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Porsche Westlake
Thousand Oaks, CA
402 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 402 reviews
June 18, 2018
amazing Steve was very friendly and professional. I would recommend west lake Porsche to all my friends. I was greeted when I walked in. Steve sat me down at Steve was very friendly and professional. I would recommend west lake Porsche to all my friends. I was greeted when I walked in. Steve sat me down at his desk right away. He explained everything and directed me to my loaner car. Chelsea at the loaner car desk is very helpful and very friendly. I was in and out with a loaner car in less than 15 minutes. More
by kouroshkeihani
Employees Worked With
June 17, 2018
Belt Tensioner Belt tensioner was replaced and new belt Installed. Correct shim installed on pulley so that belt would be centered. No problems after work was comple Belt tensioner was replaced and new belt Installed. Correct shim installed on pulley so that belt would be centered. No problems after work was completed. More
by dm912
Employees Worked With
June 15, 2018
Service for my Porsche Cayenne was easy with Steve Ellis as my service advisor! Great communication, great loaner vehicle, and done within a day. Thank you! was easy with Steve Ellis as my service advisor! Great communication, great loaner vehicle, and done within a day. Thank you! More
by dvschnit
Employees Worked With
June 06, 2018
“ Superior” driving machine!! By RR Excellent service in the sales department, and also in the service departmentproperties!! I’ve driven in on a lot of different makes and models Excellent service in the sales department, and also in the service departmentproperties!! I’ve driven in on a lot of different makes and models vehicles first time owning a Porsche love it!!! More
by Big Rod!!
June 06, 2018
Excellent and trustworthy service I am new to Rusnak’s service and could not be more satisfied. It was easy to make an appointment, I quickly had a loan vehicle and my service as comp I am new to Rusnak’s service and could not be more satisfied. It was easy to make an appointment, I quickly had a loan vehicle and my service as completed thoroughly and in a day. More
by Smoske
Employees Worked With
Eric
June 05, 2018
OBD II Readiness Codes would not set on 1996 993 My 1996 993 passed all Smog Tests except "OBD System Check". This is a known problem with the 993 series. The car is 22 years old and has less than My 1996 993 passed all Smog Tests except "OBD System Check". This is a known problem with the 993 series. The car is 22 years old and has less than 100,000 miles. The service adviser recommended a top-end rebuild to resolve the "premature valve guide wear." He estimated the cost at $10 - $15,000 to do it right. Steve asked the Service Technician (Mark) to identify the cause of the OBD error and try to resolve that problem. They replaced two oxygen sensors and performed two extended road test (75 miles) to set all ready codes. Total cost $850. Courtesy car was provided and the work was completed in two days. Customer service was good. However, Porsche should stand behind their products better. I have never owned a car in the last 50 years that needed $10,000 plus repairs in less than 100k miles. More
by CCarter830
Employees Worked With
June 05, 2018
Great! Steve ellis is a pro when it comes to taking care of business. He returns calls promptly & always let’s me know the best way to keep my car up to dat Steve ellis is a pro when it comes to taking care of business. He returns calls promptly & always let’s me know the best way to keep my car up to date. He’s also very personable. More
by Peterbun
Employees Worked With
May 18, 2018
Car Repair My expectations were met repair and service wise respectively. The time frame of such were minimal and car rental was good. I enjoy working with La My expectations were met repair and service wise respectively. The time frame of such were minimal and car rental was good. I enjoy working with Larry (Service Tec) as he brings respect and knowledge to the dialog More
by GG
Employees Worked With
May 14, 2018
10k miles service All went well as planned. In and out quickly. Steve and Chelsey were friendly and helpful. I will be back in another 10k. Thank you! All went well as planned. In and out quickly. Steve and Chelsey were friendly and helpful. I will be back in another 10k. Thank you! More
by Kate
Employees Worked With
May 10, 2018
Stepping up to keep one customer satisfied My 2015 diesel Chyanne has had issues with the EPA’s software update. The dealership has made every effort to keep me informed as to availability of My 2015 diesel Chyanne has had issues with the EPA’s software update. The dealership has made every effort to keep me informed as to availability of parts in the progress it’s taking to remedy the situation. The dealership has gone the extra mile and have supplied me with brand new loaner cars everyday I’ve needed one since my car went into the shop. Yours truly one very satisfied Porsche owner More
by lifelongporscheowner
Employees Worked With
Other Employees :
Keith Goldberg, Tina Shahverdian, Carl Belichesky
