Porsche of West Houston - Service Center

Dealership appointed David as a service advisor. Did explain everything. Explain everything what needs to be done . Listened and answered my questions. Delivered good service. explain everything. Explain everything what needs to be done . Listened and answered my questions. Delivered good service. More

Amanda and Jason went above and beyond to keep me updated over the course of my repair. They provided the customer service that you expect from such a great brand. over the course of my repair. They provided the customer service that you expect from such a great brand. More

Excellent friendly customer service. All of the employees were helpful and courteous. The vehicle was ready when promised. It had been washed and vaccumed. I would recommend them to my friends. were helpful and courteous. The vehicle was ready when promised. It had been washed and vaccumed. I would recommend them to my friends. More

As a person in the sales/service industry, my expectations are high and there is nothing worse than working with someone during a stressful time that does not handle things appropriately. This is expectations are high and there is nothing worse than working with someone during a stressful time that does not handle things appropriately. This is far from the case at Porsche West Houston. From the moment I walked in, the team at PWH (my shortened name for them), was sympathetic towards my situation and made every possible accommodation. Amanda Salazr in the Service Dept and Will Spires in the Sales Dept did everything you would expect from a top-tier organization. When my vehicle faulted, and cars were unavailable, they pulled a brand new car off of the lot to provide to me. The communication was constant, regardless of whether the news was what I wanted to hear. Often times, people will avoid conversations that are not going to give the consumer the results they are looking for. But PWH not only reported back to me quickly, they also gave me a plan of action and timeline of what to expect so I knew what to expect. Even prior to the completion of the repairs to my vehicle, they still were in contact with me to check in on me and make sure nothing was needed. If I can only give 5 stars, then I guess I can only give 5 stars. But if there was an instance where an exception was made, they would easily deserve 500 stars. Kudos to the family at PWH and know that you have a customer for life. More

Very courteous and professional. High service costs. Gave them a week to perform the service on my vehicle and felt like they waited till the last minute to look at my vehicle after I called to check on it a them a week to perform the service on my vehicle and felt like they waited till the last minute to look at my vehicle after I called to check on it after 6 days. They got all the work done but it seemed like they had to rush it. More

We have had both of our Porsches serviced at Porsche West Houston. They always have done excellent work, and have never tried to sell us services we do not need. In fact, on our last service, they told me ou Houston. They always have done excellent work, and have never tried to sell us services we do not need. In fact, on our last service, they told me our Cayenne did not need some work I thought it needed. Frankly, every Porsche dealer who has serviced our cars has been very good. Porsche West Houston is no exception. I know some people complain about dealers, but we feel strongly that no one understands Porsche engineering and service better than the Porsche techs at a dealership. More

My service advisor Jason Perales was great. He was able to set me up an appointment with a loaner car quicker than expected. He kept me in the loop whole time my car was there. However, I have a little g to set me up an appointment with a loaner car quicker than expected. He kept me in the loop whole time my car was there. However, I have a little gripe with whoever is in charge of oredering the parts. They clearly knew what needed to be done from the beginning.....But they just waited for each step to order the parts. I understand the speaker part...but recall, they knew what needed to be ordered. But they waited until they get the speakers and it was done than they ordered the parts for the recall which took extra couple of days. In a whole, what should've done in maybe 4-5 days max, my car was there for 11 days. For all their inefficiency, Jason had to call each day in the afternoon to cool me down why small repair is taking so long.....I commend Jason for this...Also, everyone I dealt with as while I was there was really nice and helpful.... More