Porsche Riverside - Service Center

Outstanding Customer Service! My 2002 Porsche 911/4S had a intermediate shaft bearing failure which destroyed the engine (a design weakness in my car's generation which shows up in My 2002 Porsche 911/4S had a intermediate shaft bearing failure which destroyed the engine (a design weakness in my car's generation which shows up in a small percentage of cars). Unfortunately, Porsche as a corporation did not stand behind this problem. Fortunately, when I purchased my car (used) from Walter's Porsche I bought the extended warranty! Walter's Porsche did an excellent job dealing with the extended warranty company, who were looking for ways to minimize their payment on the claim. I chatted with Walter's Porsche General Manager Ed McRae, who then stepped in and worked with Adrian/Cindy in Service and the extended warranty company to maximize the amount of money the warranty would cover towards my claim. In the end, there was about four thousand dollars that were not covered by the warranty, which Walter's Porsche then split with me - thanks Ed! I also have nothing but the highest regard for Porsche Technician Francis Manuel (sorry if I misspelled your name!). I talked with Francis several times during the repair about my car and he was extremely knowledgable and very helpful. Great job Francis and Ed! Although this entire incident was painful to work through, I now have my 911 back with a new engine! After 1000 miles my car is running great - no problems, no issues. Thanks Walter's for your outstanding customer service…..you've got a customer for life!! More

CINDY IS A GREAT FIND, FAIR AND DETAILED, CUSTOMER ORIENTED! We just had our 911 TT CAB serviced and our Cayenne WE had nothing but excellent service from CINDY she is outstanding every detailed covered! We just had our 911 TT CAB serviced and our Cayenne WE had nothing but excellent service from CINDY she is outstanding every detailed covered! More

Rock DamageRepair to a Porsche 911 I had a Porsche that hit a rock that did major damage to the engine and required a new trasmission. Conrad the Service Manager and John the tech bent I had a Porsche that hit a rock that did major damage to the engine and required a new trasmission. Conrad the Service Manager and John the tech bent over backward with the insurance adjuster to make evertthing perfict More

great service experience I had a great service experience from the moment I called this dealership. The person who took my appointment was so nice. When I got there Adrian gr I had a great service experience from the moment I called this dealership. The person who took my appointment was so nice. When I got there Adrian greeted me and made me feel welcomed. Service was quick and ready when he said it would be. They even washed my car. Ill be back. More

quality service I highly recommend this service center. The service I was provided with was friendly and the quality was good. My overall experience here was excellen I highly recommend this service center. The service I was provided with was friendly and the quality was good. My overall experience here was excellent. More

Emergency service required to continue trip home. Cindy and Conrad were more than helpful when my Boxster broke down (heater valve and water pump leak). Although I was towed in around mid-day and the Cindy and Conrad were more than helpful when my Boxster broke down (heater valve and water pump leak). Although I was towed in around mid-day and the repairs could not be completed by closing, they provided a free rental car and were continually solicitous regarding my welfare (I am diabetic) as I waited. All the employees of this dealer were extraordinarily friendly. The car repairs were completed in a timely manner and the car performed perfectly on my way home to Las Vegas. This dealership should stand as a prime example of the finest kind of service and customer commitment expected of a high end operation like Porsche. More

Great service experience I received great service here. He was very helpful and courteous. I will recommend this place to others. Thanks for a very professional experience and I received great service here. He was very helpful and courteous. I will recommend this place to others. Thanks for a very professional experience and helping. More

First Rate customer service First time taking in my 911 and I was astounded by the level of service I receieved. Adrian Madrid was my service advisor and it was a pleasant exper First time taking in my 911 and I was astounded by the level of service I receieved. Adrian Madrid was my service advisor and it was a pleasant experience to be involved in every step of my car's service visit. I appreciated being contacted by email and a phone call with status updates. I will continue to service my vehicle here and be happy to refer my Porsche buddies to Adrian for outstanding customer service. More

Excellent Service This is the first time I've had my 2006 Cayman S serviced at Walter's and the service was excellent. I have never had such great service at any deale This is the first time I've had my 2006 Cayman S serviced at Walter's and the service was excellent. I have never had such great service at any dealership. My service rep kept me updated throughout the day on the status of my vehicle and when she realized it would take more than one day she was quick to offer me a loaner Porsche to use until my car is finished. It has been a truly wonderful experience dealing with Walter's. More

Great service experience with Adrian Madrid Adrian was very flexible and worked with me on my requests when I brought the car in. He communicated with me every step of the way. Best service ad Adrian was very flexible and worked with me on my requests when I brought the car in. He communicated with me every step of the way. Best service adviser that I have ever worked with. More