Porsche Riverside - Service Center

High Quality Service Center I drive in from Orange County, having first consulted many local independent shops here to do maintenance and modification work. Over the history of I drive in from Orange County, having first consulted many local independent shops here to do maintenance and modification work. Over the history of my car, Newport Porsche (AutoNation) is crap to deal with period. Redline in Orange cant price fairly. So it is an absolute pleasure to drive about 60 miles to Walters Porsche to benefit from great customer service, notably Adrian Madrid and the chief technician who makes my car like new! Great job guys! More

OVERALL GREAT CUSTOMER SERVICE BY THE SALES REP VERY FRIENDLY, TIME TO TIME MAILS THANK YOU NOTES ASKS IF WE NEED ANYTHING TO MAKE SURE TO CALL HIM GREAT CUSTOMER SERVICE BY THE SALES REP VERY FRIENDLY, TIME TO TIME MAILS THANK YOU NOTES ASKS IF WE NEED ANYTHING TO MAKE SURE TO CALL HIM More

First servicing of my 911 I purchased my 1999 911 Carrera with 20,575 miles on it. I finally needed the servicing and was greeted by Cindy Ramirez. I must say Cindy is awesome I purchased my 1999 911 Carrera with 20,575 miles on it. I finally needed the servicing and was greeted by Cindy Ramirez. I must say Cindy is awesome! She knows her Porsches! The work and personable service was outstanding. Every detail was taken care of and then some. Thank you Walters and Most of all Thank you Cindy Ramirez you are wonderful and I appreciate you and your knowledge of the Porsche brand. Gabriele Franz HAPPY HOLIDAYS TO ALL OF YOU AT WALTERS! More

Service Department From the moment I stepped on the lot, Cindy Ramirez made me feel very welcome. She helped me with my used Porsche that I bought from a friend. She e From the moment I stepped on the lot, Cindy Ramirez made me feel very welcome. She helped me with my used Porsche that I bought from a friend. She explained many features of my car that I had no idea about. She went above and beyond checking things out to see when I needed to come in for service as well. The day I came in for service, she once again went out of her way to help me. She made me feel like I was her only customer that day and I know better! She is certainly an asset to Walter's Porsche. The prior owner had taken this car to Resnak in Pasadena. I had gone there when I was looking to buy a car and I did not feel welcome there at all. Therefore, Walter's and Cindy Ramirez will be the only place and person I will let help me with my car. Cindy really knows about the cars and explains everything to you. I love Cindy! Thanks for your help! More

Outstanding Customer Service! My 2002 Porsche 911/4S had a intermediate shaft bearing failure which destroyed the engine (a design weakness in my car's generation which shows up in My 2002 Porsche 911/4S had a intermediate shaft bearing failure which destroyed the engine (a design weakness in my car's generation which shows up in a small percentage of cars). Unfortunately, Porsche as a corporation did not stand behind this problem. Fortunately, when I purchased my car (used) from Walter's Porsche I bought the extended warranty! Walter's Porsche did an excellent job dealing with the extended warranty company, who were looking for ways to minimize their payment on the claim. I chatted with Walter's Porsche General Manager Ed McRae, who then stepped in and worked with Adrian/Cindy in Service and the extended warranty company to maximize the amount of money the warranty would cover towards my claim. In the end, there was about four thousand dollars that were not covered by the warranty, which Walter's Porsche then split with me - thanks Ed! I also have nothing but the highest regard for Porsche Technician Francis Manuel (sorry if I misspelled your name!). I talked with Francis several times during the repair about my car and he was extremely knowledgable and very helpful. Great job Francis and Ed! Although this entire incident was painful to work through, I now have my 911 back with a new engine! After 1000 miles my car is running great - no problems, no issues. Thanks Walter's for your outstanding customer service…..you've got a customer for life!! More

CINDY IS A GREAT FIND, FAIR AND DETAILED, CUSTOMER ORIENTED! We just had our 911 TT CAB serviced and our Cayenne WE had nothing but excellent service from CINDY she is outstanding every detailed covered! We just had our 911 TT CAB serviced and our Cayenne WE had nothing but excellent service from CINDY she is outstanding every detailed covered! More

Rock DamageRepair to a Porsche 911 I had a Porsche that hit a rock that did major damage to the engine and required a new trasmission. Conrad the Service Manager and John the tech bent I had a Porsche that hit a rock that did major damage to the engine and required a new trasmission. Conrad the Service Manager and John the tech bent over backward with the insurance adjuster to make evertthing perfict More

great service experience I had a great service experience from the moment I called this dealership. The person who took my appointment was so nice. When I got there Adrian gr I had a great service experience from the moment I called this dealership. The person who took my appointment was so nice. When I got there Adrian greeted me and made me feel welcomed. Service was quick and ready when he said it would be. They even washed my car. Ill be back. More

quality service I highly recommend this service center. The service I was provided with was friendly and the quality was good. My overall experience here was excellen I highly recommend this service center. The service I was provided with was friendly and the quality was good. My overall experience here was excellent. More

Emergency service required to continue trip home. Cindy and Conrad were more than helpful when my Boxster broke down (heater valve and water pump leak). Although I was towed in around mid-day and the Cindy and Conrad were more than helpful when my Boxster broke down (heater valve and water pump leak). Although I was towed in around mid-day and the repairs could not be completed by closing, they provided a free rental car and were continually solicitous regarding my welfare (I am diabetic) as I waited. All the employees of this dealer were extraordinarily friendly. The car repairs were completed in a timely manner and the car performed perfectly on my way home to Las Vegas. This dealership should stand as a prime example of the finest kind of service and customer commitment expected of a high end operation like Porsche. More