Porsche West Houston

Recently both my Porches services done. It was awesome, service people were very helpful, attentive & supportive. Overall they did the great job 👍 I am very happy with the service. service people were very helpful, attentive & supportive. Overall they did the great job 👍 I am very happy with the service. More

They do quality work. Car is always clean when I get it. They don't communicate very much when repair is in progress. Would be good to send text message updates. Car is always clean when I get it. They don't communicate very much when repair is in progress. Would be good to send text message updates. More

Service department is very helpful！Jason helped me on my case. He is very patient and professional！I m very satisfied their service！Definitely a five stars！ case. He is very patient and professional！I m very satisfied their service！Definitely a five stars！ More

Service and road repair. This is the dealer I bough now 3 Porsches from. I trust the dealer in all aspects- quality, price based upon service delivered, doing what they say th This is the dealer I bough now 3 Porsches from. I trust the dealer in all aspects- quality, price based upon service delivered, doing what they say they will do. More

Best dealer in US Like always since 2009 I. Have been a customer with Porshe west Houston always the best service thank you guys . And especially Cody zoback , thanks Like always since 2009 I. Have been a customer with Porshe west Houston always the best service thank you guys . And especially Cody zoback , thanks More

Worst Car Buying Experience I purchased a 2019 Porsche Macan on July 1st. I was denied financing from two banks even though I put 80% down payment and have 800+ credit score. On I purchased a 2019 Porsche Macan on July 1st. I was denied financing from two banks even though I put 80% down payment and have 800+ credit score. On July 4th, I realized on the copy of the credit application that my income was typed 1/10 of what I wrote on the handwritten credit application. Leah, finance manager, affrimed to me that she submitted the information correctly and sent me a screenshot of the credit application that she sent to the banks. I contacted the banks to verify the income on the credit application that they received and was told it was in fact 1/10th of what it should have been. At this point, I decide to pay off the loan on July 5th. On July 6th, I met with Leah in person to get clarification as to why the banks did not match what she had told me. She finally admits that she did indeed submitted the income incorrectly. On July 9th, I requested a copy of the handwritten credit application and was told it would be sent. On July 19th, I decide to meet with Leah in person since I have not received what I requested even though she told me it would be sent to me. I also asked why I received another hard credit pull on July 6th even though the deal had already been finalized and the vehicle has been completely paid off before it. No further help to resolve the issues was provided after this. I have been in contact with Consumer Financial Protection Bureau (CFPB), Texas Office of Consumer Credit Commissioner (OCCC) and Porsche Cars North America to resolve the issues caused by the finance manager of the dealership. I have successfully removed the credit inquiries as a courtesy to me by the bank and in light of the clerical error by the dealer. I still however have not received the title of my vehicle even though it has been paid off over three months ago. Due to the lack of commucation and their assistance for a speedy resolution, I recommend everyone to take their business to a different Porsche dealership More

Jason in service department was efficient, professional, honest. These folks are always so friendly. Great job. Waiting area was comfortable and the coffee wasn’t too bad either. honest. These folks are always so friendly. Great job. Waiting area was comfortable and the coffee wasn’t too bad either. More

Easy transaction without the push It was great to work with the dealership, and there was no big pushy sales pitch or rushing you to a decision. That was the biggest thing that sticks It was great to work with the dealership, and there was no big pushy sales pitch or rushing you to a decision. That was the biggest thing that sticks out when you are used to buying vehicles, someone who gives you your space and allows you to work through the process and think without a pushy sales pitch. More

Porsche West Service Department David Riddle is hands down the best service contact I have had in all my years of owning luxury vehicles. Makes the already great experience of drivi David Riddle is hands down the best service contact I have had in all my years of owning luxury vehicles. Makes the already great experience of driving a Porsche even better. More

A for communication, D for service result For the 2nd time I had my 2013 Cayenne Diesel in for what feels like shift slippage between 2nd and 4th gears. Was welcomed congenially by Ivan and p For the 2nd time I had my 2013 Cayenne Diesel in for what feels like shift slippage between 2nd and 4th gears. Was welcomed congenially by Ivan and provided a loaner car. Service kept and drove my car for several days, said they did experience the problem intermittently. but were unable to identify the cause or repair it. For the 2nd time they sent it home to me and said to bring it in when it happens again. This could well be a safety issue with shift slip when needing acceleration. George More