Porsche West Palm Beach

Alex DePooter has made purchasing this car a stress free experience. He is the epitome of a sales professional which he demonstrated by his constant contact to keep me informed on the location of my vehicle experience. He is the epitome of a sales professional which he demonstrated by his constant contact to keep me informed on the location of my vehicle as well as his total commitment to his clients interests. In addition, he went above and beyond to facilitate the trade in of my old vehicle to this new Porsche. Braman Porsche is fortunate to have him as part of their sales team. More

Amazing customer service!! Alex was a great help in every step along the way and even to the end with great detail explainIng all the features in a easy understandable way. Excellent Job Alex!! step along the way and even to the end with great detail explainIng all the features in a easy understandable way. Excellent Job Alex!! More

Alexander DePooter was outstanding to work with! He was very patient, answered all my questions, detail oriented, customer-focused, and a very nice, kind, person! very patient, answered all my questions, detail oriented, customer-focused, and a very nice, kind, person! More

I was trying to buy a car by phone and negotiated it to a price that was ok. I called 2 sales managers and left voice messages and texted the sales guy and got no response even though I told them I wanted to price that was ok. I called 2 sales managers and left voice messages and texted the sales guy and got no response even though I told them I wanted to buy it. Still waiting and just saw the car come up as sold on the internet. Thanks for the Porsche experience. In response to the dealer comments. They are simply not true. I called on Thursday and spoke to the sales manager and got to a place that sounded ok. He did say he would be available that evening but I said I was still at work and about 100 miles away and leaving town the next day so I would not be available until the following week. He said he could not hold it but I never declined any offer. Which by the way I purchased a vehicle in another state and they held it for a week and a half for me until I could fly out and get it. Anyway, as I was driving up to Orlando the next day I decided to reach out and see if there was a way to buy it over the phone. I texted the sales guy... no response... I never told him not to call me. So I called and asked to speak with the same sales manager and it went to voicemail and I left a message that I wanted to start the process to buy it. No response. So I called back and asked to speak to any sales manager and was sent to voicemail. Left a message and guess what... no response. I kept watching the vehicle while on vacation and 4 days later saw it post as sold. That day I get a call from the sales manager saying let's try to make a deal. I informed him the vehicle was sold and that I had left multiple voicemails and texts to the team. Honestly, even before the weekend we could have come to a deal. I had initially spoken to Chris and told him I was going out of town end of week and let's get a deal together quickly. Well he got my info on my trade and did not even bother to get back to me until the next day which was not professional. Then the numbers he came back with were not good. I had better offers from Carvana and other online dealers for my trade so it left me with a bad experience with him. That is why I decided to reach back out to the manager to see what could be done. No where in the process did I feel anyone cared to sell me this car. I guess I was bumped by a more important deal or something. Anyway, the experience was far from what I would expect from Porsche. I had better experience with just about any other dealer. I buy at least 1 car per year so I know. The car I am selling now I have only had 9 months. As I said this was just plain bad service and not because I am an impossible client as they tried to depict me in their response. More

My mother in law was returning the leased car of her deceased husband, a terrible day. Kathleen was doing her best but the return ended up being more complicated than we understood. Alec Friedman umped deceased husband, a terrible day. Kathleen was doing her best but the return ended up being more complicated than we understood. Alec Friedman umped in, he didn’t need to help but he saw she was having a problem. Thank you for going out of your way and exhibiting the Porsche service values. More