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Porsche Salt Lake City - Service Center
Salt Lake City, UT
39 Reviews
39 Reviews of Porsche Salt Lake City - Service Center
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November 21, 2024
Poor, unprofessional service from the SLC dealership, after bringing our Porache in three times to resolve/repair the parasitic drain issue. The service technician was rude and disbelieving until the c after bringing our Porache in three times to resolve/repair the parasitic drain issue. The service technician was rude and disbelieving until the car died again for them, after replacing a working battery. Claimed the starter was bad, although it was also working that same day: Attempted to charge for a new starter, which does not resolve the long running, parasitic drain. We loved Porsches before this experience and had planned to buy another one. Not now, with this kind of service experience. (Lack of service actually.) No thank you. More
by katywhite1372
Employees Worked With
Eric
October 23, 2024
I was "very" disappointed in the service. My vehicle was damaged while being serviced and nobody said a word. I found the damage when I got home. Yes, they did fix it after I told them, but My vehicle was damaged while being serviced and nobody said a word. I found the damage when I got home. Yes, they did fix it after I told them, but never even apologized and acted like it wasn't a big deal. I expected a lot more from Porsche. More
by wag
Employees Worked With
August 25, 2024
Call Salt Lake City Porsche for some parts for the first time out of state. Porsche Parts advisor Douglas Galicia helped me get exactly what I needed. I was given the best customer service I’ve received fro time out of state. Porsche Parts advisor Douglas Galicia helped me get exactly what I needed. I was given the best customer service I’ve received from a Porsche dealer a very long while. Doug is very knowledgeable and was overall excellent to work with. He went a love and beyond to help me and we chatted about Porsche cars for bit. I can only recommend Doug at Salt Lake City Porsche as he sets the best example of what makes Porsche excellent here in the states. Thanks Doug and I’ll be back!! More
by Kingnguyen964
Employees Worked With
January 26, 2023
We took our 2012 Porsche Cayenne Turbo S with 67k miles in for a recall fix. We had a small list of issues we also needed looked at. We disclosed the issues by importance to us as the guy jotted them down in for a recall fix. We had a small list of issues we also needed looked at. We disclosed the issues by importance to us as the guy jotted them down in his tablet. 1. Our “check coolant level” warning was continually popping on and our temp gage would instantly shoot up to 250 as soon as we’d start it even after sitting all night in Utah winter temps (20’s). 2. Our “Chassis system failure” warning is constantly on and our front suspension is stuck on sport while back is stuck in comfort. 3. Drivers side heated/cooling seat does not work. The button lights up but instantly turns back off. 4. Our drivers side mirror and back window were not defrosting. 5. Our speedometer is off about 6-8 miles. He repeated them all back to us in order and said no problem as if he’d seen all these issues before. They gave us a loaner and said they reach out with diagnostics. We heard back later that day with a written work up. They said out coolant was leaking under the intake manifold and all 8 seals were bad. They said they they would need to “remove the seat to further investigate” the heat/cool function. They said they “plugged back in” the defrost for the mirror and window and was fixed. They said they did a basic check as well and my brakes were good but we needed 2 new back tires. They charged $110 so far and wanted $3700 minimum (the seat fix wasn’t included in this cost) to fix the other issues. We know owning a Porsche is/can be expensive. We also didn’t hear a single word about our Chassis issue despite it being our second most important one. You can’t miss it since the second you turn the car on the beeping begins with the screen warning that doesn’t go away and doesn’t allow you to see/use the other screen functions. There’s no way they “missed” or “forgot” that issue. However, not a word about it. We also know that there isn’t a coolant leak as our coolant level hadn’t changed, even a drop since light began popping on and we’ve parked over a white sheet of cardboard to see any leaks. Not a drop. We also had a second opinion and all that was wrong was a bad sensor. They wanted $1,700 to fix something not broken. My defrost still doesn’t seem to be working properly despite being charged to fix it. Not only did they allow us to leave knowing that supposedly we had a coolant leak that could potentially blow up the engine if not fixed but our coolant level was supposedly low as well. If there were truly a leak and it was low, shouldn’t they have at a minimum stated that we can refuse the service and leave, but that it’s dangerous to the car and could cause sever damage if not repaired asap? They also messed with the chassis buttons because when we left the dealership the console Chassis buttons were now all blinking red/yellow constantly which hasn’t been an issue. It still hasn’t turned off. They didn’t mention a word about the issue or a fix for it, but they most definitely messed with the buttons. In my opinion, one of the kids who moves cars around pushed the buttons and couldn’t get to turn off and they didn’t want to be responsible so they just wiped that issue off the list as if they never knew to even look at it (despite our verbal discussions about it, it was our 2nd priority item, and you can’t turn it on without beeping and a warning). We expected so much more from a dealership such as Porsche. We left feeling scammed just like any other dealership. We had also just had it detailed (and I keep it immaculate and dust it every day) shortly before taking it in and it had been newly washed by hand. It was impeccably clean. They said they “hand washed it” before giving it back but it came back dirtier than when we dropped it off 5 hours earlier. There were water spots all over it. They’re not different from any other scammy dealership. . We will never go back unless it’s a recall issue and we will get our work done somewhere else we can actually trust. Incredibly disappointed. More
by Pitbullmamma83
Employees Worked With
June 07, 2021
Porsche SLC service team really came through in a big way for us a few days ago. We were on Crown Rally from Denver to Vegas with our GT3RS and 150 other cars when our cylinder 2 misfired and went into reduc for us a few days ago. We were on Crown Rally from Denver to Vegas with our GT3RS and 150 other cars when our cylinder 2 misfired and went into reduced power mode while while in Flaming Gorge. Thankfully, we were able to coast down while 10 different people started to call various shops to help us ASAP since we were headed to Vegas the next morning. Praying it was plugs or coils, Porsche confirmed they had the parts and could fit us in. So away we went. it was amazing how many shops said no, sorry we can't help you at 2pm in the afternoon. but SLC had the problem fixed within an hour of arrival (Coil pack) and back on the road in no time that had little disruption to our trip. There is no time to waste when on these rallies and things happen and, really when problems arrive you meet people who are willing to do what it takes to help you get back on the road ASAP is what brings the experience to another level. The whole staff was awesome as 10 other rally cars (several of which are Porsche) pulled up and catered to us as we waited for the car to be fixed. Corey and team, I can't thank you enough for helping us out and getting us back on the road to enjoy our journey before headed back to Kansas City. More
by catt.calvert
Employees Worked With
Corey Layton, Teddy Polevoy
August 04, 2020
The service department is easy to deal with, very professional, accommodating and thorough. I purchased my Macan in Dallas and yet Salt Lake Porsche treats my service like I purchased the vehicle fro professional, accommodating and thorough. I purchased my Macan in Dallas and yet Salt Lake Porsche treats my service like I purchased the vehicle from them. More
by Kbaker
Employees Worked With
Bailey met me and oversaw my service. I look forward to dealing with him again. , Josh Strong
April 24, 2020
Outstanding service. Attention to detail. They treat my 993 as if it were their own. The mechanic sent me a video of the undercarriage of my car along with commentary! I wouldn’t take my Porsche anywhere e 993 as if it were their own. The mechanic sent me a video of the undercarriage of my car along with commentary! I wouldn’t take my Porsche anywhere else. More
by PaulK
Employees Worked With
Randy
April 23, 2020
Macon service and recall Corey and his team are always awesome. They do only what I ask and all of what I ask. They take great care of me and m carandhave for years Corey and his team are always awesome. They do only what I ask and all of what I ask. They take great care of me and m carandhave for years More
by Marlyshaugo
Employees Worked With
Corey
April 16, 2020
Excellent work. Described the health of the car clearly through the video . Very friendly & courteous young men. Car was serviced within the time frame and was washed. Thx through the video . Very friendly & courteous young men. Car was serviced within the time frame and was washed. Thx More
by anitasharma1990
Employees Worked With
Josh Strong
March 20, 2020
Highly skilled, very courteous, easy to work with. They clearly understood my concerns and properly addressed them. I appreciated the text communication and personal touch I personally experienced. clearly understood my concerns and properly addressed them. I appreciated the text communication and personal touch I personally experienced. More
by rob
Employees Worked With
Eric, Josh Strong
