Porsche Jacksonville

Excellent service. Prompt replies to my questions. Comfortable waiting area. Car well taken care of - it was washed. Marguerite met all of my needs. Very polite and reassuring. Comfortable waiting area. Car well taken care of - it was washed. Marguerite met all of my needs. Very polite and reassuring. More

Top notch people, professional & courteous. Many thanks to Jennifer for keeping me informed throughout the service process. I've worked with her over years and she never fail to provide the level of profes to Jennifer for keeping me informed throughout the service process. I've worked with her over years and she never fail to provide the level of professionalism that's Porsche owners comes to expect...Thanks! More

Great dealer experience I have bought a lot of cars over the years and I can say this was the best dealer experience I have had. Everyone in the dealership made me feel that I have bought a lot of cars over the years and I can say this was the best dealer experience I have had. Everyone in the dealership made me feel that mine was the most important transaction going on. Any questions or issues were dealt with immediately and carefully. Bill Bianco was the Salesman and was excellent. I would recommend this dealership to anyone thinking about a Porsche. I will definitely do business there again and I live 250 miles away. More

Great up to the Delivery I have done business with Brumos (now Fields) Porsche for 6-7 years and purchased 3 vehicles from them. Under the prior ownership, Brumos, everything I have done business with Brumos (now Fields) Porsche for 6-7 years and purchased 3 vehicles from them. Under the prior ownership, Brumos, everything worked smoothly from the start of the transaction to the delivery of the vehicle. This is my first purchase since Fields acquired Brumos. Fields has brought in some new people. Everything started off fairly well, not as smooth as in prior transactions, but overall pretty good. The new Cayenne was delivered in mid January 2020. I live a long distance from the dealership but they put the new vehicle on a flat bed and dropped the vehicle at my front door. Fantastic. But from there, things have not gone well. First, there were 20-25 documents for me to sign. That is fine. I expect to sign docs. But I was told I could not keep any document I signed. The Finance people would mail me copies of the Sales Agreement and other docs. 3 months later, and I am still waiting to receive the docs. I have called 3 times, but nobody has had the courtesy to return the call. I checked with the Receptionist to make sure the people were in the office that day before having to leave a voicemail. Very unprofessional. Two, once I started the vehicle after delivery, the Traffic on the Navigation screen would not activate. I called the dealership asking for help. They pleaded ignorance on the topic, but said they would look into this feature and come back to me in a week or so. No call back. I ended up having to spend a bit over 3 weeks back and forth with Porsche Connect to try and get the Traffic feature working (traffic being extremely important when you have thousands of snowbirds in Florida). Porsche Connect ended up having to contact the team in Germany for help. Yes, after 3 months, this feature is now working. The lack of follow up- lack of return calls- lack of paperwork that I am still trying to track down - these things overshadow the initial positives. People might argue that the virus impacted these issues. Quite honestly, all requests were made well before mid February, well before any lock down was implemented. Brumos never had these issues. Fields does... I would pass on a Fields dealership going forward and look elsewhere. They may have gotten too big to care once the sale is done. More

Our experience was excellent. Chad took time to show us all the vehicles we were interested in and explained the differences in each ones features. He went over all our buying options which was extremely all the vehicles we were interested in and explained the differences in each ones features. He went over all our buying options which was extremely helpful in making the right decision for us. All the staff are very friendly and happy to have your business. We definitely recommend Porsche of Jacksonville. More

We are in some interesting times in which we are living in. I feel that the service on my vehicle was well performed. I would not say the customer experience was strong. in. I feel that the service on my vehicle was well performed. I would not say the customer experience was strong. More

Scheduled car to be serviced on 3/5. Dropped car of on 3/7 stating we would pick car up on 3/16 when we returned to Jax. Car was not ready for pickup until 3/17 at 3:30 PM. Best to get a loaner car so t 3/7 stating we would pick car up on 3/16 when we returned to Jax. Car was not ready for pickup until 3/17 at 3:30 PM. Best to get a loaner car so they will get the car in and out of service quicker. If this was a restaurant I’d pick another location. More

Seems like a lot of the paperwork could have been prepared prior to our coming in to pick up car. Otherwise everything was very good prepared prior to our coming in to pick up car. Otherwise everything was very good More

Great dealership. Well kept, professional looking, competent professional staff. Hall and Victoria art fantastic! Great experience. Wish I lived closer to visit more, but Fort Worth TX is a bit of a competent professional staff. Hall and Victoria art fantastic! Great experience. Wish I lived closer to visit more, but Fort Worth TX is a bit of a haul. I felt welcome from the moment I walked in. Every one came across like you could sit down and carry on a casual conversation with them over a couple of beers. That means something me. It’s a feeling one gets and they don’t teach that in school! Hall and Victoria won my trust and exceeded my expectations. What a great experience! Thank you. More

Very Caring They know we place great value on our Porsches and they put great value on the people driving the Porsches. They are very attentive to detail. They know we place great value on our Porsches and they put great value on the people driving the Porsches. They are very attentive to detail. More