Porsche West Houston

Worst Car Buying Experience I purchased a 2019 Porsche Macan on July 1st. I was denied financing from two banks even though I put 80% down payment and have 800+ credit score. On I purchased a 2019 Porsche Macan on July 1st. I was denied financing from two banks even though I put 80% down payment and have 800+ credit score. On July 4th, I realized on the copy of the credit application that my income was typed 1/10 of what I wrote on the handwritten credit application. Leah, finance manager, affrimed to me that she submitted the information correctly and sent me a screenshot of the credit application that she sent to the banks. I contacted the banks to verify the income on the credit application that they received and was told it was in fact 1/10th of what it should have been. At this point, I decide to pay off the loan on July 5th. On July 6th, I met with Leah in person to get clarification as to why the banks did not match what she had told me. She finally admits that she did indeed submitted the income incorrectly. On July 9th, I requested a copy of the handwritten credit application and was told it would be sent. On July 19th, I decide to meet with Leah in person since I have not received what I requested even though she told me it would be sent to me. I also asked why I received another hard credit pull on July 6th even though the deal had already been finalized and the vehicle has been completely paid off before it. No further help to resolve the issues was provided after this. I have been in contact with Consumer Financial Protection Bureau (CFPB), Texas Office of Consumer Credit Commissioner (OCCC) and Porsche Cars North America to resolve the issues caused by the finance manager of the dealership. I have successfully removed the credit inquiries as a courtesy to me by the bank and in light of the clerical error by the dealer. I still however have not received the title of my vehicle even though it has been paid off over three months ago. Due to the lack of commucation and their assistance for a speedy resolution, I recommend everyone to take their business to a different Porsche dealership More

Jason in service department was efficient, professional, honest. These folks are always so friendly. Great job. Waiting area was comfortable and the coffee wasn’t too bad either. honest. These folks are always so friendly. Great job. Waiting area was comfortable and the coffee wasn’t too bad either. More

Easy transaction without the push It was great to work with the dealership, and there was no big pushy sales pitch or rushing you to a decision. That was the biggest thing that sticks It was great to work with the dealership, and there was no big pushy sales pitch or rushing you to a decision. That was the biggest thing that sticks out when you are used to buying vehicles, someone who gives you your space and allows you to work through the process and think without a pushy sales pitch. More

A for communication, D for service result For the 2nd time I had my 2013 Cayenne Diesel in for what feels like shift slippage between 2nd and 4th gears. Was welcomed congenially by Ivan and p For the 2nd time I had my 2013 Cayenne Diesel in for what feels like shift slippage between 2nd and 4th gears. Was welcomed congenially by Ivan and provided a loaner car. Service kept and drove my car for several days, said they did experience the problem intermittently. but were unable to identify the cause or repair it. For the 2nd time they sent it home to me and said to bring it in when it happens again. This could well be a safety issue with shift slip when needing acceleration. George More

Porsche West Service Department David Riddle is hands down the best service contact I have had in all my years of owning luxury vehicles. Makes the already great experience of drivi David Riddle is hands down the best service contact I have had in all my years of owning luxury vehicles. Makes the already great experience of driving a Porsche even better. More

Great service by Cody! Cody was really great and also Jason - all very helpful. They made sure all my needs were taken care of and that I was happy with the service they pr Cody was really great and also Jason - all very helpful. They made sure all my needs were taken care of and that I was happy with the service they provided. Thank you guys! More

Service advisor was helpful addressing all my needsMy Service advisor was helpful addressing all my needs My vehicle was serviced in a timely manner Washed and clean Staff was very professional and cou Service advisor was helpful addressing all my needs My vehicle was serviced in a timely manner Washed and clean Staff was very professional and courteous More

Thank you Roberto perales. Amazing work. quick response. Great coordination. Updates timely, friendly and professional. Just excellent work! I am very satisfied with everything! Thank you! response. Great coordination. Updates timely, friendly and professional. Just excellent work! I am very satisfied with everything! Thank you! More

Service The service I received at Porsche of West Houston is always on point. They make sure my car is in and out of service in the time promised. My advisor The service I received at Porsche of West Houston is always on point. They make sure my car is in and out of service in the time promised. My advisor Jason always keep me in the loop on everything that needs to take place. More

Service As always, the service department was prompt, attentive, thorough and professional. Ivan kept me informed of the work to be performed and the turnarou As always, the service department was prompt, attentive, thorough and professional. Ivan kept me informed of the work to be performed and the turnaround time. Thanks again! More