Porsche Silver Spring - Service Center

Poor Experience with Service Dept (swirl marks on car) I recently took my 2017 Cayenne GTS to this dealer for 20K maintenance and a flat tire. The initial coordination and intake was flawless. I was given I recently took my 2017 Cayenne GTS to this dealer for 20K maintenance and a flat tire. The initial coordination and intake was flawless. I was given a nice 2018 Macan loaner and my car was ready after 1 day. When I went to pick up my Cayenne it looked as if someone had wiped it down with a bag of sand. There were swirls marks all over the entire vehicle from the roof to the brake lights to the side panels. I'm a fairly serious car buff, so I personally detail all of my vehicles and had just recently clayed, polished and waxed my Cayenne. It was one of the most horrific things I had ever seen on one of my cars outside of being in a bad accident. All of this happened around the service departments closing time, so there were no managers onsite to address the issue and unfortunately the junior staff there did not seem equipped to handle a problem like this. They basically told me to take the car and call the service manager the next day. I was not comfortable with taking my vehicle in that condition and requested that they allow me to keep the loaner so that the car could remain with them until management arrived in the am. The situation at this point goes from bad to worse, as the staff members told me that I couldn't keep the loaner because they were reserved to other customers the next morning. They did eventually offer to take a video and pictures of the car before I left, but I still was not comfortable with taking it and ordered an Uber in order to leave the car there. After this back and forth with the staff for 10min or so a senior sales person (Scott Veneziani) came over and took control of the situation as I would expect from a Porsche dealership. He made some calls and then promptly gave me the keys back to the loaner and told me that this would be made right and that the service manager would be in touch first thing in the morning. The service director called me the next morning very apologetic and explained how they would fully detail the car in order to restore it back to it's original condition. I picked up my car two days later with it looking almost as good as new. Although I had a horrible experience with the junior staff on the initial pick up of my car, Scott and the Service director salvaged the situation and made me whole again by restoring my car. All in all, I certainly would not recommend allowing this dealer to wash your Porsche. I was never given an explanation as to what happened but I'm very concerned with a dealer that would allow something like this to happen to one of their customers vehicles. I also do not know that I will ever use them again for service. This was just something very unexpected coming from a Porsche dealership. More

Friendly and Helpful This is the best Porsche dealership in the area. All staff is friendly and helpful with your needs when you arrive and makes sure you leave satisfied This is the best Porsche dealership in the area. All staff is friendly and helpful with your needs when you arrive and makes sure you leave satisfied. I have not had any issues with buying a car or having my car serviced here at this dealership. Will always recommend it and will be back in the future. -GL More

Excellent customer service with a smile Top shelf Porsche Tech who knows his stuff!’ Service ambassador well dressed and very professional and knowledgeable Maintains contact throughout Top shelf Porsche Tech who knows his stuff!’ Service ambassador well dressed and very professional and knowledgeable Maintains contact throughout day on status of service work More

Continuing great service I have bought 2 cars from Porsche Silver Spring (911 and Macan). Their service - both pre and post purchase - are better than any I have experienced f I have bought 2 cars from Porsche Silver Spring (911 and Macan). Their service - both pre and post purchase - are better than any I have experienced from any car dealership. A recent experience with them - blew my right rear tire and needed porsche road side assistance and quick turn around from the dealer - was so great I had to write a quick review. Visit Casey and his team for sure. More

100,000 Mile Service This is by far the best Porsche Center in the Washington DC area. The facility is always in pristine condition. What I like most importantly is that t This is by far the best Porsche Center in the Washington DC area. The facility is always in pristine condition. What I like most importantly is that the service team is very responsive and resourceful. Porsche Silver Spring treats its customers above the standard. Getting a loaner is easy and once your car is in their care they are more than accommodating in providing updates. From the first step in the door you are in for a quality experience. More

Outstanding, consistently! My recent visit was for routine maintenance for a 2014 Cayenne. Porsche of Silver Spring rates an overall "5" again – how do you say - consistency. My recent visit was for routine maintenance for a 2014 Cayenne. Porsche of Silver Spring rates an overall "5" again – how do you say - consistency. This cohesive team of Linda, Stephanie, and Natalie, plus the expert technicians, insured every aspect of the experience, as usual, was efficient, thorough, and accommodating. Their consideration regarding my current scheduling challenges minimized a lot of difficulties on my side. Following the service, the Cayenne drives and sounds great, and was completely well cleaned which always puts a big smile on my face. An additional joy comes with just communicating with PSS Staff who not only always exhibit very professional business acumen, but are a joy to interface with. They obviously all love their profession and have great people skills. Bravo again! More

Porsche SilverSpring Service Excellence When it comes to servicing and maintaining our cars, Linda Harouna (Porsche Certified Brand Ambassador for Service) consistently provides us with expe When it comes to servicing and maintaining our cars, Linda Harouna (Porsche Certified Brand Ambassador for Service) consistently provides us with expert service advise. She is very thorough explaining our cars’ present and future service needs when we drop off our car. Ms. Harouna clearly explains the work that was performed and shares helpful analysis performed by the technician(s) for our future maintenance consideration. In our experience after many years, they get it right the first time, every time. More

First Time I’m a first time Porsche owner and they have great personal customer service. They went above and beyond with there service. Natalie and Linda is the I’m a first time Porsche owner and they have great personal customer service. They went above and beyond with there service. Natalie and Linda is the reason why I choose this dealership and my next car will come from them. More

Continued great service Casey and his team at porsche SS are the best sales and service team I have ever worked with. Top notch buying and service experience. Casey know Pors Casey and his team at porsche SS are the best sales and service team I have ever worked with. Top notch buying and service experience. Casey know Porsche’s and is a astute advisor More

Emergency Service After nearly 2 hours of driving at 1PM, Paulette and I were approaching Washington DC on I95 on Wednesday December 27, when a “red” caution light illu After nearly 2 hours of driving at 1PM, Paulette and I were approaching Washington DC on I95 on Wednesday December 27, when a “red” caution light illuminated warning us to “stop driving, no coolant”. We were able to find safe parking almost immediately. While I was speaking with AAA to arrange a tow, Paulette called Porsche Silver Spring and spoke with Service Manager Natalie Muhlbock to request repair service. Natalie promised service help as soon as we could be towed to the dealership. We arrived at the dealership at 2:15 PM and by 2:30, the car was in the service bay, on a lift, receiving much attention from Service Foreman Rich. The issue was worse than expected: a nail had punctured the radiator - it needed to be replaced. Recognizing our desire to continue our trip as soon as possible, replacement parts were express ordered for overnight delivery, and a loaner car was provided to us. We continued our trip, and on our return, the car was ready for us. Natalie and her team were great. They did everything possible to accommodate our needs and schedules while making repairs to our car. This is a first class Porsche dealer organization. More