Porsche Marin

Drop off my 2014 Cayenne for a recall campaign on a Tuesday morning. This is my first time visiting this dealer as I brought my car used from out of town. Marin Porsche gave me a 2020 Mecan as a loane Tuesday morning. This is my first time visiting this dealer as I brought my car used from out of town. Marin Porsche gave me a 2020 Mecan as a loaner and I was on my way in less than 5 minutes. Both services advisor (Gary) and front desk (Carissa) were very friendly and efficient. Got a text in the afternoon when my car was ready. Again in and out less than 5 minutes! I got the car back with inside and outside cleaned. Easy transaction and very well done at this dealer. Highly recommended! More

Great performance by the dealer! They were proactive and helping me get the car in during the start up of the virus. And went to extra lights to protect everyone. Timely a performance and great attention t helping me get the car in during the start up of the virus. And went to extra lights to protect everyone. Timely a performance and great attention to detail. More

This review covers two transactions. 1. My 2018 Turbo S 911 centralized and engine harnesses were damaged by rodents and had to be replaced. The Porsche service department completed a flawless disassembly 911 centralized and engine harnesses were damaged by rodents and had to be replaced. The Porsche service department completed a flawless disassembly and repair to like new status. Because of changes in my personal status I connected the sales contact I purchased the Turbo S, explained I wanted to trade in the S on a Cayenne Turbo and he and the sales management team made it happen. An excellent team providing great service. If you plan to buy or have your Porsche service, they are the team to go with. More

Excellent service (as always)! Clean, easy, and Excellent service (as always)! Clean, easy, and friendly environment at Porsche Marin. Their communication with the customer is top notch. I also Excellent service (as always)! Clean, easy, and friendly environment at Porsche Marin. Their communication with the customer is top notch. I also took my son and we enjoyed the showroom. More

Utter incompetence, dropped car off and had to constantly call for updates. Asked a week ago for my receipt- still waiting. Sales guys are nice. call for updates. Asked a week ago for my receipt- still waiting. Sales guys are nice. More

Service Manager is an insulting con-man Second time I have brought my car in for service, all warranty covered, and both times the service manager has tried to charge for fraudulent non-exis Second time I have brought my car in for service, all warranty covered, and both times the service manager has tried to charge for fraudulent non-existent work. When questioned to explain, he becomes arrogant and insulting, and contradicts his own staff. NEVER NEVER NEVER take your car there for service, unless you enjoy being ripped off. More

Terrible Service I recently bought an $80,000 CPO Cayman GTS from Marin and have had a horrid experience with the some rattles from day one. Some plastic trim panels i I recently bought an $80,000 CPO Cayman GTS from Marin and have had a horrid experience with the some rattles from day one. Some plastic trim panels in the trunk are clearly loose and move about and I have shared videos of the rattle with the service department. In spite of this, after three months and three appointments they have not been able to fix the problem. Let me be clear - Andrew is awesome, he helped me a ton even after I bought the car from him. Gary, Adam and the technicians are amazing - they go out of their way to help you, as much as possible. Hence two stars and not one. However the new service director, Kevin is clueless, arrogant and unprofessional. He comes from VW and treats customers at that level. The entire service department seems under tremendous pressure and it takes two to three weeks to just get an appointment. It takes less time to get an appointment with my doctor at Stanford! Because of this mis-management, when you finally bring your car in they are slow and do a half-hearted job. I recently brought my car in a third time to fix the same rattle and Kevin kept my car for eight days. He promised he'd have the foreman look at it but when I finally collected the car absolutely nothing had been fixed. To add insult to injury he told me some BS stories but the GPS tracker on my car clearly shows my car stayed parked and they did no test drives to isolate or fix the core issue. By the way, I always had to call and check-in since I recd. no courtesy updates from his side. Like I said, clueless, arrogant and unprofessional. Instead of enjoying my car I will now have to follow up with Porsche North America about all of this. Other things I didn't appreciate. After you buy a car or after a service they will pressurize you to give them great reviews. I can also vouch, like some other reviews, that their receptionists and some others can be uptight and rude. A lot of people who work here don't seem too happy or professional in general and it maps to a negative experience. My perception of Porsche has changed thanks to Porsche Marin. Almost every Porsche dealership in the Bay Area has better reviews. Take your hard earned money elsewhere. More

Extraordinary customer service Great team everyone goes out of their way to provide outstanding customer service. I bought many numerous cars in the area in this dealership by far Great team everyone goes out of their way to provide outstanding customer service. I bought many numerous cars in the area in this dealership by far exceeds the others I’ve dealt with. More