Porsche Irvine - Service Center

Jonathon in service is wonderful! As a matter of fact; this dealership is truly the best. As a matter of fact; this dealership is truly the best. More

This is an autonation store that charges astronomical labor for an oil change. I went in this morning, after making an appointment, and was surprised to find out an oil change is $650!!!! They are chargi labor for an oil change. I went in this morning, after making an appointment, and was surprised to find out an oil change is $650!!!! They are charging $400 in labor for an oil change! Highway robbery! I would suggest you steer clear of this dealership unless you like getting essentially stolen from for a oil change. This is a shame to the Porsche Brand and to Autonation specifically. Shame!!!! More

It’s always a great experience! My Service Ambassador, Thomas, is fantastic! Great communication and a terrific guy! Art in parts went out of his way to provide me extra help on a p My Service Ambassador, Thomas, is fantastic! Great communication and a terrific guy! Art in parts went out of his way to provide me extra help on a part we needed timely. Can’t say enough good things about Mason in Sales. He went above and beyond for me! Thank you, all! Richard More

Good prompt communication. I was able to drop off and pick up my car smoothly. I was able to drop off and pick up my car smoothly. More

I really enjoyed coming here to get my vehicle serviced. I am immediately greeted and taken care of as soon as I exit my car. The service advisors are alway on top of things and quickly get started on the p I am immediately greeted and taken care of as soon as I exit my car. The service advisors are alway on top of things and quickly get started on the paperwork. I was able to get a same day appointment. Throughout the day I was contacted by Porsche Irvine and kept me informed on my vehicle. I do like the videos they send going over the inspection of my vehicle. Overall, its an easy process from the beginning to the end. More

Service advisor did an excellent job of describing service to be performed. Nice video describing the current state of the cars under-carriage, suspension and tire wear. service to be performed. Nice video describing the current state of the cars under-carriage, suspension and tire wear. More

As soon as I arrive, Thomas took care of all my needs and explanation of the work to be done. It was completed with total satisfaction. explanation of the work to be done. It was completed with total satisfaction. More

On Friday I brought my new Macan 4 (only 4 months old) in for an AC problem. I was told when I made the appointment my car would be worked that day. When I arrived the service advisor said it would not be for an AC problem. I was told when I made the appointment my car would be worked that day. When I arrived the service advisor said it would not be inspected until Monday. On Tuesday I was told they had to order a part which would arrive on Thursday. I received no update so I called Thursday afternoon and was told the part had not arrived. Again no update from service department so I called around noon and was told the part was not in. I spoke to the parts department and was told the part just arrived and since my car was waiting for service it would be worked on that day or Saturday. No update Friday, Saturday or Monday so I called Monday afternoon and was told the car would be available Wednesday. I was leaving town Wednesday AM so this was unacceptable. I finally received the car Tuesday PM. The level of service was the worst I have experienced at any dealer (No follow up, no priority for my car waiting, did not honor commitment and no apologies just excuses) More

Thomas in service was fantastic! Communication was excellent and he made me feel the car was in great hands. I fully understood the process to solve my problems and the results were Communication was excellent and he made me feel the car was in great hands. I fully understood the process to solve my problems and the results were timely. I was never left guessing. Thank you for the peace of mind and making it an enjoyable experience! Richard More

Had my car checked for the issue causing engine light on. The appointment was easy to make but took a little long as they needed to secure a loaner for me. It took a week to find out the issue was caused by The appointment was easy to make but took a little long as they needed to secure a loaner for me. It took a week to find out the issue was caused by air pocket in cooling system. They fixed it for me and have the car ready the second day. The communication with service advisor was prompt and pleasant. The overall experience with job was very good. It definitely improved my overall impression about this dealership. Thanks Vincent! More