Porsche Silver Spring - Service Center

I have been a PCA member for 17yrs, I’ve owned 5 Porsches and have been to all of the dealers in Maryland and Virginia. I had a problem with another dealer doing some work on my car that was very frustrating and have been to all of the dealers in Maryland and Virginia. I had a problem with another dealer doing some work on my car that was very frustrating. I called Porsche silver spring and explained to the service manager Linda what the issue was. She had her technicians Jonny and Drilon inspect my vehicle. Normally there is a $250 diagnostic fee but since I paid a little over $9,000 at another dealer she said they would not charge me. She saw how frustrated I was and she was compassionate to my situation. I was scheduled and waited for my car. The facility is beautiful and huge. Very clean and organized. They even have complimentary Starbucks coffee, Starbucks! All of the staff are exactly what you would expect regarding the level of customer service from Porsche. I was continuously checked on by Kofi one of the service advisors. Once they found what the issue was Linda walked me to the garage and Jonny one of the gold master technicians along with Drilon another master technician explained what was wrong with my car while showing me. They even sent a video explaining what needed to be corrected. I cannot be thankful enough for the level of spectacular excellent customer service. I purchased my 2012 Panamera 4S from here new back in 2012, Casey was my sales rep and he is still here. If you need service or if you are looking to purchase a car, this is the place you want to go to. Porsche silver spring. More

I’ve been using Porsche for Silver Spring for the past three years. It’s always been a great experience from for sales to service. Elvis is my service advisor and he is always giving me updates and advisi three years. It’s always been a great experience from for sales to service. Elvis is my service advisor and he is always giving me updates and advising me on the best route of action. More

Elvis Nguyen is professional and a very friendly advisor. He is extremely knowledgeable and gave very good advice on services. The new dealership is awesome! I really enjoyed the observation lounge, waiting He is extremely knowledgeable and gave very good advice on services. The new dealership is awesome! I really enjoyed the observation lounge, waiting area and the newly designed space. I will continue to visit Porsche Silver Spring for my service needs. Thank you!!!! More

Your Porsche will get the best possible care and service with Elvis as your Porsche Certified Service Advisor. Elvis brings passion and experience to every aspect of making certain your Porsche is at peak with Elvis as your Porsche Certified Service Advisor. Elvis brings passion and experience to every aspect of making certain your Porsche is at peak performance and that your expectations are met. More

Great dealership and love the upgraded building! Great staff who aim to please and make sure their customers are happy. Great staff who aim to please and make sure their customers are happy. More

The whole place is so beautiful and clean. I especially love the waiting area, it is very tranquil. I especially love the waiting area, it is very tranquil. More

Excellent service. Cofi was very attentive to my concern . Problem checked . Very happy and satisfied with service visit. Cofi was very attentive to my concern . Problem checked . Very happy and satisfied with service visit. More

I am impressed with service by Elvis and his service team. I have used other Porsche dealer service in the past but this team at this dealer stands out as the best team. I will continue to use service b team. I have used other Porsche dealer service in the past but this team at this dealer stands out as the best team. I will continue to use service by Elvis and his team at this location. It is my pleasure doing business at this dealer. More

PORSCHE SILVER SPRING SERVICE DEPARTMENT IS 5 STAR - ELVIS, KOFI, STEPHANIE AND LINDA ARE AMAZING! ELVIS, KOFI, STEPHANIE AND LINDA ARE AMAZING! More

I set up my appointment with Elvis Nguyen over the phone, who explained that in order to make sure my car could be finished on time he would tie me in with one of his colleagues, Kofi Bediako. Kofi explaine who explained that in order to make sure my car could be finished on time he would tie me in with one of his colleagues, Kofi Bediako. Kofi explained the service process in detail and gave me daily status updates on my car, in addition to the video walkaround I received from the service technician. My car was ready the date it was promised, and the final cost actually came in lower than what I was quoted, which was a pleasant surprise. Not to mention, my car was hand-washed in preparation for pickup and when I came to pick up Kofi went over everything that had been completed and made sure I was satisfied before I left. The showroom and waiting area were both immaculate, with several classic Porsches on display in the showroom and ample snacks and drinks available in the waiting area. I will certainly return to Porsche Silver Spring for my service and maintenance needs in the future. More