Porsche Newport Beach - Service Center

First rate service from the moment I arrived with our MacanS for my scheduled appointment. MacanS for my scheduled appointment. More

Jason did a great job of getting to the root of my cars problem-Thx! problem-Thx! More

Makes good effort. Try to keep you informed when car will be ready . Appreciate it. Try to keep you informed when car will be ready . Appreciate it. More

Evan was excellent. Professional, courteous and informative. Customer Service 5 Star Plus from everyone I encountered. Professional, courteous and informative. Customer Service 5 Star Plus from everyone I encountered. More

BMW Irvine does very good video walk through of the car's undercarriage, engine bay and the technician walks me over what he did or saw. The video is sent to my phone and is very easy for me to review. I wou undercarriage, engine bay and the technician walks me over what he did or saw. The video is sent to my phone and is very easy for me to review. I would love to see that from Porsche Newport Beach. My service advisor Jason is really good. More

Evan and Rich were a perfect tag team to help resolve an urgent issue for me. They allowed same day service and resolved my issue with the same white glove service this dealership is known for. Thanks tea urgent issue for me. They allowed same day service and resolved my issue with the same white glove service this dealership is known for. Thanks team Porsche! ❤️🏁❤️ More

Super efficient and organized. Service appointment with advisor was right on time and keep informed of status along the way. Service appointment with advisor was right on time and keep informed of status along the way. More

Just had my 2020 Cayenne serviced which was quite expensive and fine but when i responded that my extra key fab still was not working, neither my service adviser after repeated inquires directly and expensive and fine but when i responded that my extra key fab still was not working, neither my service adviser after repeated inquires directly and through their on line CS, still had not yet called back or followed up with me. More

Very polite professional people . BUT outrageous pricing on simple service items, inability and/or unwillingness to undertake a simple repair and said only solution is complete replac BUT outrageous pricing on simple service items, inability and/or unwillingness to undertake a simple repair and said only solution is complete replacement with a very overpriced part. I ended up doing the repair myself for a total of $150 as opposed to the dealer soloution of over $4000 on a part they even said was not improved and will probably fail again anyway. Also damaged my car while there. Did take full responsibility and said will fix it but will entail my car being out of use for days and not sure if I will even get a loaner vehicle to use. Said still to be confirmed with management and to date they have not reached out to me zero follow up and made no commitment. Will NOT use them again as I can no longer justify the crazy pricing they have and on top of this damaged my car while it was there. More

The service department as well as the sales department is exceptional. Jason is my service specialist and he has always taken care of my car with a quick turn around and has kept me abreast of any delay if exceptional. Jason is my service specialist and he has always taken care of my car with a quick turn around and has kept me abreast of any delay if a part was needed coming from Germany. The sales staff is gracious and trustworthy and Apollo and Giovanni greet us like old friends when we come in. Tim Tauber the GM recognizes us with a smile and a warm greeting as well. They're the only dealership we would buy our Porsches from. Surelle Kessler & Mark Davis More