Porsche Silver Spring - Service Center

Great buying and ownership experience I wrote a review when I bought my 2013 cayenne gts and had nothing but good things to say about my experience. I am going to reiterate that here. My I wrote a review when I bought my 2013 cayenne gts and had nothing but good things to say about my experience. I am going to reiterate that here. My car buying experience was one of the best and I am not the easiest person to please. More importantly, the follow up and professionalism during my first 2 years of ownership has been excellent as well. I have been very happy with my experience at Porsche of Silver Spring and would recommend them and Casey to anyone looking to buy a vehicle. More

Love working with Porsche of Silver Spring I've been a Porsche owner since 1997 and a member of Porsche Club of America since 1999. Over the years, I have had great service from Porsche of Sil I've been a Porsche owner since 1997 and a member of Porsche Club of America since 1999. Over the years, I have had great service from Porsche of Silver Spring. The sales, service, and parts staff have all been courteous, knowledgeable, and very helpful. Casey Parkin and the rest of the crew are true "car people"--cars are more than just a job for the folks at PoSS. It is great to be able to really talk cars (and Porsche in particular) with Casey and the PoSS staff. I truly appreciate that Casey values the relationship between the dealership and PCA. Later today I'll be dropping by PoSS to watch part of the Rolex 24 race at Daytona. That's not something you can do at just any car dealership! If a car is more to you than just a car, then stop by Porsche of Silver Spring and talk to Casey. More

My low-mileage (50K) 2004 Cayenne S wouldn't start after a few days sitting idly in my garage. PoSS service rep. told me I needed a new battery. It cost me $667 to replace the battery, which is inconvenie a few days sitting idly in my garage. PoSS service rep. told me I needed a new battery. It cost me $667 to replace the battery, which is inconveniently located under the driver's seat. Five weeks later, the new battery was dead after a few days sitting in the garage. Took the SUV back in for service and after 13 days PoSS still couldn't tell me definitively what the problem was. But the service rep. was 100% certain the current problem had nothing to do with the battery PoSS had recently replaced. His best guess/estimate was either a bad generator or bad starter that might cost between $1,300 -$3,100 to repair. But I would have to pony up some more $$$ before the service technician would know for sure what the problem was. I was fed up with the wait time and poor communications and declined to authorize any further repairs. I also asked that my $667 be refunded because it was obvious to me that replacing my old battery hadn't resolved the problem. PoSS service rep. told me he didn't think a refund was warranted. He told me he would go look for my old battery and reinstall it and return the car to me. This was after his repeated assurances over the prior 2 weeks that my old battery was no good. Assuming he could even locate my old battery, the notion that a so-called reputable Porsche dealership would condone installing ostensibly damaged parts on a customer's vehicle is ridiculous. That remark alone was sufficient justification not to continue doing business with PoSS. This is the same dealership that sold me the SUV for $60K. I had previously purchased a 325i from their associated BMW dealership (no problems there). Needless to say, PoSS won't get any more of my $$$. Ultimately, GM agreed to a refund. Thanks. Picked up the SUV and drove it home. A couple days later the battery was dead. What a waste of time and energy. More

Cragg is what every dealership should strive for. Professional, reliable, and always on top of things. There are plenty of dealerships by my office in Tysons Corner but none are on the same level as Professional, reliable, and always on top of things. There are plenty of dealerships by my office in Tysons Corner but none are on the same level as Cragg and Porsche Silver Spring. More