Porsche Riverside - Service Center

Mike Barcelona ... Wow, Over the top customer Sevice ! My car had a oil level is above maximum service message. I just got the car form a private party a week earlier and was concerned. So I went into the My car had a oil level is above maximum service message. I just got the car form a private party a week earlier and was concerned. So I went into the service center w\o an appointment for my Porsche Cayenne e Hybrid. As soon as I pulled up to Walters Porsche Sevice Ctr , I was met by Mike Barcelona. He cheerfully greeted me and asked about my car. I showed him the error message on dash and he then proceeded to take down car info. He then asked if there was anything wrong with car." I said no"Then he directed me to his desk and proceeded to explain my car issue and what service will take place to correct issue. He then did something I was not the least expecting, he provided a loaner although I had no appt. i could have waited or I thought I would need to rent a vehicle from enterprise. He explained what steps the Sevice center would take, the approx time my car would be ready etc. Sure enough I got a call from Mike very close to the time he said my car would be ready and told me I could pick up the car and that there would be no charge. I told him I was not able to come at that moment.... he replied" if it works better for you , feel free to come back tomorrow and there would be n/c for lonaner. I told him that would be great. Fortunately, I was able to complete my meetings early so I returned loaner and picked up my car Mike went over the paperwork, my next service needs etc , explained what was done on my car and asked if I had any questions. I signed paper work and got copies for my files. I was extremely impressed with the thoughtfulness and customer service I received. I look forward to the next time I have to take my car into Sevice and work with Mike. Great job Walters Porsche. More

Service advisors David, Henry, and Cody are hands down some of the best service advisors in the business. From the time they greet you upon arrival, to walking you out David, Henry, and Cody are hands down some of the best service advisors in the business. From the time they greet you upon arrival, to walking you out to your loaner. These guys are knowledgeable and their customer service skills are on point. I have many options as a consumer living in SoCal when it comes to servicing my Porsche. I feel confident and comfortable going to Walter’s. Thanks guys and keep up the great work!!! More

Continuiously satified customer My experience with Walters Porsche of Riverside continues to be great. Reason being I think is the level of comfort I feel doing business with the ver My experience with Walters Porsche of Riverside continues to be great. Reason being I think is the level of comfort I feel doing business with the very knowledgeable and attentive staff. With David Barron , my service advisor, their was no pressure, just very good and knowledgeable information needed for me to make a sound decision. Very satisfied , thank you David. More

Service maintenance Mike Barcelona from the Service Department went beyond and above my expectations. He addressed and explained what needed to be done and took care of Mike Barcelona from the Service Department went beyond and above my expectations. He addressed and explained what needed to be done and took care of my concern. Thanks. More

Regular service The service was done promptly while I waited. Comfortable waiting area. Kind & respectful employees! I was kept informed as to how much longer it woul The service was done promptly while I waited. Comfortable waiting area. Kind & respectful employees! I was kept informed as to how much longer it would be. The vehicle was washed & vacuumed. Frank Francis came by & said hi to me. More

Relief peace of mine Mike in your service department was so helpful. He explain every thing that I ask him. I left with a positive feeling, knowing that work was done righ Mike in your service department was so helpful. He explain every thing that I ask him. I left with a positive feeling, knowing that work was done right. More

Repair Service Review Michael Barcelona promptly at 7am had my boxster do a service test drive to discover the issue. After diagnostic, car was placed into service and I w Michael Barcelona promptly at 7am had my boxster do a service test drive to discover the issue. After diagnostic, car was placed into service and I was given a courtesy car hassle free. Following day at noon received a follow-up call from Michael Barcelona who informed issue had been repaired and car was prepared for pickup. Upon arrival, car was washed, ready for pickup. Basically, FANTASTIC SERVICE. Thank you. More

The Pinnacle of Service Porsche produces a great product line. Walter's Porsche has a team. The combination results in an ownership experience that is beyond expectations. Porsche produces a great product line. Walter's Porsche has a team. The combination results in an ownership experience that is beyond expectations. Henry Quezada is a champion!!! More

Excellent customer service I've been known by most of my friends , family and colleagues to be exceptionally critical of Service Reps. with dealerships. Between my spouse an I've been known by most of my friends , family and colleagues to be exceptionally critical of Service Reps. with dealerships. Between my spouse and I, we prefer to drive high quality luxury and high performance vehicles, ie. Mercedes Benz, Porsche, Infiniti, Lexus, etc., thus , like most individuals, we also expect high end customer service with a smile, and performed in a timely manner followed by high quality mechanical service. I am happy to say, that all the above positive comments I've mentioned, has been fulfilled by Mr. David Barron, and Michael Barcelona, as my Walters Porsche Service Reps. Yours truly, Dr. Datu Dr. David M. Datu Family Cosmetic Restorative Dentist Assistant Clinical Professor of Dentistry Herman Ostrow School of Dentistry of U.S.C. Norris Dental Science Center 925 W. 34th Street, DEN 252 Los Angeles, Ca. 90089-0641 W (213) 821-1146 C (714) 720-9090 ddatu@usc.edu dentistry.usc.edu More