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Porsche North Houston - Service Center

Houston, TX

4.9
1,631 Reviews
Call Service Center (855) 869-4156

1,631 Reviews of Porsche North Houston - Service Center

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April 10, 2023

Service support has been amazing! Willie Gilder is the best. Appointments are always on time and per my expectations. More

by Ashleyidadell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Gilder
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Apr 28, 2023 -

Porsche North Houston responded

Thank you Ashley for your wonderful feedback on Porsche North Houston! We are so happy to hear that our service support was amazing and that Willie Gilder provided you with the highest level of customer service. We strive to provide an exceptional experience and we appreciate that you took the time to recognize this. At Porsche North Houston, we value our customer relationships and are committed to being dependable through making appointments on time, as well as meeting and surpassing expectations. We look forward to working with you again in the future.

April 06, 2023

Excellent service and great communication throughout the service/repair process. Clean waiting area and snacks as well More

by k_dicharry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Gosling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haider Jaffar, Mike Yale, Michael Molina, Willie Gilder, Mario Ortiz
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Apr 28, 2023 -

Porsche North Houston responded

Thank you for your kind words! We appreciate you taking the time to share your experience at Porsche North Houston. It is wonderful to hear that the service and communication during your visit with us was excellent, and that you found our waiting area clean and enjoyable with snacks! We strive to provide an exceptional customer service experience and we’re delighted we achieved this during your visit. We look forward to serving you again in the future!

March 28, 2023

Amazing customer service - great clear communication, perfect mechanical work, fair and transparent pricing. Attention to detail on every timed service, very proactive. More

by baronvoncrisp
Recommend Dealer
Yes
Employees Worked With
Lani Roy
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Apr 10, 2023 -

Porsche North Houston responded

Dear Baron, Thank you so much for the great review of Porsche North Houston. It's wonderful to hear that you had such a positive experience with our customer service, communication, and mechanical work. We strive to make sure our clientele have clarity in all aspects of their business dealings with us and it's gratifying to hear that it was successful! We are proud to be accountable and transparent in all pricing matters. We take great pride in making sure our maintenance services are always done with precision and attentiveness. Thank you for your appreciation of our dedication to detail on all timed services - we work hard to exceed expectations! We hope you will visit us again soon. Regards, Porsche North Houston

March 21, 2023

All wonderful, but one window wiper not taken care of. Not spraying at all.h More

by injakorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lani was nice
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Apr 28, 2023 -

Porsche North Houston responded

Thank you so much for your review. We are delighted to hear that overall, you had a wonderful experience! We apologize that we were unable to take care of the window wiper during your visit – we do want to take care of anything you might need as quickly and efficiently as possible. If there is anything else we can do for your next visit, please let us know. Thanks again for taking the time to share about your experience with Porsche North Houston. We hope to serve you again soon!

March 16, 2023

Extremely beautiful and clean. All kinds of snacks to enjoy and a very comfortable waiting room. More

by Pamelapage8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2023 -

Porsche North Houston responded

Thank you for visiting Porsche North Houston, Pamela! We're thrilled to hear that you felt our facility was beautiful and clean. Our team works hard to ensure every guest experiences a two-part experience that is pleasing to their eyes and comfortable. We are so glad that you were able to take advantage of the snacks we have available and enjoy your time in our waiting room. We hope you chose Porsche North Houston when it comes time for your upgrade, repair, or maintenance needs again. Please don’t hesitate to contact us if there is anything else we can do for you!

March 09, 2023

Willie Gilder is fantastic. He is courageous and kind and does a great job of keeping you informed of your car’s progress. More

by Dklimmek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Gilder
Report | Print
Apr 28, 2023 -

Porsche North Houston responded

Thank you for your kind words about our team at Porsche North Houston! We are so glad that Willie Gilder made your experience with us a positive one. We pride ourselves on providing exceptional customer service and transparent communication in every repair or maintenance appointment, and it's wonderful to hear that we were successful with you. Thank you for your five-star rating and beyond kind review--we truly appreciate it. Please don't hesitate to contact us if there is anything else we can do.

March 08, 2023

Great customer service, communicates fully, goes above and beyond to assist you, and always a follow up More

by tee.archie
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Gilder
Report | Print
Apr 28, 2023 -

Porsche North Houston responded

Thank you for your review! We are thrilled to hear that our customer service met and exceeded your expectations. It is a priority for us to keep clear, open lines of communication between ourselves and our customers in order to ensure their needs are heard and taken care of. We appreciate your kind words about our staff's dedication to providing outstanding service and will be sure to pass along your compliments. We're looking forward to continuing to serve you with great customer service in the future.

February 28, 2023

Great service advisor Great service Easy schedule and a loaner is provided. This service department should be the benchmark for all Porsche dealerships More

by Porschedriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Gilder
Report | Print
Feb 28, 2023 -

Porsche North Houston responded

Thank you for choosing Porsche North Houston. We're happy to hear that you had a great experience with our service advisor and that your car was serviced quickly. We're also glad to hear that you found our dealership easy to work with and that we provided you with a loaner car. Thank you for your kind words and we hope to see you again soon!

February 17, 2023

Great customer service by Jon Gosling. Car was in for a factory recall and Jon said the work could be completed in 2 hours, so I chose to wait for the service. I enjoyed the Starbucks cof More

by JMD930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Gosling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2023 -

Porsche North Houston responded

Thank you for choosing Porsche North Houston! We're so happy to hear that Jon Gosling provided great customer service and that you enjoyed your time here. It sounds like you got a lot done in a short amount of time! Thank you for letting us know the car was ready early and that it needed a wash - we're glad we could take care of both for you. We hope to see you again soon!

February 14, 2023

Mr. William Gilder gave as always a TRULY EXCEPTIONAL SERVICE! Highly recommended. Always available for help. More

by guillermopous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Gilder
Report | Print
Feb 22, 2023 -

Porsche North Houston responded

Thank you for your kind words about Mr. William Gilder, Guiller. We are very proud to have him as part of our team and I'm sure he will be happy to know that his exceptional service was appreciated. We hope you'll visit us again in the future and if there is anything we can do to make your experience even better, please don't hesitate to let us know.

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