Back

Joe Rizza Porsche - Service Center

Orland Park, IL

4.7
729 Reviews

729 Reviews of Joe Rizza Porsche - Service Center

Sort by
August 26, 2021

Terrible customer service. There service advisor Tim needs to be retrained on customer service. The work has to be terrible if I’m back within one month for the same problem. For the extremely high pric More

by Troysouthall1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim, John Kitzmiller
Sep 13, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Sep 17, 2021 -

Troysouthall1980 responded

Yes, I’ve given my contact info already

August 25, 2021

Have caused damage to my automobile when brought in for routine service Clock .windshield fluid system not acceptable for Porsche service. Not had this befor More

by Tsahaskkay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Kitzmiller
Sep 11, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you

August 24, 2021

Tony Rizza and his team of highly skilled employees are fantastic! Highly recommend. Service is second to none! 2 vehicles bought and serviced there! Great . More

by Corey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
Aug 24, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for sharing this wonderful feedback for our service team here at Porsche Orland Park, A Joe Rizza Dealership. We appreciate your business and hope to see you again soon!

August 23, 2021

The service team was fantastic and very attentive. My vehicle was diagnosed quickly, the parts to repair it were ordered and I was back in there for the repair. Great experience. More

by RUSSELL.BLANCHARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim in service was great, John Kitzmiller
Aug 23, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Russell, Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Porsche Orland Park, A Joe Rizza Dealership.

August 22, 2021

Great friendly service. Above and beyond. They always provide for a good service experience time and time again. Several of my friends also use this service department More

by Stang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
Aug 23, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback. We appreciate your business.

August 20, 2021

Mark is an excellent 911 tech. If you are having issues with your car he’s the guy to figure it out. I suffered with a intermittent misfire for years. Turned out to be mechanical and Mark figured it out More

by Mistakehead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
Aug 23, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Mark delivered such a great experience. We appreciate your business and hope to see you again soon.

August 19, 2021

It was great working with the Service Department at the Orland Park Dealership. Tim was very helpful and lasted pertinent questions regarding my vehicle and how I used it. More

by SAHHARVEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Thornton, John Kitzmiller
Aug 19, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

It's great to hear that Tim and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Porsche Orland Park, A Joe Rizza Dealership!

August 18, 2021

Service advisor Tim lacks communication with me. He never tells me what’s going on with my car and expects me to know what’s going on. I have to call him multiple times to try and figure out what’s going on. More

by Troysouthall1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim, John Kitzmiller
Sep 04, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

August 18, 2021

They were wonderful with quick service and I loved the special touch of a bottle of water and cookie. Everyone was efficient and friendly. Great job to all! More

by LYNN22765
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Thornton , John Kitzmiller
Aug 18, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 16, 2021

The entire staff has been amazing and felt no pressure from anyone including finance. Have another service call this week for extra installed on car More

by JSENESE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohamed Aboutabl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Chojnowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Kitzmiller, Mike McElree
Aug 16, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

We appreciate your business and our team looks forward to serving you again soon!

...
29
...