Porsche Plano

It was great from the time we arrived until we left. Our salesman (Basel) and the finance lady (Trang) were exceptional. Our salesman (Basel) and the finance lady (Trang) were exceptional. More

Excellent customer service from everyone I encountered at Porsche Plano. Service was well done and car was taken care of! Porsche Plano. Service was well done and car was taken care of! More

I brought my car in on Monday to have the dashboard replaced. Service advisor name Scotty Bryce (Ruairidh Bryce) assured me that the car would be ready by Wednesday, or no later than Friday. On Friday replaced. Service advisor name Scotty Bryce (Ruairidh Bryce) assured me that the car would be ready by Wednesday, or no later than Friday. On Friday at approximately 5:47 PM, I called the dealership to check on the status of my vehicle. The service representative explicitly confirmed that my car was ready for pickup. I then drove approximately 15 miles to the dealership, only to discover upon arrival that my vehicle had not been worked on at all for the entire week. I was informed by the receptionist that Scotty had confused my vehicle with another customer who has the same name, resulting in my car being completely untouched. To make matters worse, I was then approached by another service advisor, Jeffrey, whose attitude was arrogant, dismissive, and unprofessional. He attempted to justify the situation by claiming that replacing the dashboard would take an excessive amount of time—an explanation that directly contradicted what I had just been told by the receptionist, who clearly stated that the issue was a name mix-up, not repair complexity. Due to the dishonesty, lack of accountability, wasted time, and extremely poor customer service, I made the decision to take my car back without any repair performed. Jefferey seriously needs to be re-educated for the basic customer service. This experience was horrendous and falls far below the standards expected from a Porsche dealership. I wasted an entire week, made unnecessary trips, and was met with misinformation and poor treatment rather than transparency or an apology. More

I brought our 2018 Porsche Macan S in for a battery replacement. I was able to wait at the dealership for the maintenance to be done. Tim Shaffer, our maintenance supervisor, was the one supervising replacement. I was able to wait at the dealership for the maintenance to be done. Tim Shaffer, our maintenance supervisor, was the one supervising the job. He did an excellent job, as he always does. The maintenance was completed in a timely manner and I was appreciative of his attention to our car. More

I had an exceptional experience with Porsche and my salesperson, Mark. Mark was extremely knowledgeable and very helpful, yet never being too pushy about trying to make a sale. He made me feel very com salesperson, Mark. Mark was extremely knowledgeable and very helpful, yet never being too pushy about trying to make a sale. He made me feel very comfortable and was very nice. I would definitely use him again as well as tell my friends to do so as well. More

The service advisor was great and got a loaner car for me when normally it takes months to schedule an appointment with a vehicle. This dealership diagnosed a rattle on the dash where others service centers when normally it takes months to schedule an appointment with a vehicle. This dealership diagnosed a rattle on the dash where others service centers could not replicate it. Great job! More

My service performed on my Macan was good; however, I had a question for the service department 2 days later and never received a call back even after leaving two messages. We called again 3 days later only a question for the service department 2 days later and never received a call back even after leaving two messages. We called again 3 days later only to have to leave another message. Vehicle was brought in for yearly service. The car is due for the yearly emission check to receive a new sticker. My only question is “does this yearly check perform an emission test and if so, how can I get proof so that I can get a new sticker.” More

I have been looking at Cayman GT-4s for a number of years. I made contact with Porsche Plano and met with Mark Laurenzi in sales. He was very knowledgeable and helpful. He also treated me with respec years. I made contact with Porsche Plano and met with Mark Laurenzi in sales. He was very knowledgeable and helpful. He also treated me with respect unlike other Porsche dealerships I have delt with in the Metroplex. Matthew in finance was also outstanding taking his time with me to explain all my questions. I had a very positive experience and would recommend Porsche of Plano to anyone considering buying a new or preowned Porsche. More

Quick and efficient service. The staff was very helpful and caring. The service center is well-equipped with excellent tools. The staff was very helpful and caring. The service center is well-equipped with excellent tools. More

Our salesman Mohammed was very helpful and the Dealership was very nice and helpful also the finance manager was extremely helpful was very nice and helpful also the finance manager was extremely helpful More