Porsche North Houston - Service Center

Our service advisor at Porsche North Houston is Lani Roy, and we received the highest level of customer service from her at our most recent Cayenne service appointment. What really stands out is the effort and we received the highest level of customer service from her at our most recent Cayenne service appointment. What really stands out is the effort she put forth to make sure our experience was an efficient, effortless, and exceptionally positive one. From the beginning, Lani went out of her way to exceed our expectations. As we are actively thinking of getting a new Taycan for our next Porsche purchase, Lani was able to get us a Taycan loaner to help us make a better informed decision. Throughout the entire service process, Lani was in close contact and kept us up to date on the progress of our vehicle inspection and repairs. When we found out that our relatively new Cayenne would need a new battery after only being driven 5300 miles in the last 2 years, she took a great deal of time to explain why this happened and why we would need a trickle charger to prevent this from happening in the future. Lani even comped the cost of the trickle charger, since we explained that we were not well informed about the potential consequences of not driving our Cayenne regularly, despite inquiring specially about this at the time of purchase. We really appreciated this generous gesture from Lani. It certainly went a long way in restoring our trust in the dealership. Once we came back to pick up our Cayenne, Lani spent a great deal of time showing us how to properly use the trickle charger. We never felt rushed, despite the late hour extending into the early evening. Her honesty, integrity, and genuine commitment to service really elevated the customer experience for us, and it has been a pleasure working with Lani. Our only disappointment is that she will no longer be providing service at the Porsche North Houston location, having recently transferred to Sugar Land. More

Very professional service experience including scheduling, coordination, communication, and availability of loaner vehicle. Chris always does a great job. scheduling, coordination, communication, and availability of loaner vehicle. Chris always does a great job. More

Federico Was incredible. Very patient and showed us all the models and features we wanted to see. We ended up driving home with exactly what we wanted. Very patient and showed us all the models and features we wanted to see. We ended up driving home with exactly what we wanted. More

Speedy service customer friendly Love the atmosphere. Very responsive to the needs of customers. Love it Very responsive to the needs of customers. Love it More

My new service advisor Kaylee provided a great customer service! Very professional and kept me informed on the status of my car service! Very professional and kept me informed on the status of my car More

Josh was very helpful. He had a car ready for us to use when we dropped our car at the dealership. Our car was serviced quickly. He had a car ready for us to use when we dropped our car at the dealership. Our car was serviced quickly. More

I want to commend the team for their exceptional service. They were not only quick and efficient but also maintained clear communication throughout, ensuring I got the best possible deal. Their outstanding p They were not only quick and efficient but also maintained clear communication throughout, ensuring I got the best possible deal. Their outstanding performance made my experience highly satisfying More

Porsche North Houston goes above and beyond to ensure their customers are taken care of. their customers are taken care of. More

Awesome service as always. The issues on my Cayenne were addressed and resolved quickly. Thanks again Chris! The issues on my Cayenne were addressed and resolved quickly. Thanks again Chris! More

Haider Jaffar handled getting my car windows repaired. He was absolutely professional and compassionate in handling my case. He kept me informed every step of the way. My car was restored to mint conditio He was absolutely professional and compassionate in handling my case. He kept me informed every step of the way. My car was restored to mint condition. I recommend Porsche North Houston especially the service department (who got me an appointment the same day) and Haider Jaffar without reservation! Ten plus stars for customer service and workmanship! More