Porsche Riverside - Service Center

First Rate customer service First time taking in my 911 and I was astounded by the level of service I receieved. Adrian Madrid was my service advisor and it was a pleasant exper First time taking in my 911 and I was astounded by the level of service I receieved. Adrian Madrid was my service advisor and it was a pleasant experience to be involved in every step of my car's service visit. I appreciated being contacted by email and a phone call with status updates. I will continue to service my vehicle here and be happy to refer my Porsche buddies to Adrian for outstanding customer service. More

Excellent Service This is the first time I've had my 2006 Cayman S serviced at Walter's and the service was excellent. I have never had such great service at any deale This is the first time I've had my 2006 Cayman S serviced at Walter's and the service was excellent. I have never had such great service at any dealership. My service rep kept me updated throughout the day on the status of my vehicle and when she realized it would take more than one day she was quick to offer me a loaner Porsche to use until my car is finished. It has been a truly wonderful experience dealing with Walter's. More

Great service experience with Adrian Madrid Adrian was very flexible and worked with me on my requests when I brought the car in. He communicated with me every step of the way. Best service ad Adrian was very flexible and worked with me on my requests when I brought the car in. He communicated with me every step of the way. Best service adviser that I have ever worked with. More

First service This was my first service experience for my Carrera. From making my appointment with Kelly to Adrian greeting me, answering my many questions, and bei This was my first service experience for my Carrera. From making my appointment with Kelly to Adrian greeting me, answering my many questions, and being very helpful in general...it was a great experience! Thank you to the entire Walters Service Team as I look forward to being a long term customer. More

Above and beyond. Have a 09 cayenne that needed a high pressure fuel pump replaced and during cars evaluation, it was determined that one of the horns was also in neede Have a 09 cayenne that needed a high pressure fuel pump replaced and during cars evaluation, it was determined that one of the horns was also in needed of replacement. After talking with Conrad Castillon, service manager, he stated that he would ask Porsche for goodwill assistance since the pump was a recall item, which although had already been replaced as well as the horn, that Porsche stands behind their cars and there might be a financial savings if agreed upon. To my surprise and delight, within a week, I received a phone call that both items would be covered 100%. The car was finished the next day, all clean and ready to drive home. I can say I have ever had a dealership/service manager go out of their way to help a customer. I was so impressed, that yesterday I ordered a new turbo cayenne. Walter's will be my dealership of choice. More

Porsche 911 turbo s serviced by Adrian Madrid Took my car in for service due to a check engine light. I have dealt with Adrian twice now and on both occasions he was friendly and answered all my Took my car in for service due to a check engine light. I have dealt with Adrian twice now and on both occasions he was friendly and answered all my questions. He kept me up to date throughout the service, he made sure to give me an update before the end of the day regarding the progress of the service before he took off for the day. Great guy to deal with and I would recommend getting your porsche serviced here. More

Service done by Adrian Madrid I was in for service to my Cayenne. Adrian reminded I have another 5,000 miles to go for a major service, so his candidness saved money for now. I as I was in for service to my Cayenne. Adrian reminded I have another 5,000 miles to go for a major service, so his candidness saved money for now. I asked him to inspect the drive shaft to see if it's still in good condition. He kept me informed and found some cracks and fixed under my CPO warranty. His service was impeccable from the start by friendly greeting to the end. Very knowledgeable, swift, professional. I'm glad that I chose and purchased a CPO car from Walters and will buy and service nowhere but there. It's worth driving 60 miles to get there. Mark More

Recent Service Visit I recently brought my new "baby" in for service, a 2006 Carrera S. Justin assisted me and he demonstrated an exemplary depth of knowledge about the v I recently brought my new "baby" in for service, a 2006 Carrera S. Justin assisted me and he demonstrated an exemplary depth of knowledge about the vehicle and its service needs. The work was done in a timely fashion, and all my questions about the car were answered. I would highly recommend Justin and the Porsche service center to anyone interested in receiving outstanding support for the service of their Porsche vehicle. More

From OC to the IE All I want to say is Thank You to Justin Usary and Conrad Castillon for saving my mid week trip to Palm Springs and making my service visit a real joy All I want to say is Thank You to Justin Usary and Conrad Castillon for saving my mid week trip to Palm Springs and making my service visit a real joy for once compared to what I've been used to from my local dealer. I got a flat tire on my way out to Palm Springs and had to have my car towed in to Walters. Justin greeted me as I got out of the tow truck and wrote me up immediately. The dealership did not have the tire in stock but the Service Manager Conrad authorized the parts department to pick one up from a local wherehouse . I dont know if they do this for all their customers , but they did it for me and thats all that matters. Thanks guys for making my week. More

service experience This service department is well organized an Leo and Conrad are very friendly. Walters Porsche always has taken great car of my vehicle and I will def This service department is well organized an Leo and Conrad are very friendly. Walters Porsche always has taken great car of my vehicle and I will definitely recommend my friends to this great company More