Porsche West Houston

Timely service and excellent communication Ivan handled my recent visit from setting up the appointment to collecting the vehicle with his usual and commendable service attitude and thorough ap Ivan handled my recent visit from setting up the appointment to collecting the vehicle with his usual and commendable service attitude and thorough approach. He timely called to explain the planned services and recall modifications and explained the related charges. He kept me informed on the progress and made the whole experience stress-free. More

Jason at Porsche West in service gave excellent customer service. I got a call about the status everyday and appreciated professionalism. Very much appreciate Devin and Brandon who is my salesman. They a service. I got a call about the status everyday and appreciated professionalism. Very much appreciate Devin and Brandon who is my salesman. They are the best. More

Veda and I are extremely pleased with the dedication and professionalism of the service department, especially Mr. Ivan he ensures and goes out of his way to accommodate every one of our individual needs. H professionalism of the service department, especially Mr. Ivan he ensures and goes out of his way to accommodate every one of our individual needs. He is a great asset not only to us the client, but more importantly the the Porsche Corporation . Thank you Mr. Ivan for all you do to make the customers extremely satisfied. More

Mr Amato went above and beyond to get and keep this customer I have to say, I have bought way too many vehicles in my time. (Hazard that comes from working on the road). This vehicle isn't the first luxury used I have to say, I have bought way too many vehicles in my time. (Hazard that comes from working on the road). This vehicle isn't the first luxury used car I have purchased either- a girl has gotta spoil herself from time to time, right? Although this dealership is slightly out of the way (like, 4 hours each way) It wasn't the dealership that was worth the trip, nor is it worth a return visit in and of itself. They sold me a car at a ok price. In fact, the customer service manager, Brittany, is pretty much a joke at best, and the GM, Marianna, couldn't wait to get me off the phone- you could hear the impatience in Marianna's voice and the take it or leave it comments were off putting. Nothing screams I don't care about my customers like " if you don't like it, leave" Attitude- the lack of response and action from both of them ( after numerous attempts on my behave) is below par for any management level position in any car dealership, let alone a luxury car dealership, and is shameful. Mr Amato ( my fabulous sale gentleman) made the trip worth it however. Yes, there were a few hiccups in the transaction, and Mr Amato communicated with me the whole way through the transaction, he heard my disappointment, then went to work fix the situation and to surprise me ( with cupcakes, a balloon & a huge red bow on my car)- that is something that means so much to me. The fact that he heard my frustration and disappointment and acted upon it- anything he could do, even just the little things, to make sure I was taken care of- even when management said essentially: screw you. It is so refreshing for me to get someone in car sales who worked so hard to make up for the mistakes that happened (all were outside of his control) - to me it means he heard, he cared and he found a way to make something kind/thoughtful happen without being asked! Its that type of experience that I look for, the experience that says we care about YOU and want you to have the best buying experience possible! This is why, when its time yet again for another vehicle, I will seek out Mr Amato- whichever dealership he happens to be at, that is where I will go. More

Bought a Porsche Cayenne and had it shipped to Illinois. Len was great, price was great and the Cayenne was in perfect condition just like he said it would be Len was great, price was great and the Cayenne was in perfect condition just like he said it would be More

Very good service all around. From appointment booking to follow up and delivery, and of course the job well executed and on time. I recommend the full cleaning / sanitizing option. My car looks, feels and s follow up and delivery, and of course the job well executed and on time. I recommend the full cleaning / sanitizing option. My car looks, feels and smells like new. Even the back of the gas cap had been cleaned! More

Outstanding Dealership Found the exact car I was looking for, extremely clean and well maintained Porsche. Thank to Daniel Krol for your excellent help with my purchase. Found the exact car I was looking for, extremely clean and well maintained Porsche. Thank to Daniel Krol for your excellent help with my purchase. More

Superior Service Brought two of our Porsches in for annual service last week. Both were serviced on time and at the cost estimate with no surprises. David Riddle doe Brought two of our Porsches in for annual service last week. Both were serviced on time and at the cost estimate with no surprises. David Riddle does an outstanding job of providing advice and keeping you informed. More