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Joe Rizza Porsche - Service Center

Orland Park, IL

4.7
730 Reviews

730 Reviews of Joe Rizza Porsche - Service Center

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May 18, 2021

The driver who came and got my car and left a loaner was fantastic! Also, with the digital payment and car pickup, it could not have been easier. Tim was informative and contacted me when needed and also an More

by drnatt157
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Thornton, Nard?
May 18, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you so much for your review! We are so glad that Tim had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Porsche Orland Park, A Joe Rizza Dealership. Please don't hesitate to reach out if you need anything else!

May 18, 2021

Plus:I like service and loaner, kindness of people at Plus: I like service and loaner, kindness of people at Rizza. I like the delivery of the car I like the payment system very convenient. Room for More

by Jmdremedios
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
May 18, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for the feedback for our service department! We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind leaving us your contact information so that we can speak directly, we’d love to address your concerns. Please don't hesitate to let us know if we can be of further assistance!

May 18, 2021 -

Jmdremedios responded

I put good points and points for improvement on my comments if you want to discuss more specifics you can call me

May 17, 2021

The Orland Park team is very courteous and knowledgeable. I would recommend anyone to come here for their porsche needs. They were very respectful of my time. More

by KPASSA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Domark
May 17, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Porsche Orland Park, A Joe Rizza Dealership.

May 11, 2021

Getting too expensive!! Friendly and courteous service department but costly to get work done here. I have been going here ever since I bought my PORSCHE but the costs are going up too much. More

by SR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
May 11, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Hello, Thank you for taking the time to submit a review. It's great to hear you find our service team to be friendly and courteous. We take pride in the quality of work that we complete and it is regrettable that the cost of your repairs has been more than you anticipated. If you would like to further discuss your concerns, feel free to contact us at your convenience.

May 10, 2021

John and Chris were exceptional!! They were persistent in working through a warranty issue and denial and ultimately getting the repairs approved under warranty. They were helpful and informative through the More

by ROBIN33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Swist, John Kitzmiller
May 10, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you so much for your review, Robin. We're happy to hear that John and Chris were so helpful to you, and we look forward to serving you again!

May 10, 2021

The service was awesome.. but the car wash could have been better! Thanks again for getting us in and out ... take your time next time .. thank u ! More

by CANDYPIE216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Kitzmiller
May 10, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

We are happy to hear that you had an overall positive experience! We do apologize if we fell short on the car wash. We sincerely value your business and hope you will give us the opportunity to do better next time!

May 04, 2021

Very courteous and friendly. Could pay more attention to the details (such as cleaning the wheels before they go into storage as they committed to do). More

by SR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
May 07, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thanks for the great rating. We're pleased that everything went well for you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

May 03, 2021

Chris is very good, need more service advicers like him, usually go motor works of Barrington , since I had such a great experience with Chris, I will be back. More

by Douglas
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris service service dept
May 06, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Douglas, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Chris does for Porsche Orland Park: A Joe Rizza Dealership and our customers. Hope to see you again soon! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

May 03, 2021

Awesome service!! Very attentive and always willing to go above and beyond. They have always made me feel valued and have always been very timely with responses. More

by ALEKDGARCIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Belcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Kitzmiller, Brett Domark, Mike McElree
May 06, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

We appreciate your input, Alek. We're glad to hear that you are consistently impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

April 29, 2021

Very customer friendly service. Efficient and point of fact service. 👌the service manager explained what was to be done. Also scaned the car for future service. More

by jmsfftr47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
May 04, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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