Porsche Plano - Service Center

We really like the dealership. Matthew in sale and your service department have been very helpful with everything. Matthew in sale and your service department have been very helpful with everything. More

High standards even when busy. Addressed issues quickly. Provided fantastic service. Would recommend to other Porsche owners. Addressed issues quickly. Provided fantastic service. Would recommend to other Porsche owners. More

Recorded video of items in need of repair and sent them to me with no sales pressure. Very transparent experience to me with no sales pressure. Very transparent experience More

The service i received waa awesome. The problem with my car was diagnosed quickly and i received videos of the work that needed to be done. When i called to ask a question the call was The problem with my car was diagnosed quickly and i received videos of the work that needed to be done. When i called to ask a question the call was returned in a timely manner. Mr. Patrick Arnold did a great job of keeping me informed. I was really impressed with the loaner car and the fact i got one so promptly. Porsche Plano will be seeing more of in the future should anything come up with my car. Thank you Porsche Plano for a job well done. More

The team at service is terrific. Things are done on schedule and they always keep me in the loop on any issues. Things are done on schedule and they always keep me in the loop on any issues. More

I dropped my 911 for its 1 year service after making an appointment online (due to not being able to talk to anyone on the phone), it was supposed to be ready by the evening. I never got a call, email or a appointment online (due to not being able to talk to anyone on the phone), it was supposed to be ready by the evening. I never got a call, email or a text about the status of the car. The next morning I tried to call it was impossible to speak to anyone in service, I spoke to someone in sales and asked them to have service call me regarding the car and status with no luck. After several hours I finally tried back and was able to talk to someone in service who advised me that the car was not assigned a tech. I told the advisor to pull my car and I would come pick it up. To give more background, when I was trying to schedule the service, it was very difficult to schedule, when I arrived at the dealership there was no loaner available (even though I had scheduled the service with a loaner) The advisor who helped me on pickup stated it was due to the service being scheduled when there were no loaners available. When I pressed him on why then did no one contact me, he had no response. This is a high end vehicle, communication is the bare minimum you should expect from any service center. I hope they are able to figure out their communication challenges. It should also be mentioned that after this incident, no leadership from the dealership has reached out to get more information, etc. More

I recently had the pleasure of purchasing a vehicle from [Dealership Name], and I am beyond impressed with the entire experience. From the moment I walked through the doors, I was greeted with genuine warmt [Dealership Name], and I am beyond impressed with the entire experience. From the moment I walked through the doors, I was greeted with genuine warmth. Ming went above and beyond to ensure I found the perfect vehicle to suit my needs and budget. More

Blown away at the level of detail and customer service at Porsche Plano. Had a flat tire, brought the car in, they found a technician to stop what they were doing to do the repair and sent me video updates d Porsche Plano. Had a flat tire, brought the car in, they found a technician to stop what they were doing to do the repair and sent me video updates during the 1 hour process. No less than 3 employees visited with me in the waiting room to give me "in person" updates as well. I didn't even have this kind of caring from the medical staff when my kid was born! More

I love my service advisor, Tim Shaffer! They treat you like you are their only customer. They treat you like you are their only customer. More

Excellent service. Friendly staff. Facility was clean and I enjoyed my wait while my car was being serviced. Friendly staff. Facility was clean and I enjoyed my wait while my car was being serviced. More