Porsche of West Houston - Service Center

Great blown out tire repair! I recently had a tire blow out on my Cayman S PDE1. I immediately placed a call to Cody Zerbec, assistant service manager, to let him know. He advised I recently had a tire blow out on my Cayman S PDE1. I immediately placed a call to Cody Zerbec, assistant service manager, to let him know. He advised me to bring the car in right away and they would take care of it. Cody offered to have my car towed to the dealership. I also spoke with Mario Pedone, parts manager, who immediately called to let me know they had a replacement tire in stock. Shortly after, my car was at the dealership and on the lift, where they discovered another tire had a problem and needed to be replaced. That tire would have to be ordered, arriving the next day, so Cody offered me a loaner car. This experience, just like my prior dealings with this dealership, was just great. Cody and Mario have always been just tremendous to deal with and I have always been very satisfied with both the service and the professionalism. I only bring my Porsches to Porsches of West Houston. More

Poor and unacceptable service. Drop my car off to service because I had a nail on my right rear tire and needed an oil change too. Big mistake!! They did not replaced it and invoice Drop my car off to service because I had a nail on my right rear tire and needed an oil change too. Big mistake!! They did not replaced it and invoice it out as though a brand new tire was put in on the right rear. When I found out that they did NOT; I called service; they claimed the mechanic got confused and replaced left rear side bc he found out there was another hole on the left and replaced left rear side instead. Another lie bc all my tires have the same wear and the DOT on both rear tires are same from manufacture date with right rear still have the hole from the nail. On top of that; they stole my sunglassses out of my club compartment. It's sad to see Porsche service has such pride in cheating customer. They have lost my trust completely even after they have corrected the problems the second time. More

I agree with most of the posts that when walking into the dealership you do feel very ignored. Then when you do get some service they are very rude and talk to you like you're wasting their time. We brought dealership you do feel very ignored. Then when you do get some service they are very rude and talk to you like you're wasting their time. We brought our car in to get serviced and after a month of having our car they couldn't figure out how to fix the car. We always had to call them about the status of the car and of course we would have to leave a message and wait a couple days before we get an answer back. Well long story short, they've had our car for almost 6 months and is now telling us we have to pay $4000 for parts they changed but yet the car still has the same problem or pay to have more parts to be changed but can't guarantee me if that will fix the problem. Stay away from this place! Of course they will treat you nice if you're buying a car but after that they don't care much about how you're treated. More