Porsche North Scottsdale

Waited 30 days for my appointment. I explained the work and part that was needed when I made the appointment. Came with the part needed on time for the service appointment and was tol I explained the work and part that was needed when I made the appointment. Came with the part needed on time for the service appointment and was told I can’t bring my own genuine Porsche part. After explaining I was not told I could not bring my own part, they finally took my car in for service. After an entire day as I waited for the call to come and get my repaired car they sent me a video of all the work they wanted to do over and above the reasonI brought it in for service that totaled over $7500 more than my initial service appointment quote. When I declined the additional service work they refused to work on my car. Wasted my time after waiting a month waiting for the appointment. They mark the parts prices up over Porsche retail in some cases double depending on the part and the labor rate is like hiring an attorney. More

I have been trying to get a 992 Turbo S allocation for YEARS. Yes, years. For years I've been on the "wait list". For years I've been waiting patiently to get to submit my order. I've always been told YEARS. Yes, years. For years I've been on the "wait list". For years I've been waiting patiently to get to submit my order. I've always been told I'm about a "year" out, regardless of whom I talked to. I called roughly every 3 months to see where I was at on the list, and unsurprisingly it never changed. Then, finally I was told the truth. "Steve you will never get an allocation because we have customers who order 20 cars a year from us, and they will always get it first." Oh I'm so sorry I'm not on your "cool customer list". I wish you guys would just be honest, that you're just a dealer with a serious case of nepotism and unwarranted self importance. It would of saved me a lot of time, but then again I read the rest of the reviews here and it all clicked for me. Just like all the rest of the penske dealers in this little strip, steer clear. More

Poor sales experience- unprofessional and deceitful, lots of undisclosed "policies" and ultimately have no problem wasting your time. Called on a new $220K Porsche over the weekend to get info. Thought i of undisclosed "policies" and ultimately have no problem wasting your time. Called on a new $220K Porsche over the weekend to get info. Thought it would be super easy. Sent me the cars available and pricing. I'll take this one. Gave them info on my trade-in. I didn't hear anything back. Weekend passed, then Monday, then Tuesday I finally called them back. "lemme talk to my manager" Huh? These days I'm able to get a price online pretty much within a hour. Finally at 8p on Tuesday night, I get a lowball offer. Carfax trade in value of $88K; they offered $60K. $28K/ 32% difference. Wow-- I waited 3 days for that? Took the car to Carmax, who offered to buy or trade in for 80K. Swung by Porsche North Scottsdale to see if we could work it out. "We don't like that model of car, do you have anything else you could trade?" uh, no. I asked, "well can't you just trade it and then sell it to Carfax or someone else"? Long BS ensued about Penske "policies" prohibiting wholesaling. Ok I give up, I'll just sell it local, and then buy this car. "Nope-- we have a policy that we can only sell you this car with a trade in". What a colossal waste of time. Just be upfront about all your BS and pricing and policies. It's so unfortunate because as much as I love Porsche cars, dealers like this really make me question why you'd want to settle-- certainly on a luxury brand-- for really poor service and business practices. And ultimately sour me on the brand. And reading the other comments about not being able to get service appointments or loaner cars...maybe I dodged a bullet. If it's this hard to give some $220K, I can only imagine what the after sales support and service must be like. More

I just stopped by this afternoon and the GM was beyond gracious. These vehicles are awe inspiring and are matched by the caliber people that work there. gracious. These vehicles are awe inspiring and are matched by the caliber people that work there. More

David Zoloto is Dishonest arrogant narcissistic miserable human. You are selling cars for a living. Don’t treat people like they are beneath you. Look at What you do. Horrible experience. The worst general m human. You are selling cars for a living. Don’t treat people like they are beneath you. Look at What you do. Horrible experience. The worst general manager. Penske owners of this dealership needs to know what type discriminatory elitist manager they have. Abs it shows. Never buy or visit this dealership. They are horrible to work with all from the top DAVID ZOLOTO. More

From the minute we meet Mike until the end when we drove off the lot with our 2017 Mercedes SL450 it could not have been a better experience. Mike was great to work with and went out of his way to get us i off the lot with our 2017 Mercedes SL450 it could not have been a better experience. Mike was great to work with and went out of his way to get us in the right vehicle. His no pressure approach was greatly appreciated. Our time with Mike and his supporting staff was very easy and timely. My wife and I will return when we are in the market for another vehicle. More

They crashed my car during one of the many times it has been in for service and refuse to properly repair it. It has been a terrible experience. Would have rated a ZERO or even MINUS but this was the lowes been in for service and refuse to properly repair it. It has been a terrible experience. Would have rated a ZERO or even MINUS but this was the lowest it would allow. More

If you purchase a preowned vehicle, make sure this dealer knows the whereabouts of the car's title. I purchased a Mercedes-Benz from them in June, 2021 and till this day have not received my registration. It knows the whereabouts of the car's title. I purchased a Mercedes-Benz from them in June, 2021 and till this day have not received my registration. It's been over 2 months. No one responds to calls, emails or voicemails either: (Dave Zoloto, Mark Siffert & Robert Staup). This attitude is very similar to a 3rd party random dealer in a neighborhood. I've reported this to the DOT to hopefully have my case investigated. More

Dishonest. Deceitful. Unprofessional. Untrustworthy. That's my opinion of Porsche North Scottsdale. So if those four are not your preferred traits in the dealership you want to purchas Untrustworthy. That's my opinion of Porsche North Scottsdale. So if those four are not your preferred traits in the dealership you want to purchase your expensive new car from, you can stop reading this review now and find another dealership. They gladly took a $5K deposit from me for a car they were expecting to receive in their inventory within 3 weeks, sent me repeated emails confirming the car was "secured" to me in their system, that I was the only one with a deposit, and that "to avoid taking more than one deposit on the same car, salespeople are not allowed to commit a car to a customer, only management can, and management has this car committed to you. Do not worry, no one else can take it now." Throughout this time, I kept asking my SA for a sales invoice in my name, showing the deposit, model, VIN, etc. He wouldn't send it or acknowledge my ask. I did so twice in email and at least as many times over the phone. Throughout this time, he kept congratulating me both in email and over the phone on securing the "highly in-demand color combo" and saying that many customers keep calling to ask for my car but all are told it is sold (to me). He would end every email with a congratulatory note on securing the car. Then he went silent. He would write he needs to call me about something but then not actually call. After waiting for 2 days, I sent him a firmly-worded email on why I have not seen a sales invoice yet despite multiple requests. He finally called me the next day (ONE day before the car was to hit port) and said the car had been sold to someone else. I finally lost my cool with him and was livid. He said another SA and manager were involved in the sale, it wasn't his fault, and all he could do was offer a $500 add'l discount on a similarly-spec'd car they will get in 3 months. I asked whether that was so they could keep my $5K interest free and call me a few days before that one came to tell me they sold that too? It sounded like a badly thought-out joke to me. I called their sales manager Dave the next day. He was apologetic but told me a completely different reason for the sale, saying it was a special order by a customer "3 months ago" and never should've been committed to me to begin with. I told him I am not naive. I know how certain Porsche dealers operate; taking multiple deposits on one car, using the money interest-free for as long as they can, and then selling the car to someone else for any multitude of reasons, knowing all they'll need to do is refund the other buyers. He then said "what else could we do anyway besides apologize?". I told him there were a few things they could've done differently besides of course not selling a car multiple times: 1. He could've been honest and not have me hear two different stories from him and the SA. That smacks of dishonesty. 2. If this indeed was an honest mistake, they could've been timely in letting me know so I could review my options. I lost 4 similar cars to other buyers after this dealership committed the car to me. The SA avoiding a call meant he knew he needed to tell me about this but was avoiding the conversation. 3. I would've truly admired a note that said, "We royally screwed up and we cannot change that. But know that we have already refunded your $5K deposit without you asking because after using your money for free, we wouldn't ask for another deposit from you anyway should you choose to still do business with us. Plus, we have researched Porsche database and found all the cars that are close to the one you wanted, including those that are on dealer lots, at port, on a ship, or in production. We then called the dealers and found these ___ cars that are not pre-sold. We may or may not get the dealers to trade with us, but they will gladly sell them to you." Instead, they took the laziest, least-caring route they could and simply offered their own incoming car that is THREE months away. Not a way to earn anyone's business. How you proceed from here as a potential customer is up to you. More

I bought my dream car here two years ago and have had it serviced there as recommended. This was. HUGE purchase for me and something I planned for for years. I had a great experience both buying the car a serviced there as recommended. This was. HUGE purchase for me and something I planned for for years. I had a great experience both buying the car and getting it serviced as needed. Service departments at other car dealerships could learn a thing or two about customer service from this group! More