Porsche Plano - Service Center

This would be better served over the phone because you would be able to hear my enthusiasm by how much I like my team. I race my Porsche so have my car in the shop 2x+ a month for service and upgrades. would be able to hear my enthusiasm by how much I like my team. I race my Porsche so have my car in the shop 2x+ a month for service and upgrades. Jeromy is the perfect conduit to the service team. He's organized, polite and responsive. I NEVER have to repeat myself nor wonder if everything got done. He confirms everything I request and keeps me up-to-date every step of the way. Class Act. Now regarding John. I'm convinced there's not a better Porsche mechanic who knows and appreciates what a true racing enthusiast demands. I bought my Porsche from Park Place and John Gladwill's ability to communicate and educate has made me a Boardwalk Porsche fan. I maybe moving to NYC in 24 months and if I do, I'm going to solicit him to relocate there as well. :) Let me know if you have any follow-up questions to my comments. More

First visit to Boardwalk but definitely will not be my last! Amazing team starting with Jeromy. Completely knowledgeable. Best service experience I've ever had! last! Amazing team starting with Jeromy. Completely knowledgeable. Best service experience I've ever had! More

I VISTITED THIS DEALERSHIP THE OTHER DAY, FOR SOME REPAIRS ON MY CAYEENE, AND I WAS EXTREMELY AMAZED AT HOW COURTEOUS AND FREINDLY THE PEOPLE I DEALT WITH WERE AT THIS LOCATION. I HAVE BEEN TO OTHER D REPAIRS ON MY CAYEENE, AND I WAS EXTREMELY AMAZED AT HOW COURTEOUS AND FREINDLY THE PEOPLE I DEALT WITH WERE AT THIS LOCATION. I HAVE BEEN TO OTHER DEALERSHIPS, WHERE YOU’RE JUST ANOTHER CUSTOMER COMING IN FOR SERVICE. THIS BY FAR WAS THE BEST SERVICE I HAVE EVER RECEIVED. THE FIRST PERSON I DEALT WITH JOSH, HE WAS SO NICE AND FREINDLY THE MINUTE I GOT THERE. I THEN WAS ASSISTED BY ISAAC MADRID, AND HE WAS VERY COURTEOUS AND HE WENT OUT OF HIS WAY TO MAKE SURE MY QUESTIONS WERE ALL ANSWERD. USUALLY WHEN I TAKE MY CAR IN, I GET BRIEFED FROM A PAPER, BUT HE WENT OVER EVERYTHING WITH ME, THAT NEEDED TO BE DONE. ISAAC MADE ME FEEL I COULD TRUST HIM, AND I DIDN’T FEEL LIKE JUST ANOTHER CUSTOMER, I FELT LIKE I WAS PART OF A FAMILY, THE PORSHE FAMILY. I EXPLAINED TO HIM I WAS IN A RUSH AND NEEDED TO MAKE IT TO AN APPOINTMENT AND IF HE COULD KINDLY GET ME IN AND OUT AS FAST AS POSSIBLE. I WAS NOT THERE LONG; HE MADE SURE TO GET MY VECHICLE TAKEN CARE OF IN A VERY TIMELY MANNER. USUALLY I HAVE TO SIT AND WAIT FOR A FEW HOURS ON MY CAR AT OTHER DEALERSHIPS, BUT I WAS IN AND OUT. I TELL YOU, I WILL NEVER GO TO ANOTHER PLACE FOR SERVICE, THIS IS NOW THE PLACE I WILL GO EVERYTIME I NEED SERVICE AND I WILL REFER ALL MY FRIENDS AND FAMILY ABOUT THIS LOCATION. More

I've worked with Jeromy Boulet in the service department since 2006. Jeromy continues to go above and beyond. His well-rounded knowledge of the Porsche product line and customer-oriented approach is rarely since 2006. Jeromy continues to go above and beyond. His well-rounded knowledge of the Porsche product line and customer-oriented approach is rarely seen in today's volume environments. He inspires confidence and properly represents the Porsche brand. He always delivers. He is always engaged with the customer (even when he's juggling more than one priority). His price quotes are always correct. There are never any surprises. The service department at Boardwalk was a key factor in our decision to purchase a 2008 Cayenne S for my wife. More

Tim Shaffer and John Gladwill of the the Boardwalk Service Dept are first-rate. They always meet their commitments in terms of completing the work in a timely manner and the quality of that work is o Service Dept are first-rate. They always meet their commitments in terms of completing the work in a timely manner and the quality of that work is outstanding. I use my car both as a daily driver and regularly take it to the track for high speed driving. They make an extra effort to make sure the car is set-up for both uses and are always suggesting cost effective ways of meeting both goals. I trust them completely. More

I want to thank Matt Williams and Mark Laurenzi for the exceptional service that I received last weekend. On Saturday night, I apparently parked my Porsche loaner in a Tow Zone lot on Lower Greenville in exceptional service that I received last weekend. On Saturday night, I apparently parked my Porsche loaner in a Tow Zone lot on Lower Greenville in downtown Dallas while dining in a restaurant. Taking a Cab home was a hassle but worse was the headache of locating the vehicle in an East Dallas Tow Yard and being informed that I must have the dealer loaner contract, which was in the console, in order to start the process of retrieving the car. On top of that, the initial tow charge of $195 would increase by $75 every 12 hours from the time of tow. That meant $420 if I had to wait until Monday Morning to get a copy of the contract when the dealership opened! Fortunately I had Mark's cell number in my phone. He immediately put me in contact with Matt who was planning to go to the dealership the next morning. Matt was kind enough to take the extra time on a Sunday to fax me a copy of the contract and saved me hundreds of dollars. Thanks guys for making this experience a little more palatable! More

I kept hearing about the very knowledgeable and skilled service department at Boardwalk. Though I purchased my 2007 Cayman S from another reputable dealer in the area, they did not seem inclined to help m service department at Boardwalk. Though I purchased my 2007 Cayman S from another reputable dealer in the area, they did not seem inclined to help me with the Gen 1 Cayman oiling problems. On Cliff Blackshear's advice, I made arrangements to see John Gladwill. An excellent choice! John's extensive racing and technical knowledge led me to several valuable upgrades for my car. This just reinforces the PCA motto: It's not just the cars, it's the people! More

My 1999 Boxster had a broken transmission. I scheduled an appointment with John Gladwell in advance and he was able to clear his schedule so all the work could be done in one day. John repaired the trans an appointment with John Gladwell in advance and he was able to clear his schedule so all the work could be done in one day. John repaired the transmission and performed a four wheel alignment. Highly recommended. More