfer case is a known issue with this model, and it should have been inspected given the symptoms you reported. It's clear that our communication and service fell short, and we sincerely apologize. As Glenn mentioned, our team advised that additional items needed attention to fully resolve the issue. However, this does not excuse the oversight in ensuring you received a comprehensive service experience, including the provision of a loaner car during the extended service period and the cleanliness of your vehicle upon pickup. Your feedback is crucial in helping us improve, and we take your experience seriously as a growing opportunity for our team. We are committed to not only learning from this experience but also doing our best to ensure such oversights are not repeated. Your satisfaction is very important to us, and we hope to restore your confidence in our service. Sincerely, Ray Brandt Auto Group

Porsche of New Orleans responded

Thank you for taking the time to share your positive experience at Porsche of New Orleans. We're very glad to hear that you consistently have good experiences with us. It's great to know that Brittany was able to assist you efficiently with your battery replacement and appointment scheduling. Our team strives to provide top-notch service to all our valued customers. Your kind words are greatly appreciated, and we are grateful for your continued trust in us. We look forward to assisting you again with any future needs!

Porsche of New Orleans responded

Thank you so much for your positive words about our sales and service team! We're elated to know you've had positive experiences at our dealership. We also genuinely appreciate your feedback regarding the loaner cars; ensuring our customers have hassle-free transportation while their vehicles are with us is a priority, and we're always exploring ways to enhance our service offerings. We're committed to maintaining the high standards you've come to expect. Thanks again for being a valued customer, and we hope to continue serving you excellently in the future!

Porsche of New Orleans responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future!

Porsche of New Orleans responded

Thank you for sharing your feedback! It's great to hear that you found our team friendly and appreciated the promptness of our service. We pride ourselves on ensuring timely follow-ups, so we're glad to hear that stood out for you. Ensuring our customers have a smooth experience is always our goal. We look forward to serving you again in the future and appreciate your trust in Porsche of New Orleans. Safe travels!

Porsche of New Orleans responded

Thank you for your positive feedback! We're so glad that you found our car-buying experience at Porsche of New Orleans to be enjoyable and worry-free and that you found Nate, Sean, and the rest of our team to be helpful throughout the process. Our primary aim is to ensure our customers feel comfortable and empowered in their decision-making, so it's wonderful to hear that you appreciated our no-pressure approach. Your satisfaction is our top priority, and we hope to assist you again with any future vehicle needs!

Porsche of New Orleans responded

Thank you for taking the time to share the wonderful experience you had at Porsche of New Orleans. We're so glad to hear that our team provided a seamless and friendly car-buying process for you during your visit. Your kind words mean the world to us, and we appreciate you choosing us for your vehicle needs. We hope you love your new vehicle, and we look forward to assisting you again in the future!

Porsche of New Orleans responded

Thank you for taking the time to share your experience with us! We're very glad to hear that our team left a positive impression on you with their helpful service. Your satisfaction is very important to us, and we're pleased we were able to meet your expectations. We appreciate your kind words and are grateful you chose Porsche of New Orleans for your automotive needs. We look forward to assisting you again on your next visit!