Porsche Tysons Corner

Purchased new Cayenne - Most knowledgeable salesperson I’ve ever had. Comfortable facility. Focus is on the cars, not extravagance. I’ve ever had. Comfortable facility. Focus is on the cars, not extravagance. More

Great service, all the process was first class, I would recommended specially my salesperson Kley. recommended specially my salesperson Kley. More

I dropped my car off the morning of 13 December requesting the key fob be reprogrammed, as it had suddenly stopped working and a battery replacement did not fix the issue. I also requested a DME re requesting the key fob be reprogrammed, as it had suddenly stopped working and a battery replacement did not fix the issue. I also requested a DME report, something that I need prior to selling the vehicle. Seven days later, the service department texted me saying that the key could not be reprogrammed, and that replacement electronics for the key for $997 were the only solution. Barring the fact that it should not have taken seven days to arrive at this conclusion, the fact that just the electronics for the fob cost $997 and there would likely be additional labor to conduct the programming is silly even by Porsche standards. This is particularly perplexing because the cost of the OEM part number is only $350, not $997. On Monday, 23 December I texted saying I was coming to get the car regardless of whether or not the DME report had been run because at 10 days I was done waiting. The service department responded right away saying the DME was done and I could come get the car. I then discovered I was charged $560 for both the DME and the attempt to reprogram the key, which again seemed ridiculous considering the DME report and key procedure can be done in about as much time as taking a smoke break. The real icing on the cake was that I promptly took the car to IMA Motorwerke where they successfully reprogrammed the key that afternoon for one third the cost. So in summary, the Porsche Tyson's Corner service department held on to my car for 10 days to unsuccessfully do what another shop was able to do in an afternoon for a fraction of the cost. Well done. UPDATE: Porsche Tysons Corner reached out and provided prompt resolution to my issue and gave me a full refund. Excellent way to take care of the problem and now I have a complete DME report, I appreciate the quick and ample solution to my woes. Thank you. More

I want to express my gratitude for the exceptional service I received while obtaining a CPO Taycan. I found the special offer on their website and Andre, the representative I worked with, made the ent service I received while obtaining a CPO Taycan. I found the special offer on their website and Andre, the representative I worked with, made the entire process incredibly seamless. Despite being out of state, everything was handled efficiently and without any issues. His professionalism and support made this experience much easier than I anticipated. Thank you! More

I spotted the vehicle I wanted on the website-- a CPO Macan-- and called the dealership. Spoke with Augie, who invited me in for a test drive. He was very pleasant and offered. a lot of insights into t Macan-- and called the dealership. Spoke with Augie, who invited me in for a test drive. He was very pleasant and offered. a lot of insights into the vehicle. After working out a deal, the process was smooth and easy. No silly games here. I'm quite pleased with the experience. More

Dear Management, I am writing to express my disappointment with my recent interaction with your finance manager on November 5th Unfortunately, my experience was subpar and fell short of expecta disappointment with my recent interaction with your finance manager on November 5th Unfortunately, my experience was subpar and fell short of expectations. The finance manager (MAY) lacked transparency and clarity regarding loan terms and conditions. Poor communication regarding financing options and lack of follow-up. Specific Incidents* On November 5th I visited your dealership seeking financing for 2019 Toyota Highlander . Finance Manager MAY failed to: She signed many papers on me and she never explained what is going on, she was like someone brought her on this job by force. 1. Clearly explain financing terms. 2. Provide comparative loan options. 3. Address concerns. *Expectations* To improve, consider: 1. Enhanced finance training. 2. Improved communication protocols. 3. Customer-centric approaches. *Resolution* I hope you take these concerns seriously and take corrective action. Sincerely, More

Was able to secure and allocation and configure my car all through text. I met my sales associate for the first time upon delivery and had amazing service from helping me walk through the features, get th all through text. I met my sales associate for the first time upon delivery and had amazing service from helping me walk through the features, get the paperwork completed, and picking out any swag I wanted. Shoutout to Paul Park! More

This dealership is great top to bottom. Would highly recommend! Sales and service are both great Would highly recommend! Sales and service are both great More

I leased a Taycan from Porsche Tyson Corner. Andre helped me with the whole process. He was professional and courteous and made the car buying process very pleasant. Andre helped me with the whole process. He was professional and courteous and made the car buying process very pleasant. More

I received outstanding customer service from Augustis and Mae. They both went above and beyond to provide personalized services their clients. Based off my recent experience, I will be a life-long customer t Mae. They both went above and beyond to provide personalized services their clients. Based off my recent experience, I will be a life-long customer to the dealership. Thanks Auggie. Best regards, Dr. L More