Porsche West Broward

Service was second to none. Kurkland Richardson was a phenomenal sales rep. Mayer Damouny was knowledgeable and accommodating enough to close the deal. Kurkland Richardson was a phenomenal sales rep. Mayer Damouny was knowledgeable and accommodating enough to close the deal. More

I did my best to try and buy a Porsche from them but it seemed impossible. I guess I should have realized when they (I assume a BDC person) responded initially to my inquiry on a vehicle through the Porsch seemed impossible. I guess I should have realized when they (I assume a BDC person) responded initially to my inquiry on a vehicle through the Porsche.com website. ( this was May 19th ) They send the typical response which was fine, I sent photos of my current Porsche I was looking at trading in, I emailed the Olivia Martinez person three additional times throughout the day, first asking a basic question about the seats, then multiple times on top of that if they received my pictures and information. ZERO responses. That same day I received a thank you video from I assume the A. Hatter, I replied back, thanking him for the email and that I had sent over pictures of my car, VIN, miles, etc, and was just waiting to hear back from Olivia Martinez. So no reply( which was fine I am sure it is an automated thank you from their CRM). Two more days go by and I get an email from a salesperson named A. Hatter who is Alex Hatter, and he is very nice, doesn't know what happened to all my pictures and information I had sent two days ago went, but if I could send it all again he would make sure and get me an appraisal right away. I even texted him that if the numbers could work, I would make a deposit and come down that week to look at the vehicle for possible purchase( I live 4 hours away). So this is Sunday morning, and the entire day goes by and nothing, finally at about 5 pm Alex text me saying they were really busy and short-staffed but that he had given all the information to the manager and would get back to me that evening or worse first thing the next morning. The next morning comes, nothing, finally, at about 2.30 pm on the 22nd I believe, he emails me the appraisal. I respond that same day, thanking him but that I could not believe it took the managers that long to come up with a lowball appraisal like they did. I said I understood it was not him and thanked him and figured I would move along. meanwhile, after about 3 days, I get an email from the Olivia Martinez person again, asking if I was contacted and how my experience was?? I waited another day and replied thanking them for the email but I thought it was ridiculous that they never replied to my multiple emails initially, shockingly no reply. I even emailed the GM Ryan Chromek stating how the sales department was so slow if at all in response and that he was spending money on valuable leads but that his staff did not seem to really follow up, no response. So after a few days of deciding they do not wish to sell vehicles, the Alex guy calls me at 4.40 pm on May 23rd, I spoke with him again about what I was looking for, etc again he was very nice, I told him I almost bought another Porsche the previous week( but someone bought it before I committed) and what they had appraised my vehicle at. I simply said if they could not/ would not do it no problem just let me know. He says well let me see if I can catch the manager( I assume the desking manager) before they sneak out? What kind of dealership has ZERO managers at any time that can desk a deal? So no problem he says he will let me know, 3 more days go by and nothing, so I texted him" Hey just curious if yalls desking manager ever came back? You were going to check with them over 3 days ago, I told him Porsche of West Broward sure does operate differently than most dealerships" So he replies back what he found out. So sorry for such a long post but I am just blown away at the level of what appears to be reorganization at a dealership. Still, with all this, I was going to just let it go, until Olivia Martinez emails again, asking how my experience was, ha. I emailed them back stating they could have helped me two weeks ago when I emailed them multiple times with no response. I advised them I have never seen a dealership worse in follow-up. Well, this time they replied that they would pass the feedback on to their team. Beautiful cars, bad dealership. Thank you More

Customer service was GREAT from start to finish rather in person or over the phone. I’ve never purchased a car with a smoother process. Every option was offer to accommodate me in the car purchasing process person or over the phone. I’ve never purchased a car with a smoother process. Every option was offer to accommodate me in the car purchasing process from picking me up from work to offering to deliver the vehicle. The deal was exactly what we discussed with no haggling. Alex Hatter and Cameron Beneke provided The Best World Class Service. My purchased vehicle was serviced and detailed before I picked it up. Although the service was great and I didn’t purchase a brand new vehicle I was expecting a full tank of gas. Overall the experience was a 10! More

Fantastic experience- they handled the entire deal remotely and also brought the vehicle to me because I had a conflict. remotely and also brought the vehicle to me because I had a conflict. More

Getting a reply was not easy After we connected it was ok Couldn’t agree on price Couldn’t agree on price More

We had an amazing experience thank you Kimberly and Alessandra’s for supporting us on the delivery of our new Taycan. The best persons ever. Thank you both Alessandra’s for supporting us on the delivery of our new Taycan. The best persons ever. Thank you both More

Each time I arrive for my appointment at the stated time I am greeted by no one. I stand there by the car I acknowledged for a minimum of 10 mins before I walk inside and have to ask for the person who is s I am greeted by no one. I stand there by the car I acknowledged for a minimum of 10 mins before I walk inside and have to ask for the person who is supposed to be meeting me. When he finally comes he’s friendly but that doesn’t excuse the fact that plenty people walk right past me without saying a word or trying to figure out why I’m just standing and waiting. I requested a loaner online and wasn’t told until I arrived at my appt there wasn’t one available. Three weeks opportunity to tell me that in advance so I could make other plans rather than allow myself to be Lyfted home and stuck for hours waiting. More

First class transaction, typical of Roger Penske's premier stores. Car was delivered in great shape, no surprises. premier stores. Car was delivered in great shape, no surprises. More

Porsche West Broward my salesman Ariel Sommerfleck and the whole team from top management all the way down are the absolute best in the industry. My favorite dealership to buy a car from the whole team from top management all the way down are the absolute best in the industry. My favorite dealership to buy a car from More