Porsche West Houston

Jason, service advisor provided a great customer service at Porsche of west Houston . Before head out for vacation, he reached out to me and provided in details of what need to be done for my vehicle. In a at Porsche of west Houston . Before head out for vacation, he reached out to me and provided in details of what need to be done for my vehicle. In addition, he did a follow up after service was done. Can't ask for more. Thank you More

David Riddle went out if his way to make sure I understood the service options available to me. He was respectful of my time, made sure I was comfortable, he offered me coffee while he arranged for understood the service options available to me. He was respectful of my time, made sure I was comfortable, he offered me coffee while he arranged for a driver to take me to a place of my choice. He called me when the car was ready and I picked it up on my schedule. Great service, can’t say enough good things More

Jason was great! I brought my car in for a routine service, and ended up having many more problems. He kept great communication with me and helped me solve my issues. service, and ended up having many more problems. He kept great communication with me and helped me solve my issues. More

Jason did a great job coordinating warranty work with my 911. He went above and beyond and is definitely "my guy" when it comes to servicing my vehicles. 911. He went above and beyond and is definitely "my guy" when it comes to servicing my vehicles. More

Timely service and excellent communication Ivan handled my recent visit from setting up the appointment to collecting the vehicle with his usual and commendable service attitude and thorough ap Ivan handled my recent visit from setting up the appointment to collecting the vehicle with his usual and commendable service attitude and thorough approach. He timely called to explain the planned services and recall modifications and explained the related charges. He kept me informed on the progress and made the whole experience stress-free. More

Jason at Porsche West in service gave excellent customer service. I got a call about the status everyday and appreciated professionalism. Very much appreciate Devin and Brandon who is my salesman. They a service. I got a call about the status everyday and appreciated professionalism. Very much appreciate Devin and Brandon who is my salesman. They are the best. More

Veda and I are extremely pleased with the dedication and professionalism of the service department, especially Mr. Ivan he ensures and goes out of his way to accommodate every one of our individual needs. H professionalism of the service department, especially Mr. Ivan he ensures and goes out of his way to accommodate every one of our individual needs. He is a great asset not only to us the client, but more importantly the the Porsche Corporation . Thank you Mr. Ivan for all you do to make the customers extremely satisfied. More

Mr Amato went above and beyond to get and keep this customer I have to say, I have bought way too many vehicles in my time. (Hazard that comes from working on the road). This vehicle isn't the first luxury used I have to say, I have bought way too many vehicles in my time. (Hazard that comes from working on the road). This vehicle isn't the first luxury used car I have purchased either- a girl has gotta spoil herself from time to time, right? Although this dealership is slightly out of the way (like, 4 hours each way) It wasn't the dealership that was worth the trip, nor is it worth a return visit in and of itself. They sold me a car at a ok price. In fact, the customer service manager, Brittany, is pretty much a joke at best, and the GM, Marianna, couldn't wait to get me off the phone- you could hear the impatience in Marianna's voice and the take it or leave it comments were off putting. Nothing screams I don't care about my customers like " if you don't like it, leave" Attitude- the lack of response and action from both of them ( after numerous attempts on my behave) is below par for any management level position in any car dealership, let alone a luxury car dealership, and is shameful. Mr Amato ( my fabulous sale gentleman) made the trip worth it however. Yes, there were a few hiccups in the transaction, and Mr Amato communicated with me the whole way through the transaction, he heard my disappointment, then went to work fix the situation and to surprise me ( with cupcakes, a balloon & a huge red bow on my car)- that is something that means so much to me. The fact that he heard my frustration and disappointment and acted upon it- anything he could do, even just the little things, to make sure I was taken care of- even when management said essentially: screw you. It is so refreshing for me to get someone in car sales who worked so hard to make up for the mistakes that happened (all were outside of his control) - to me it means he heard, he cared and he found a way to make something kind/thoughtful happen without being asked! Its that type of experience that I look for, the experience that says we care about YOU and want you to have the best buying experience possible! This is why, when its time yet again for another vehicle, I will seek out Mr Amato- whichever dealership he happens to be at, that is where I will go. More