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Porsche Fresno - Service Center

Fresno, CA

4.8
166 Reviews
Call Service Center (559) 860-4000

166 Reviews of Porsche Fresno - Service Center

Sort by
June 24, 2023

Great service and friendly personnel. I was greeted and assisted as soon as I drove into the dealership. More

by TCALDE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
Report | Print
Jun 26, 2023 -

Porsche Fresno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Porsche Fresno. If there is anything else we can do for you, don't hesitate to call. Kind Regards, Your Porsche Fresno Team 877-707-8498

May 16, 2023

Luis Ybarra is the best! Amazing! Helped me with all my needs! He was very respectful, patient, excellent customer you Luis! Fir all you help!🙏🏻 More

by Emily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Ybarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2023 -

Porsche Fresno responded

Thank you for taking the time to share your thoughts on working with our team, Emily. We're glad to hear Luis delivered such a great experience! Kind Regards, Your Porsche Fresno Team 877-707-8498

April 27, 2023

Professional and respectful of my time. They are terrific, wonderful, exceptional people Stop wasting my time More

by mmartinespt
Recommend Dealer
Yes
Employees Worked With
Jerry
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Apr 27, 2023 -

mmartinespt responded

Professional and respectful of my time

December 04, 2022

Superb timely service everything was done right on time Hugo was outstanding took care of everything! More

by drcmfarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
Report | Print
Dec 05, 2022 -

Porsche Fresno responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Kind Regards, Your Porsche Fresno Team 877-707-8498

December 01, 2022

Not impressed! Poor communication and requested a call from MGR and only concerned about your rating. More

by Whittington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hugo Gutierrez
Report | Print
Dec 01, 2022 -

Porsche Fresno responded

On behalf of the service team here at Audi Fresno, I sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. The frustration you encountered due to the poor communication is understandable and your experience is unacceptable. We would like to discuss this further with you, please do not hesitate to contact me at your convenience. If preferred, let me know what time, date and method of communication that is best for me to contact you. Respectfully, Shane Atkins Service Manager 559-860-4000

Dec 01, 2022 -

Whittington responded

Between 8 and 5 is fine. Thank you for understanding my frustration. Kim

December 01, 2022

Customer and local market focused dealership. A different approach than the mega corporate dealerships, locally owned and staffed. Every time I come in I am treated very well and treated like I More

by Fsafadi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Campuzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2022 -

Porsche Fresno responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kind Regards, Your Porsche Fresno Team 877-707-8498

December 01, 2022

Jerry always accommodates my car needs ASAP. . I'm very pleased with his service and he's the reason I'm staying at Porsche More

by genychan
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Campuzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2022 -

Porsche Fresno responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kind Regards, Your Porsche Fresno Team 877-707-8498

November 30, 2022

I have never had a more attentive and friendly service department. I would keep buying Audis in Fresno exclusively for their service department. More

by CSG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa, Hugo Gutierrez
Report | Print
Dec 01, 2022 -

Porsche Fresno responded

Thanks for sharing your thoughts about your experience with Porsche Fresno. If there is anything else we can do for you, please don't hesitate to call us. We appreciate your business and hope to see you again soon! Kind Regards, Your Porsche Fresno Team 877-707-8498

November 30, 2022

Love the service team at Porsche! ! They always take fantastic care of us. Thank you! More

by jandjperry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Calles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Campuzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Serpa, Hugo Gutierrez
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Dec 01, 2022 -

Porsche Fresno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Porsche Fresno and if there is anything else that we can do for you, please don't hesitate to call. We look forward to having you as a valued customer for many years to come! Kind Regards, Your Porsche Fresno Team 877-707-8498

November 29, 2022

They always make me feel like I’m their most important customer! Great service and treat my vehicle with kids gloves! More

by MARKFRESNOCRIMINALLAWYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Campuzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2022 -

Porsche Fresno responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kind Regards, Your Porsche Fresno Team 877-707-8498

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