Porsche of New Orleans

Porsche of New Orleans responded

Congratulations! It is wonderful to hear that our team made your sales experience with us a great one. We look forward to assisting you with all your vehicle needs. Thank you for choosing Porsche of New Orleans!

Porsche of New Orleans responded

Congratulations! It is wonderful to hear that our team made your sales experience with us a great one. We look forward to assisting you with all your vehicle needs. Thank you for choosing Porsche of New Orleans!

Porsche of New Orleans responded

Thank you for sharing your service experience with us. We are glad to hear that Brittany and our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future!

Porsche of New Orleans responded

Thank you for sharing your concerns about your recent experience with our service department. We are genuinely sorry to hear that your visits over the past four years have not met your expectations, especially regarding the loaner vehicle availability and the level of service received. We understand the importance of having a loaner vehicle for convenience during service appointments, and while we strive to accommodate this for all our customers, unfortunately, availability can be limited. We also offer alternative transportation solutions like our Red Cap Ride Share service to minimize any inconvenience. Regarding the tire replacement situation, we acknowledge the challenges faced due to third-party involvement and the necessary approval processes. Our intention is to always provide efficient and thorough service, and we regret any frustration or delays caused during this process. Your feedback is crucial for us to improve our services, and we assure you that we are committed to delivering the premium service that you rightly expect from a Porsche dealership. Please reach out to our service department directly if you have any further concerns we can assist you with. We hope to have the opportunity to restore your confidence in our service department. Sincerely, Ray Brandt Auto Group Team

Porsche of New Orleans responded

Thank you for taking the time to share your experience with Porsche of New Orleans. We're very glad to hear that your second visit was just as positive as the first, and it's wonderful to know that Nate played such a pivotal role in making your experience enjoyable and pressure-free. Our goal is always to provide top-tier service that meets your needs effortlessly, and it's gratifying to know that Nate exemplifies this. We look forward to welcoming you back for any future needs, and thank you again for choosing us for your automotive journey!

Porsche of New Orleans responded

Thank you so much for your positive review! We're very glad that our team at Porsche of New Orleans was attentive and able to provide you with a comfortable experience. It's great to know that our waiting area and amenities added to the quality of your visit. We always aim to make each visit as pleasant and efficient as possible. Your feedback is truly appreciated, and we look forward to continuing to provide you with top-tier service. We look forward to your next visit with us!

Porsche of New Orleans responded

Thank you for sharing your positive experience at Porsche of New Orleans! We are very pleased to hear that Brittany provided you with professional and friendly service during your visit. We always aim to complete work efficiently and within a reasonable timeframe, so we're glad to have met those expectations for you. Your satisfaction is very important to us, and we look forward to serving you again in the future. Thank you for choosing us for your service needs!

Porsche of New Orleans responded

Thank you for sharing your experience with us; we appreciate your feedback. Your review has been sent to Management. If you wouldn't mind responding privately to this review with your full name and a good contact number, our service team would like to look into the details of your service visit and follow up with you about your review. Thank you! Sincerely, The Ray Brandt Auto Team

Porsche of New Orleans responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your unexpected visit. We look forward to assisting you again in the future!

Porsche of New Orleans responded

We appreciate you taking the time to share your feedback regarding your recent service visit. We understand that clear communication is vital, especially regarding service recommendations and associated costs. We apologize for any misunderstanding or if you felt the communication was not as thorough as it should have been. Our service team aims to provide detailed explanations and obtain approval before proceeding with any additional services beyond what is initially requested. We regret if this standard was not met in your case. We take your comments seriously and are using this as an opportunity to enhance our communication process. Our service manager has been made aware of your concerns and has discussed them with the service advisor who assisted you. Please don't hesitate to reach out to our service department if you would like to discuss this matter further or have your advisor clarify any misunderstandings. We believe in transparency and want to ensure all our customers feel fully informed and comfortable with the services provided. Your trust and satisfaction are important to us, and we hope to have the opportunity to restore your confidence in our service department. Thank you!