Porsche Westlake
Thousand Oaks, CA
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Window Repair Window motor broke. They diagnosed the problem quickly and told me the scope of the repair within an hour. Service rep negotiated with, and worked wit Window motor broke. They diagnosed the problem quickly and told me the scope of the repair within an hour. Service rep negotiated with, and worked within the stringent guidelines of, the car-warranty company. She was able to make the repair happen within one day. Job was done quickly and properly; with authentic Porsche parts and with factory-authorized mechanics! More
It is such a pleasure to work with such knowledgeable, competent and hard working individuals such as Gary Greenheld. He actually made it a great buying experience for me. Gary will find a way to make you competent and hard working individuals such as Gary Greenheld. He actually made it a great buying experience for me. Gary will find a way to make your dream car come true and works with you every step of the way. This is a rarity for any salesman. I have purchased several cars from Gary and I have always been so happy. More
Gary Greenheld is so helpful , patient , and kind. Makes Gary Greenheld is so helpful , patient , and kind. Makes your experience easier and very pleasant. He is very determined to make your dreams of driv Gary Greenheld is so helpful , patient , and kind. Makes your experience easier and very pleasant. He is very determined to make your dreams of driving a Porsche possible. (: More
I personally had an incredibly wonderful experience when buying my vehicle from Rusnak (Dan Gibbs) Dan was so patient with me and spent a lot of time making sure I was getting exactly what I wanted. Not o buying my vehicle from Rusnak (Dan Gibbs) Dan was so patient with me and spent a lot of time making sure I was getting exactly what I wanted. Not once did I feel pressured, uncomfortable or got the feeling that he was just "going through the motions." My experience was personal, and in one word, delightful. Additionally, Sam (the service and parts director) stepped in to assist when Dan was pulled away by another customer. He had no qualms about taking the lead to ensure that I was being helped. He even helped me clean out my car and transfer items to expedite the process. The overall experience was certainly fantastic and I think they have an incredible team working together to make customers happy and ensure that the operation of the dealership is functional, efficient and welcoming. After all was said and done, I received a follow up email from the General Manager, Keith Goldberg, who was so gracious and thankful for the business. Thank you ... to the wonderful team this dealership has assembled. More
You have a great team to give a wonderful experience in purchasing a new vehicle (in this case, a beautiful 2014 Cayman)! Sales: Randy is a friendly, knowledgeable, "no-pressure" salesman that spent a tre purchasing a new vehicle (in this case, a beautiful 2014 Cayman)! Sales: Randy is a friendly, knowledgeable, "no-pressure" salesman that spent a tremendous of time with my wife and I to explain all details of the new car and the options. Robert Watkins helped explain the financial options in our situation (we are semi-retired with "fixed" income). We really appreciate his patience. Mark and Adam is always there to greet us as friends. Mark: We appreciate your trust allowing us to drive the new Cayman S without any restrictions a month ago. Steve is a jewel in the service department. His knowledge and patience, It's a pleasure to know him! Alex in service is a down-to-earth mechanic that knows the complexities of Porsches. He is friendly and always does his best to make me happy when it comes to the modifications and repair. This is the FOURTH vehicle I purchased from Rusnak. Besides the three Caymans, twenty years ago, I bought a used Nissan "Z". Thanks all for making this a "painless" and exciting experience. More
From beginning to end (first finding the car on the internet to driving it home), my experience with Gary and the dealership were perfect. They made the whole experience meaningful, which is in sharp c internet to driving it home), my experience with Gary and the dealership were perfect. They made the whole experience meaningful, which is in sharp contrast to what I have typically found with other car dealerships that push you, hover over you, and turn you off. More
Excellent service from the team, a vast difference compared to my more local choice of Porsche dealer. Will now switch to Rusnak despite the longer drive. compared to my more local choice of Porsche dealer. Will now switch to Rusnak despite the longer drive. More
Steve Ellis gives terrific, personal attention. He listens to my concerns and makes every effort to resolve them in the most reasonable manner. He cares deeply about giving the best service possible. listens to my concerns and makes every effort to resolve them in the most reasonable manner. He cares deeply about giving the best service possible. I feel that he is my advocate in working with the technicians to keep the service bar high. His interface contributes significantly to my joy of Porsche ownership. Thanks, Steve. More
Juan was very knowledgeable and good at his job, and I walked out feeling confident that my deal was fair. So far, he is very attentive to all requests and requirements. Good job. walked out feeling confident that my deal was fair. So far, he is very attentive to all requests and requirements. Good job. More