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Porsche Marin
Mill Valley, CA
511 Reviews
About Porsche Marin
Porsche Marin is the only Porsche Exclusive Manufaktur in Northern California. Porsche Marin prioritizes continuous improvement, honors the heritage of the Porsche brand and passionately enlightens and activates customer ownership. Our focus always emphasizes a consciousness for uniqueness and authenticity. Our facility is timelessly modern and offers a boutique experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 511 reviews
March 02, 2016
Horrible Experience I searched for a new Cayenne S Hybrid online and found one at Sonnen Porsche. I called about it and was told that it was a dealer demo with 250 miles I searched for a new Cayenne S Hybrid online and found one at Sonnen Porsche. I called about it and was told that it was a dealer demo with 250 miles on it. I asked if the car was free of blemishes and was assured that it was in fact in "new" condition. Because I live in Southern Calif. I had to fly up to the Bay area and I wanted to make sure it wasn't going to be a wasted trip. I received the out-the-door price from the dealer and had a cashier's check made out for the amount. When my wife and I arrived the following day we were picked up at the airport by the dealer who drove us to the dealership. When we were shown the vehicle, we inspected it before we started paperwork. My wife immediately noticed a deep gouge in the rear bumper down to the metal the size of an eraser end of a pencil. Upon further inspection we noticed that the passenger side rear plastic wheel flare was scuffed as though it had been side swiped. When we sat in the car and turned the ignition on the odometer showed 729 miles as opposed to the 250 miles shown in the ad. The dealer agreed to replace the wheel flare and credited me $500 for the gouge in the fender. After we got past all that we negotiated that the dealer pay for the freight and use his auto transporter to get the car to me in Southern Calif. He assured me that the car would get there before New Years Eve approximately 3 days from when we closed the deal. After getting tired of waiting to hear back from when they expected to ship the car I arranged my own transport and picked up the car on January 5. It was delivered the next day. I contacted the dealer in mid February to see where my transport reinbursement of $550 as well as my $500 credit was and he told me he could not help me, that I'd have to speak with their finance manager. When my secretary called and spoke to the finance manager he was extremely rude and uncooperative. We never did get an answer from the finance manager but finally received payment in the first week of March. I have purchased over 20 new Porsche cars over the last 15 years. Most of them 911's. My brother has purchased nearly as many. We have never dealt with any dealership as unproffessional as these people. More
by mikewallner1954
Employees Worked With
Paul
