Porsche Silver Spring - Service Center

My technician was helpful and responsive. The level of communication was perfect. I especially like the video review of the car’s status. The level of communication was perfect. I especially like the video review of the car’s status. More

Friendly service team and professional technicians worked together to addressed consumers’ concerns and treated each vehicle like their own. My service specialist Mr. Elvis Nguyen did a fantastic job to se together to addressed consumers’ concerns and treated each vehicle like their own. My service specialist Mr. Elvis Nguyen did a fantastic job to set up my appointment and repaired the issue due to the manufacturing recall. He explained to me why this problem happened and how they made the corrections on it. He also sent me a short video of how technician carefully inspected my vehicle and summarized potential problems it has at present and may be facing in the near future. Which gave me an opportunity to better understand my car and made me confident while I’m driving it. He did above and beyond my expectations from all the aspects and I truly appreciate of everything he has done so far. Thank you. More

Our service advisor understands what customer service means. He was very understanding, knowledgeable, and prompt. His attention to our needs and understanding of our situation made us feel like humans, means. He was very understanding, knowledgeable, and prompt. His attention to our needs and understanding of our situation made us feel like humans, not just someone giving the dealership money. More

What a breath of fresh air! We were so very PLEASED to have serviced our vehicle at Porsche Silver Spring. It happened by chance (hit a pot hole near SS and it was the closest d We were so very PLEASED to have serviced our vehicle at Porsche Silver Spring. It happened by chance (hit a pot hole near SS and it was the closest dealership), but they just made customers for life out of us! Attentive, friendly, detail-oriented, and everything a luxury dealer SHOULD be! We had the pleasure of working with Elvis as our service advisor. He went above and beyond and to make us feel comfortable and confident in the service we were receiving. He was thorough and SUPER knowledgeable. 10 stars to him alone for his representation of Porsche. Upon picking up the vehicle, the entire team did a great job and we were in and out in no time at all. Highly recommended. We WILL return. It’s a long drive, but great customer is rare these days and it’s worth every mile! More

Pretty impressed. Staff is wonderful, service is great, facility is clean. I had a wonderful experience. Staff is wonderful, service is great, facility is clean. I had a wonderful experience. More

Outstanding dealership for both sales and service. Purchased our Macan GTS from Scott V in 2021; he was very helpful and knowledgeable about the brand. Based upon our positive sales experience, we beg Purchased our Macan GTS from Scott V in 2021; he was very helpful and knowledgeable about the brand. Based upon our positive sales experience, we began taking our 911 GTS to Silver Spring for routine maintenance. The service team has been excellent and one of the best I have worked with. Every aspect of the servicing from scheduling to providing a summary video of work done is excellent. Our service team is normally headed up by Elvis N. and it is always very professional, knowledgeable, and helpful. I have owned Porsches since the late 1960s and this has been the best dealership for service. More

This is the best dealership I have ever dealt with. This is true across any car brand I have owned. My husband and I enjoy working with the team at this location. This is true across any car brand I have owned. My husband and I enjoy working with the team at this location. More

They’re great - definitely recommend, especially with their new building. Elvis’ service team is quality. their new building. Elvis’ service team is quality. More

Exceptional service; staff is very conscientious & courteous! I have had excellent dealings with everyone from the sales manager and sales staff to the service department and porters. courteous! I have had excellent dealings with everyone from the sales manager and sales staff to the service department and porters. More

Elvis is the best service rep ever, better than BMW, Mercedes…His sincerity and commitment to the client are outstanding Mercedes…His sincerity and commitment to the client are outstanding More