Porsche Silver Spring - Service Center

First Time I’m a first time Porsche owner and they have great personal customer service. They went above and beyond with there service. Natalie and Linda is the I’m a first time Porsche owner and they have great personal customer service. They went above and beyond with there service. Natalie and Linda is the reason why I choose this dealership and my next car will come from them. More

Continued great service Casey and his team at porsche SS are the best sales and service team I have ever worked with. Top notch buying and service experience. Casey know Pors Casey and his team at porsche SS are the best sales and service team I have ever worked with. Top notch buying and service experience. Casey know Porsche’s and is a astute advisor More

Emergency Service After nearly 2 hours of driving at 1PM, Paulette and I were approaching Washington DC on I95 on Wednesday December 27, when a “red” caution light illu After nearly 2 hours of driving at 1PM, Paulette and I were approaching Washington DC on I95 on Wednesday December 27, when a “red” caution light illuminated warning us to “stop driving, no coolant”. We were able to find safe parking almost immediately. While I was speaking with AAA to arrange a tow, Paulette called Porsche Silver Spring and spoke with Service Manager Natalie Muhlbock to request repair service. Natalie promised service help as soon as we could be towed to the dealership. We arrived at the dealership at 2:15 PM and by 2:30, the car was in the service bay, on a lift, receiving much attention from Service Foreman Rich. The issue was worse than expected: a nail had punctured the radiator - it needed to be replaced. Recognizing our desire to continue our trip as soon as possible, replacement parts were express ordered for overnight delivery, and a loaner car was provided to us. We continued our trip, and on our return, the car was ready for us. Natalie and her team were great. They did everything possible to accommodate our needs and schedules while making repairs to our car. This is a first class Porsche dealer organization. More

Service with a smile Linda Yoo takes care of everything when you need service. All done well, on time to the minute and asks if you do or don't want the car washed. Than Linda Yoo takes care of everything when you need service. All done well, on time to the minute and asks if you do or don't want the car washed. Thanks. More

Great experience. I went in for my first maintenance on my 2014 Cayman. The people were knowledge and pleasant and accommodating. Prices were the best compared to Rockv I went in for my first maintenance on my 2014 Cayman. The people were knowledge and pleasant and accommodating. Prices were the best compared to Rockville & Tysons. I will be coming back here over all other dealerships in the DMV area. More

Great buying and ownership experience I wrote a review when I bought my 2013 cayenne gts and had nothing but good things to say about my experience. I am going to reiterate that here. My I wrote a review when I bought my 2013 cayenne gts and had nothing but good things to say about my experience. I am going to reiterate that here. My car buying experience was one of the best and I am not the easiest person to please. More importantly, the follow up and professionalism during my first 2 years of ownership has been excellent as well. I have been very happy with my experience at Porsche of Silver Spring and would recommend them and Casey to anyone looking to buy a vehicle. More

Love working with Porsche of Silver Spring I've been a Porsche owner since 1997 and a member of Porsche Club of America since 1999. Over the years, I have had great service from Porsche of Sil I've been a Porsche owner since 1997 and a member of Porsche Club of America since 1999. Over the years, I have had great service from Porsche of Silver Spring. The sales, service, and parts staff have all been courteous, knowledgeable, and very helpful. Casey Parkin and the rest of the crew are true "car people"--cars are more than just a job for the folks at PoSS. It is great to be able to really talk cars (and Porsche in particular) with Casey and the PoSS staff. I truly appreciate that Casey values the relationship between the dealership and PCA. Later today I'll be dropping by PoSS to watch part of the Rolex 24 race at Daytona. That's not something you can do at just any car dealership! If a car is more to you than just a car, then stop by Porsche of Silver Spring and talk to Casey. More

My low-mileage (50K) 2004 Cayenne S wouldn't start after a few days sitting idly in my garage. PoSS service rep. told me I needed a new battery. It cost me $667 to replace the battery, which is inconvenie a few days sitting idly in my garage. PoSS service rep. told me I needed a new battery. It cost me $667 to replace the battery, which is inconveniently located under the driver's seat. Five weeks later, the new battery was dead after a few days sitting in the garage. Took the SUV back in for service and after 13 days PoSS still couldn't tell me definitively what the problem was. But the service rep. was 100% certain the current problem had nothing to do with the battery PoSS had recently replaced. His best guess/estimate was either a bad generator or bad starter that might cost between $1,300 -$3,100 to repair. But I would have to pony up some more $$$ before the service technician would know for sure what the problem was. I was fed up with the wait time and poor communications and declined to authorize any further repairs. I also asked that my $667 be refunded because it was obvious to me that replacing my old battery hadn't resolved the problem. PoSS service rep. told me he didn't think a refund was warranted. He told me he would go look for my old battery and reinstall it and return the car to me. This was after his repeated assurances over the prior 2 weeks that my old battery was no good. Assuming he could even locate my old battery, the notion that a so-called reputable Porsche dealership would condone installing ostensibly damaged parts on a customer's vehicle is ridiculous. That remark alone was sufficient justification not to continue doing business with PoSS. This is the same dealership that sold me the SUV for $60K. I had previously purchased a 325i from their associated BMW dealership (no problems there). Needless to say, PoSS won't get any more of my $$$. Ultimately, GM agreed to a refund. Thanks. Picked up the SUV and drove it home. A couple days later the battery was dead. What a waste of time and energy. More

Cragg is what every dealership should strive for. Professional, reliable, and always on top of things. There are plenty of dealerships by my office in Tysons Corner but none are on the same level as Professional, reliable, and always on top of things. There are plenty of dealerships by my office in Tysons Corner but none are on the same level as Cragg and Porsche Silver Spring. More