Porsche West Houston

Dealership sold me a vehicle that needed a new transmission I purchased my used vehicle in March 2018. I encountered no problems with the vehicle when I took it for a test drive before purchasing. Less than t I purchased my used vehicle in March 2018. I encountered no problems with the vehicle when I took it for a test drive before purchasing. Less than two weeks after purchasing the vehicle, it had transmission problems and after taking it to a repair shop to have it looked at, I was told it needed a new transmission along with new valve gasket covers. Total repairs were $8,000 of which the dealership only offered to pay $1,000 in repairs for the valve gasket covers. I find it hard to believe that these issues were not known before they sold me the vehicle. I purchased the vehicle "as-is" so I suppose that's my fault for not having it looked at before I purchased the vehicle, but I shouldn't have had to do that in the first place. Very disappointed with my overall purchasing experience. More

Excellent service, above and beyond I went to Porsche of West Houston in March to look at a Macan. We had our appointment with Marisol, and she prepped for our meeting by having two car I went to Porsche of West Houston in March to look at a Macan. We had our appointment with Marisol, and she prepped for our meeting by having two cars ready to drive, both had VIP stickers on the windshield, which was a great added/personal touch. I was so impressed with the Macan Turbo, that I asked Marisol if she had the color combination I wanted (knowing it was a bit difficult to find). She happened to have one at a sister property, so I purchased immediately. The negotiation for the vehicle was seamless and utterly painless, and Marisol and the team even went above and beyond to ensure I had all the features and services I truly needed (and no more). I was preparing for a surgery in two days time, and while Marisol (and we) thought it would be impossible to achieve, she was able to turnaround the vehicle for pick up the next evening. In my visit since (a quick service appointment to set up PCM), Marisol took the time to stop by and ensure my service visit was going well. Clearly she cares about her customers past the initial sale, and she's proved that by answering any questions I have and following up quickly if needed. Porsche of West Houston exceeded expectations, and I will certainly go back and see Marisol when I'm in the market for another car. More

Great service Dave Riddle as always was very professional and prompt. Porsche also was very graciously provided office space to work as I waited. Thank you all Dave Riddle as always was very professional and prompt. Porsche also was very graciously provided office space to work as I waited. Thank you all More

Great Service and Accommodations Provided great service on my visit. Attitude of staff was great. During my wait for my vehicle, I was able to take advantage of a private office to Provided great service on my visit. Attitude of staff was great. During my wait for my vehicle, I was able to take advantage of a private office to take a conference call. This made the trip and experience convenient and productive. More

Excellent service I had an issue with my Cayenne and called Porsche of West Houston on a Saturday morning. They attended the call, were super friendly and super helpful I had an issue with my Cayenne and called Porsche of West Houston on a Saturday morning. They attended the call, were super friendly and super helpful, and scheduled an appointment for the following Monday (when I called I was out of town with a different car). On Monday, everything was handled very smoothly and professionally, and they delivered my car to the office in the afternoon. I can nothing but highly recommend this dealership: First class! More

912 turbo s review New service advisor was very nice and professional. They always do a great job. I was glad thry are getting in more loaners as there’s was a month w New service advisor was very nice and professional. They always do a great job. I was glad thry are getting in more loaners as there’s was a month wait on that abdcthis facility is in a growing area of this large city. Ivan though was great. More

Great service with quick turnaround. The service staff provided me a loaner car while they changed my tire and did the inspection. When they returned the car to me, it had been meticulous The service staff provided me a loaner car while they changed my tire and did the inspection. When they returned the car to me, it had been meticulously cleaned inside and outside. I was only charged for the inspection as the tire change was covered by the warranty. More

First class Boxster tune up The work performed was timely and efficient. All systems GO! Great service with a smile. I would recommend this dealership to friends. What else ne The work performed was timely and efficient. All systems GO! Great service with a smile. I would recommend this dealership to friends. What else needs to be said. More

Used 911 Purchase Went to look at a used (2015) 911. Khalil was wonderful to work with and made the entire process very easy. Customer service at this dealership is obv Went to look at a used (2015) 911. Khalil was wonderful to work with and made the entire process very easy. Customer service at this dealership is obviously a priority. More

Very good Experience I went to schedule an appointment for an oil change for my Macan and they could do it on the spot. It last a little less than 1.5 hours but it was fin I went to schedule an appointment for an oil change for my Macan and they could do it on the spot. It last a little less than 1.5 hours but it was fine. More