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Joe Rizza Porsche - Service Center

Orland Park, IL

4.7
730 Reviews

730 Reviews of Joe Rizza Porsche - Service Center

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April 09, 2021

On the positive side; John a 'good people' person, courteous, and knowledgeable. Tune up very detailed, well covered. On the negative side. Very disappointed/upset. 2sd time $1000.00 spent, no car wa More

by wmcurran1937
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Kitzmiller
May 27, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

April 08, 2021

Needed my first service since COVID began and was able to quickly schedule an appointment with the Porsche team members. They were friendly. informative and very accommodating More

by M.PORTER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
Apr 12, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

April 08, 2021

Seemed rushed and not in a great mood. I was just in for the software upgrade for the taycan. But his interaction was just abrupt and not very welcoming. When I picked up car, no one took time to explain More

by Mike K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Kitzmiller
May 27, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

April 07, 2021

Outstanding service - technician came out and spoke to me personally and did an outstanding job going over the things he did and recommended in the future. Great waiting area and very friendly people. I wi More

by Covelli3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
Apr 12, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

April 06, 2021

Alway professional and customer focused. The service team takes the time to discuss both repairs and scheduled maintenance issues in a manner the average person can understand. I would recommend bringing y More

by JNICKEL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
Apr 09, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

April 06, 2021

John in service was very informative and took good care of me! I was so impressed and truly valued the attention to detail. Many Thanks! More

by kelly.hawkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
Apr 09, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for taking the time to write this review. We are pleased to hear that was able to provide an efficient and overall positive experience. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

April 03, 2021

Very good service. Summer tire and wheel set installed and winter tires and wheels stored for the season. It was easy to schedule the service appointment. John Kitzmiller did a fantastic job overall. More

by NickV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
Apr 07, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

April 03, 2021

Very good service, they went over and above to accommodate me the same day I called. Thank you and I will definitely recommend your dealership More

by RINGSNTHINGS2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
Apr 07, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

April 01, 2021

This dealership is so clean... they have awesome workers. So friendly. I’ll be back in a few months to purchase me a new car. Keep up the good work. More

by DPOWELL134
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
Apr 06, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thanks for your perfect review, ! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 31, 2021

Very helpful and attentive staff. They understand the meaning of customer service. The dealership is clean and social distance was upheld. I will use them again. More

by Mtb003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Czarnecki,Mark, John Kitzmiller
May 27, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

I appreciate you letting others know about your recent experience. It is our goal for everyone to be in a comfortable and safe environment during these uncertain times. If there is anything else we can do for you, feel free to reach out! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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