Porsche Silver Spring - Service Center

BEWARE: they will charge you $150 for each little item they diagnose and quote you ridiculous hours. My starter was broken and there was a coolant leak (WHICH I PROVIDED THEM THE ACTUAL PARTS NUMBER FO they diagnose and quote you ridiculous hours. My starter was broken and there was a coolant leak (WHICH I PROVIDED THEM THE ACTUAL PARTS NUMBER FOR). Broken starter takes 5 seconds to diagnose - you start the engine. The coolant leak - I PROVIDED THEM THE ACTUAL PARTS NUMBER! Total diagnosis fee $300. Service advisor curtly says it is 14 hours labor to repair the starter and 14 hours to repair the leak. I knew there was significant overlap in the work replacing the 2 parts so I knew the labor rates were wrong. She stubbornly stuck to her position. I called another dealer and was quoted 14 hours for the starter and only 2 (TWO!) for the coolant pipe. A much more reasonable price. So what does the service advisor do? She calls the other dealer and tells him his price is too low. I would like to set the record straight. I did not ask for the dealer to match any quote, much less one from 2014. I simply chose to take my car to Porsche Towson instead. They were able to do the job in 2 hours instead of 14. They also charge actual time spent for diagnosis and not 1 hour labor for each issue, as is common practice with all Porsche dealers in the DC metro area. For the record I did not ask porsche silver spring to match any price, not from 2014, not from another dealer. I simply took the car to another dealer who charged 2 hours labor. I find it strange that this dealer figured out which dealer I took the car to and called the service advisor. More

Always can rely on the best service! They take care of their customers like family. Above and beyond other luxury dealerships I have experienced in the past. their customers like family. Above and beyond other luxury dealerships I have experienced in the past. More

Best Porsche Service in Wash DC metro area Consistently helpful and informative service visits. Experienced techs perform a superior level of service, and communications are superb. Service tea Consistently helpful and informative service visits. Experienced techs perform a superior level of service, and communications are superb. Service team details all forecasted service requirements based on detailed observations and available data. The entire dealership staff is courteous and everyone extends themselves to ensure my expectations for the visit are met, and the visit is as hospitable and comfortable as possible. More

Why Would I Take My 718 Anywhere Else? Although I didn’t purchase my 718 Boxster at Porsche Silver Spring, I have had all of my service and recalls performed there. My Service Advisor, Lind Although I didn’t purchase my 718 Boxster at Porsche Silver Spring, I have had all of my service and recalls performed there. My Service Advisor, Linda Harouna, is very knowledgeable, professional and friendly. She listens to any concerns and provides a detailed explanation of the service needs of my 718. All of the employees that I am in contact with are very professional and courteous. The check-in, loaner, and check-out process is great. Linda keeps me informed on the progress and provides timely recommendations. No complaints at all. Keep up the great work. Look forward to working with the sales staff sometime in the future. More

Another Great Experience at Porsche of Silver Spring I had my Macan in for service last week, and as always was impressed by the professionalism, dedication, and commitment to superior customer service e I had my Macan in for service last week, and as always was impressed by the professionalism, dedication, and commitment to superior customer service exhibited by the Porsche of Silver Spring team, especially the Service Adviser, Linda Harouna. Linda's attention to detail and eagerness to provide the best experience possible is exemplary. She listens and documents everything the client says about the work needed, and ensures the client is kept apprised of the work as it's being performed. When I pick my car up, Linda always walks me through all that was done; she even does a final test drive to ensure everything is perfect. Linda's official title is "Porsche Certified Brand Ambassador" - Very fitting; Porsche could not have a better ambassador than Linda Harouna. I've been a Porsche of Silver Spring customer for 12 years. I live in Arlington and though there are dealerships closer to me, I will not use any other dealership than Porsche of Silver Spring. I receive a lot of compliments on my car, and when I tell people it's almost 5 years old they say "You've obviously taken very good care of it". My reply; "Thanks, but it's the great people at Porsche of Silver Spring who take exceptional care of me and my car". More

Best Porsche Dealer in DC Metro Area By far the best Porsche dealer I’ve been to, especially in the DC metro area. I’ve been every dealer in the area and Porsche Silver Spring has treated By far the best Porsche dealer I’ve been to, especially in the DC metro area. I’ve been every dealer in the area and Porsche Silver Spring has treated me noticeably better than the others. My service advisor Linda Harouna always keeps it real with me and ensures I get exactly what I need. From installing aftermarket parts on my Porsche (diffuser, exhaust, etc) to storing my summer tires while I have a winter set on, they make sure their clients are taken care of. Every person I interact with truly seems to care about their job and it shows. 10 out of 10. 15 out of 10 if I could. More

Linda Harouna – Great Brand Ambassador I am writing this letter to recognize Linda Harouna as a Steller Porsche Certified Brand Ambassador in your Service Department. I was scheduled to I am writing this letter to recognize Linda Harouna as a Steller Porsche Certified Brand Ambassador in your Service Department. I was scheduled to drop my 2011 Cayenne off on 12-13-2018 at 9am, to have the brakes serviced. I was on site around 8:40am and I was prepared to wait until my 9am time slot. Linda promptly came out, greeted me, and started the process for receiving my vehicle for service. Linda explained what parts would be checked and possibly replaced and gave me an estimated quote of what the brake service may cost. She then proceeded to process the dealer loaner vehicle and gave me keys to a 2018 Panamera. My truck was at the dealership for the next couple days waiting for parts to complete the work. During this time, Linda texted me to update me on any issues and their progress with the work. When I returned to pick up the vehicle, she applied a couple of advertised discounts to the total, resulting in a decent savings on the repair! The truck felt brand new again, and thanks to Linda, it was another excellent experience at Porsche of Silver Spring!! More

Poor Experience with Service Dept (swirl marks on car) I recently took my 2017 Cayenne GTS to this dealer for 20K maintenance and a flat tire. The initial coordination and intake was flawless. I was given I recently took my 2017 Cayenne GTS to this dealer for 20K maintenance and a flat tire. The initial coordination and intake was flawless. I was given a nice 2018 Macan loaner and my car was ready after 1 day. When I went to pick up my Cayenne it looked as if someone had wiped it down with a bag of sand. There were swirls marks all over the entire vehicle from the roof to the brake lights to the side panels. I'm a fairly serious car buff, so I personally detail all of my vehicles and had just recently clayed, polished and waxed my Cayenne. It was one of the most horrific things I had ever seen on one of my cars outside of being in a bad accident. All of this happened around the service departments closing time, so there were no managers onsite to address the issue and unfortunately the junior staff there did not seem equipped to handle a problem like this. They basically told me to take the car and call the service manager the next day. I was not comfortable with taking my vehicle in that condition and requested that they allow me to keep the loaner so that the car could remain with them until management arrived in the am. The situation at this point goes from bad to worse, as the staff members told me that I couldn't keep the loaner because they were reserved to other customers the next morning. They did eventually offer to take a video and pictures of the car before I left, but I still was not comfortable with taking it and ordered an Uber in order to leave the car there. After this back and forth with the staff for 10min or so a senior sales person (Scott Veneziani) came over and took control of the situation as I would expect from a Porsche dealership. He made some calls and then promptly gave me the keys back to the loaner and told me that this would be made right and that the service manager would be in touch first thing in the morning. The service director called me the next morning very apologetic and explained how they would fully detail the car in order to restore it back to it's original condition. I picked up my car two days later with it looking almost as good as new. Although I had a horrible experience with the junior staff on the initial pick up of my car, Scott and the Service director salvaged the situation and made me whole again by restoring my car. All in all, I certainly would not recommend allowing this dealer to wash your Porsche. I was never given an explanation as to what happened but I'm very concerned with a dealer that would allow something like this to happen to one of their customers vehicles. I also do not know that I will ever use them again for service. This was just something very unexpected coming from a Porsche dealership. More

Friendly and Helpful This is the best Porsche dealership in the area. All staff is friendly and helpful with your needs when you arrive and makes sure you leave satisfied This is the best Porsche dealership in the area. All staff is friendly and helpful with your needs when you arrive and makes sure you leave satisfied. I have not had any issues with buying a car or having my car serviced here at this dealership. Will always recommend it and will be back in the future. -GL More

Excellent customer service with a smile Top shelf Porsche Tech who knows his stuff!’ Service ambassador well dressed and very professional and knowledgeable Maintains contact throughout Top shelf Porsche Tech who knows his stuff!’ Service ambassador well dressed and very professional and knowledgeable Maintains contact throughout day on status of service work More