Porsche West Houston

Caution when buying from this Dealer Purchased a preowned vehicle with the understanding they had already serviced and fixed an issue. Waited almost 2 weeks to sign paperwork and get car. Purchased a preowned vehicle with the understanding they had already serviced and fixed an issue. Waited almost 2 weeks to sign paperwork and get car. Should have been a red flag for me from the beginning. Now that I have the car, I reached out to the sales rep at the dealer to let him know the car was still not fixed. He has yet to return our phone calls and has completely blown us off. We ended up taking car to Mercedes dealer and are currently out of pocket over $2,000 for repairs we were told they did/repaired. this dealership does not service their trade in vehicles. They take as a trade and throw on car lot without pre-inspecting. We paid full asking price with the agreement the items would be fixed. Poor service. Don't go. More

Poor and unacceptable service. Drop my car off to service because I had a nail on my right rear tire and needed an oil change too. Big mistake!! They did not replaced it and invoice Drop my car off to service because I had a nail on my right rear tire and needed an oil change too. Big mistake!! They did not replaced it and invoice it out as though a brand new tire was put in on the right rear. When I found out that they did NOT; I called service; they claimed the mechanic got confused and replaced left rear side bc he found out there was another hole on the left and replaced left rear side instead. Another lie bc all my tires have the same wear and the DOT on both rear tires are same from manufacture date with right rear still have the hole from the nail. On top of that; they stole my sunglassses out of my club compartment. It's sad to see Porsche service has such pride in cheating customer. They have lost my trust completely even after they have corrected the problems the second time. More

Amazing sales and delivery experience Ordered my Macan S in October 2016 , Tri was my salesman, he said delivery would be mid January 2017. I received call on January 7 that vehicle had Ordered my Macan S in October 2016 , Tri was my salesman, he said delivery would be mid January 2017. I received call on January 7 that vehicle had arrived. Took delivery today. Vehicle is exactly as ordered. Tri worked to get what I wanted on my trade in vehicle and to getting payments exactly where I wanted them. Delivery was great. Nina in finance was friendly and helpful. If you are buying a new Porsche ask for Tri to assist you. You will not be disappointed! More

BEST CAR BUYING EXPERIENCE EVER! My husband wanted a custom Nissan Titan and we saw it online. I called, spoke to Khalil on a Monday and it was ours on Friday. Even though he was out My husband wanted a custom Nissan Titan and we saw it online. I called, spoke to Khalil on a Monday and it was ours on Friday. Even though he was out of town, he made sure we were taken care of. Much respect for this dealership, More

Easiest car buying experience ever They had the vehicle that I was looking for and they made the car buying experience very easy. With sonic pricing, there is no room for negotiation bu They had the vehicle that I was looking for and they made the car buying experience very easy. With sonic pricing, there is no room for negotiation but it was still a great deal. Khalil did a great job. More

Excellent Service By far the best experience in all Houston. Service was great. They know how to treat their old and new customers with respect and a very positive atti By far the best experience in all Houston. Service was great. They know how to treat their old and new customers with respect and a very positive attitude. Paperwork process had gone smooth also. Overall experience, 5 star! More

Buyer beware on trade in values I bought a used 2012 Porsche Boxster S from them 2.5 years ago . As a client they send me emails with lists of cars for sale. I saw they had a red 2 I bought a used 2012 Porsche Boxster S from them 2.5 years ago . As a client they send me emails with lists of cars for sale. I saw they had a red 2014 Porsche Boxster S for sale recently. I did some research & it seemed around $40000 was the trade in value for my 2012. I took my 2012 to the dealer & they offered me $36000 & were charging $300 for a frivolous protection on the new car. The salesman told me I was way off at $40000 they could best sell it at $42000. I agreed to $37500 for the 2012 & remove the $300 protection. I now see my 2012 listed at $45000. During the last 6 months I have replaced the tires & in August spent $2100 in Porsche West Houston service department having the 4 year service completed. They will have minimum reconditioning costs on the car. I realize they are only asking $45000 & may sell it for less but a $7500 mark up makes me feel they undervalued my trade. I will buying a new Porsche in about 2 years & have the 2014 serviced but it will not be at Porsche West Houston. As a repeat customer I will never come back or refer people I know. More