Porsche Westlake

Not done yet.. I have only brought my car in twice for service and both times, it took longer than I was told. This past time I drove the hour to pick the car up (a I have only brought my car in twice for service and both times, it took longer than I was told. This past time I drove the hour to pick the car up (after being told it was complete) only to find out it wouldn’t be done until the next day....drove an hour home. Next day when I got the call to pick up, while on the phone I asked if each thing had been done and have you seen this all “with your own eyes?” Answer was “Yes, I have!” Drove the hour back, filling up the loaned car for the second time, only to find the one thing the service guy assured me had been done, was not. He then asked if I had 5 minutes to wait and he would see if it could be done while I wait. Problem here was if it could be done, it would only take an hour or so....while I wait! I just couldn’t go there. The Service guy did offer to come get my car the next day (and I assume return it sometime ) but I needed the car and felt I’d have to address the issue at another time. More

A little rattle, No problem I drove my 2014 911 Turbo S in for service. I was hearing a annoying rattle from the rear end of the car. Porsche master technician took me in the car I drove my 2014 911 Turbo S in for service. I was hearing a annoying rattle from the rear end of the car. Porsche master technician took me in the car for a test drive he heard the rattle and said they would look into it. My car has a Porsche preowned service contract. Which would cover any mechanical problems with the car. I was given a service loaner a Panamera this was on Thursday afternoon told him that I was going to be out of town for the weekend and I said no problem will talk to you on Monday. Midmorning Monday I received a phone call from search apartment saying that my car was ready and able to be picked up anytime. The car is sounds well thank you to Rusnak’s Service staff and the service Advisers for their speedy work. Devoted Porsche owner . More

Service Visit I am confident that when my car has to go into the shop for service here it is professionally and well taken care of. Thanks to Steve Ellis, who i I am confident that when my car has to go into the shop for service here it is professionally and well taken care of. Thanks to Steve Ellis, who is responsible for this. We've been to other dealerships and I can truly say that we haven't always felt that way at them. More

Software Update My 2014 Cayman S PDK transmission started acting strangely. Turned out the car needed updates to the PDK software, DME software, and PCM software. Rus My 2014 Cayman S PDK transmission started acting strangely. Turned out the car needed updates to the PDK software, DME software, and PCM software. Rusnak (Skip) installed and tested these, returned the car to me and everything is back to normal. Work was done under warranty. The personnel at Rusnak I've come in contact with are friendly, professional, and you are always treated with respect. I'll buy another car from them when the time comes. More

Quick Response Called with a screw in my tire and needed repaired as quickly as possible. Skip was able to get me in the same day and worked extra hard to find my T Called with a screw in my tire and needed repaired as quickly as possible. Skip was able to get me in the same day and worked extra hard to find my Tire Hazard policy from another Porsche dealership. Car was nice and clean as promised once complete. More

Consistently friendly & good service Been bringing my Porsches to Steve Ellis & Rusnak Westlake for almost 15 yrs now. Have had quality work & friendly helpful service. Have always delive Been bringing my Porsches to Steve Ellis & Rusnak Westlake for almost 15 yrs now. Have had quality work & friendly helpful service. Have always delivered as promised. Thank you. More

Safety check, oil change, car wax detailing. Always a great experience! Great history of excellent service. My 2004 911 with only 15 thousand miles, treated with great respect! Skip and Larry bot Always a great experience! Great history of excellent service. My 2004 911 with only 15 thousand miles, treated with great respect! Skip and Larry both understand the attachment some people have for their cars, and the importance of taking good conservatorship and care of! THANK YOU RUSNAK PORSCHE! More

Excellent Service I am very pleased with Rusnak Porsche Westlake/Thousand Oaks. Eric at service department is outstanding. He is professional, personable, takes time to I am very pleased with Rusnak Porsche Westlake/Thousand Oaks. Eric at service department is outstanding. He is professional, personable, takes time to listen and address your concerns and makes sure my car is documented right. Chelsey at reception is efficient and friendly. My Porsche returns to me within a day shiny and perfect. Eric follows up with an email to make sure all is well. We have a few exotics, I must say this place is one of the most pleasant. More

They always take care of me and my car I bought my car 2+ years ago from Robert who was wonderful and since then the service team has been great in keeping my car in top notch shape. Than I bought my car 2+ years ago from Robert who was wonderful and since then the service team has been great in keeping my car in top notch shape. Thanks to the team and keep up the great work! More