Porsche Plano - Service Center

Criminal ripoff I own a 1987 Porsche 930S, factory orange, 3000 miles. Because it is not driven much, the ethanol in gasoline ate through the rubber fuel-line. So, I I own a 1987 Porsche 930S, factory orange, 3000 miles. Because it is not driven much, the ethanol in gasoline ate through the rubber fuel-line. So, I trailered the car in to this so-called dealer. The so-called service mgr told me that it was a $15,000 repair. I asked why so much? ...he replied “it’s a classic” I had it put back on the trailer and sent it to Ft Worth Porsche. They did the repair for $2000, and I had to spend $700 on trailering fees. These pathetic people are criminals! More

Rip-off with a smile I have a 1987 930 S, factory orange, with only 3000+ miles, because it’s in storage, the ethanol eats through the fuel lines, this so-called dealershi I have a 1987 930 S, factory orange, with only 3000+ miles, because it’s in storage, the ethanol eats through the fuel lines, this so-called dealership quoted me $12,000 just for fuel lines, I asked the so-called service manager why he said “because it’s a classic” I then had it trailered to Ft Worth and had the work done for $2,000 More

Not what I was expecting from Porsche I purchased a 2017 Cayenne from this dealership last fall and had a good experience with the salesman - Josh. I must say that I went into my first P I purchased a 2017 Cayenne from this dealership last fall and had a good experience with the salesman - Josh. I must say that I went into my first Porshe purchase expecting to have a superb customer service experience, but from there it went downhill fast. First a rat got into the engine compartment and bit through a wire and it was giving me weird warning lights. When I took it in they said it would cost $1,800 to replace the harness as it was not covered by warranty. I asked them to send me a picture and quickly could see that it was just one wire, which I asked them to repair, not replace the whole harness. They would not do it, so I told them to do nothing and took it home and fixed it myself in less than 10 minutes for nothing. The wire that was chewed in two had been stuffed far back up into the bundle of 50 or so wires, so it was hidden from view, which I did not appreciate. I complained to the service dept, the customer service dept, and ultimately wrote a letter to the Manager of the dealership explaining my frustrations and offering to come meet and discuss it. Never heard a word from him. Next, I had a glancing collision with the corner of a curb near George Bush which blew out 2 tires. Thank God I bought the $1,800 tire protection package. Oooopps! Does not cover hitting a curb. So I complained and requested to cancel the policy and get a refund. They agreed, but now 8 weeks later, I don't have the refund and Suzanne, the woman who sold me the policy (from Auto Nation) has not responded to my last e-mail, sent a month ago. I am due for my 20K service and checked to see what is included and what it costs. Not much and $1,100. I checked with Kwik Kar and they will do the same things including changing all the filters (air and a/c) and flush the brake system for $350. Hmmmm - what to do? More

The worst Worst service dept. do not return calls, do not return emails. Think twice before using this dealer. Park Place is a better choice to have service don Worst service dept. do not return calls, do not return emails. Think twice before using this dealer. Park Place is a better choice to have service done. You will be treated better. More

I went on my first Owners Rally with Porsche of Plano and was very impressed!! When we got to the dealership they had breakfast set up, went over the rules and we were given directions for the ride. The ri was very impressed!! When we got to the dealership they had breakfast set up, went over the rules and we were given directions for the ride. The ride was beautiful and went at the perfect pace. We ended at a beautiful restaurant that over looked a lake with a great lunch. It was so nice to get together with other Porsche owners and walk away with new friends. A few days later I received a email with several pictures of us on the ride. What a treat!! I want to thank Tim Shaffer, David Loder and Nicole Clarke for EVERYTHING they did to set up the perfect day!!! Looking forward to the next one! More

We visited on two ocasions for advice from Kevin, the tech writer, in the service department and to participate in the Spring Owners Rally. Everyone we delt with was a delight. They were welcoming, frie tech writer, in the service department and to participate in the Spring Owners Rally. Everyone we delt with was a delight. They were welcoming, friendly and helpful when help was needed. An overall wonderful experience, we will return to the delearship. Thank you, Douglas Koeppen More