Porsche Westlake
Thousand Oaks, CA
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Out of State Used Car Purchase I was looking for a very specific used Mercedes in prime condition with a white exterior and tan interior. There weren't any in Utah where I live, or I was looking for a very specific used Mercedes in prime condition with a white exterior and tan interior. There weren't any in Utah where I live, or in any surrounding states. I found one online at Rusnak and decided to call them and see if I could gain comfort that the vehicle was as described in excellent condition. Carl, the Internet Sales Manager, answered my phone call and did everything he could to help me see the exact condition of the car. We did a lengthy face-time call where he walked all around the car, and navigated throughout the car's interior to help me see every nook and cranny and paint scratch there was. He also emailed me the Carfax report, and details of maintenance they had done on the car prepping it for resale. He also found out how they obtained the car (from a trade-in) and a little about the prior owners. He made me feel confident that at Rusnak they were not about to sell me a car based on any false pretenses or deceptions. The clincher for me was the high ratings I found for the dealership online, including on this site, and the very fair price they offered me on the car. I first noticed the car online on a Wednesday, contacted Carl on Thursday, wired the money on Friday, and flew down from SLC on Saturday and picked it up. The car is fantastic - I loved driving it the 702 miles home, and have loved driving it every day since. I would not hesitate to buy another car, "sight unseen", from this dealership. They are top notch, and I am a very picky customer! More
Maintenance and warranty service Performed annual service, software update and warranty requests. When i dropped off my car, staff worked with me to allow me to continue my day with Performed annual service, software update and warranty requests. When i dropped off my car, staff worked with me to allow me to continue my day with a courtesy car. Although it took almost a week to complete the service, I was constantly updated . When i received my car I found one repair incomplete but service department immediately resolved the issue as I waited. This was my first visit to the service department and "Skip" made sure I was taken care of. Thank you for making it a pleasant one ! More
First 911 Service It may sound a little funny, but it's actually a pleasure to take my car in for service at Rusnak/Westlake. Eric and Kristen were helpful and friendl It may sound a little funny, but it's actually a pleasure to take my car in for service at Rusnak/Westlake. Eric and Kristen were helpful and friendly. Everything is done to a high standard. And it was a free service! More
Damage under neath my car. For service alone I would have given an excellent, thanks to Steve. He is always helpful and is making sure that the customer is always satisfied. For service alone I would have given an excellent, thanks to Steve. He is always helpful and is making sure that the customer is always satisfied. More
HAPPY I ALWAYS ENJOY TAKING MY CAR FOR SERVICE BECAUSE OF THE FOCUS ON MY SATISFACTION. KEEP UP THE GREAT JOB! I WILL RECOMMEND PORSCHE OF WESTLAKE TO ALL I ALWAYS ENJOY TAKING MY CAR FOR SERVICE BECAUSE OF THE FOCUS ON MY SATISFACTION. KEEP UP THE GREAT JOB! I WILL RECOMMEND PORSCHE OF WESTLAKE TO ALL MY FRIENDS. More
Professional Always do their best to provide quality service and meet the customer's expectations. Have been dealing with Rusnak Westlake for years and appreciate Always do their best to provide quality service and meet the customer's expectations. Have been dealing with Rusnak Westlake for years and appreciate the personal service delivered. More
Typical professional service Steve Ellis always provides expert advice and timely updates, making sure you're kept in the loop and involved with your vehicle's servicing. When Steve Ellis always provides expert advice and timely updates, making sure you're kept in the loop and involved with your vehicle's servicing. When you deal with Steve, you're getting the best. More
Porsche Aug 2018 I was very happy with all aspects of my service experience. Service was preformed in a timely manner as estimated. I received shuttle service that was I was very happy with all aspects of my service experience. Service was preformed in a timely manner as estimated. I received shuttle service that was extremely helpful and my car was detailed when I picked it up. What's not to like. More
Awesome experience- Very professional and helpful staff. Ask for Eric in service department!! All questions answered and pick-up was easy. Service was quick and very e Very professional and helpful staff. Ask for Eric in service department!! All questions answered and pick-up was easy. Service was quick and very efficient. More
Fast and Professional Rusnak Porsche service manager Skip and the staff were very professional and efficient with their support during my normal service. I would highly re Rusnak Porsche service manager Skip and the staff were very professional and efficient with their support during my normal service. I would highly recommend this dealer. My experience with Josh in sales and Skip in service has been top notch. More