Porsche Silver Spring

Worst dealership ever. Have dealt with them for 14 yrs. Same old game. Same staff. They have no customer service what so ever. Today complaints: Purchase car 9/28/18 from Porsche. 1st oil changed s Same old game. Same staff. They have no customer service what so ever. Today complaints: Purchase car 9/28/18 from Porsche. 1st oil changed suppose to be covered per contract. Dealership is trying to say 2yr expiration of free oil change is by the build date and not purchase date. Totally unacceptable business practice of bait and switch. Just trying to generate revenue during covid because they cannot make enough. Last time I deal with Porsche of Silver Spring. More

These guys and gals are the best! So we have a few 911’s and recently had them all in for their annual service. Everyone at Porsche of Silver Spring was excellent to work with. Linda m So we have a few 911’s and recently had them all in for their annual service. Everyone at Porsche of Silver Spring was excellent to work with. Linda made sure the work was done right, on time and at the price estimated. Scott even went the extra mile and hand washed my GT3, thanks buddy. When it’s time to trade in the Carrera S I know Casey will take care of me. Thank you - Porsche of Silver Spring More

Great Team, Best buying experience ever!!! What a great car buying experience. I was in the market for a Panamera 4. I originally went to Porsche of Silver Spring to see a specific color but i What a great car buying experience. I was in the market for a Panamera 4. I originally went to Porsche of Silver Spring to see a specific color but it was on a GTS they had in stock. Scott was my salesman, He did an amazing job. He took me out in a black Panamera 4 and it was awesome, Then he showed me the GTS in Chalk which was the color I wanted to see. I should have stopped right there and ordered a Panamera 4 in chalk. We took the GTS out and I fell in love. Normally this is when the car buying honeymoon ends and the painful negotiating starts. This is when I met the Manager Bruce. This experience was unlike any I have had in the past. They found me options for the 4 in chalk and gave me prices for both. No high pressure sales ever, just good open and honest conversation. In the end we went with the GTS. I am fairly certain that had I been treated in another way I would never have walked out with the GTS, Scott and Bruce were true Profesionals and not "car salesman". We went to pick up the car and sign the paperwork, It was parked in front, clean as can be and filled with gas. Sam in the financing department got us all of our paperwork and on our way with out any delay. We are loving the car and when the time comes that we need another Porsche, we will no doubt be talking with the Awesome team at Porsche of Silver Spring. More

Things have changed a lot since I bought my last car. Today there's tons of sites with prices and opinions about this or that. As much as I appreciated that information what I needed was the insight of Today there's tons of sites with prices and opinions about this or that. As much as I appreciated that information what I needed was the insight of professionals. On my first visit I was very impressed with Casey Parkin. He made me feel welcomed at the dealership. As I moved through the process Scott Veneziani was patient and very helpful sharing his knowledge of the various cars, features and options. Once I felt comfortable with my selection I sat down with Sam Wright in the finance department. I was concerned that this part of the experience would be stressful. Nothing could be further from the truth. I felt no pressure. He took his time to explain various options and treated me with respect. Bruce Kim was also very kind and helpful. He made sure I was at ease and satisfied with all aspects of the process. After the purchase I had the great pleasure of meeting Linda Harouna in their service department. Hopeful to have my car serviced at the dealership I was excited to met her. The car I purchased was not cheap and I probably could have saved money buying from someone else but I chose this vehicle because I know it is of the highest quality being a certified pre owned car. I have to say it was a breath of fresh air to work with such a complete team of professionals. I would highly recommend Porsche Silver Spring as the most complete organization in our area. More

BEWARE: they will charge you $150 for each little item they diagnose and quote you ridiculous hours. My starter was broken and there was a coolant leak (WHICH I PROVIDED THEM THE ACTUAL PARTS NUMBER FO they diagnose and quote you ridiculous hours. My starter was broken and there was a coolant leak (WHICH I PROVIDED THEM THE ACTUAL PARTS NUMBER FOR). Broken starter takes 5 seconds to diagnose - you start the engine. The coolant leak - I PROVIDED THEM THE ACTUAL PARTS NUMBER! Total diagnosis fee $300. Service advisor curtly says it is 14 hours labor to repair the starter and 14 hours to repair the leak. I knew there was significant overlap in the work replacing the 2 parts so I knew the labor rates were wrong. She stubbornly stuck to her position. I called another dealer and was quoted 14 hours for the starter and only 2 (TWO!) for the coolant pipe. A much more reasonable price. So what does the service advisor do? She calls the other dealer and tells him his price is too low. I would like to set the record straight. I did not ask for the dealer to match any quote, much less one from 2014. I simply chose to take my car to Porsche Towson instead. They were able to do the job in 2 hours instead of 14. They also charge actual time spent for diagnosis and not 1 hour labor for each issue, as is common practice with all Porsche dealers in the DC metro area. For the record I did not ask porsche silver spring to match any price, not from 2014, not from another dealer. I simply took the car to another dealer who charged 2 hours labor. I find it strange that this dealer figured out which dealer I took the car to and called the service advisor. More

Always can rely on the best service! They take care of their customers like family. Above and beyond other luxury dealerships I have experienced in the past. their customers like family. Above and beyond other luxury dealerships I have experienced in the past. More

Best Porsche Service in Wash DC metro area Consistently helpful and informative service visits. Experienced techs perform a superior level of service, and communications are superb. Service tea Consistently helpful and informative service visits. Experienced techs perform a superior level of service, and communications are superb. Service team details all forecasted service requirements based on detailed observations and available data. The entire dealership staff is courteous and everyone extends themselves to ensure my expectations for the visit are met, and the visit is as hospitable and comfortable as possible. More

Why Would I Take My 718 Anywhere Else? Although I didn’t purchase my 718 Boxster at Porsche Silver Spring, I have had all of my service and recalls performed there. My Service Advisor, Lind Although I didn’t purchase my 718 Boxster at Porsche Silver Spring, I have had all of my service and recalls performed there. My Service Advisor, Linda Harouna, is very knowledgeable, professional and friendly. She listens to any concerns and provides a detailed explanation of the service needs of my 718. All of the employees that I am in contact with are very professional and courteous. The check-in, loaner, and check-out process is great. Linda keeps me informed on the progress and provides timely recommendations. No complaints at all. Keep up the great work. Look forward to working with the sales staff sometime in the future. More

Best Porsche Sales-Service In MD, VA, DC Region The sales and service teams of Porsche of Silver Spring far surpass all in the region. The sales/trade experience for my recent purchase of. A spec The sales and service teams of Porsche of Silver Spring far surpass all in the region. The sales/trade experience for my recent purchase of. A special order 911 GTS was not only competitive, it ranked in the top tier of any deal nationwide. Most important, it was without hassle or pressure and both the salesman and the sales manager provided invaluable insight on the best combination of available options - ones I needed to get the maximum experience I desired and those I didn’t need. I traded my 2009 911 C4 S, which was in pristine condition and received my asking price. The trade experience was professional, straight forward with no surprises and no attempts to try to tell me my trade was in top shape but wouldnt bring the prices I had been seeing. The Porsche of Silver Spring Service Team Has been providing the best service in the region for many years. At present, they have the best scheduling and loaner car Program and top rated experienced Porsche mechanics and technicians. I’ve experienced some small and major issues in the past and all were handled promptly and with “fixed right the first time” results. I’ve also been given a Porsche loaner for the time needed to complete the repair. My serviced car is always returned in beautiful condition and looks almost as good as a top dollar detail. More

Scott at Porsche Silver Spring is an excellent salesman. I felt I could trust him and I don’t usually trust people, especially car salesmen. I felt I could trust him and I don’t usually trust people, especially car salesmen. More