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Porsche Burlington
Burlington, MA
779 Reviews
At Porsche Burlington, you get a different kind of experience than you would at any other dealership. That's because we're not quite like your average Porsche dealership. We're a Herb Chambers Company, and because we're a part of such an esteemed group of businesses, we have the ability to offer our valued customers an exclusive set of perks that further enhance the overall car-buying or servicing experience. Whether you're visiting us with the intention of buying or leasing a new Porsche, you want to speak to a financing specialist or you simply want to get the model you're already driving serviced, we're eager to treat you to an experience commensurate with our Porsche vehicles.
Our top priority at all times is you and your needs, and you'll have unwavering support from our staff throughout your Porsche ownership experience. Our tenured team has worked with the same customers for years, which only allows us to better assist you. No matter what it is you need from us, we're fully dedicated to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 779 reviews
February 02, 2017
Outstanding experience Unlike the HC Boston dealership, my wife and I had an outstanding experience in Burlington... Arrived on short notice to find a warm vehicle started Unlike the HC Boston dealership, my wife and I had an outstanding experience in Burlington... Arrived on short notice to find a warm vehicle started and waiting for a test drive. We were plesantly greeted by Chris at the door, explained what we were interested in, and off we went with Philippe. Philippe did a terrific job of demo-ing the car and reviewing all the options and existing inventory. Deal was closed in short order. Very professional all around. Exactly how a car purchase should be! More
by mdp
Employees Worked With
February 01, 2017
Excellent Service! Great service! Nice to offer bring the car up for me to test drive and for delivery. Very helpful! I am very happy with my purchase. Good folks, Great service! Nice to offer bring the car up for me to test drive and for delivery. Very helpful! I am very happy with my purchase. Good folks, Mikail and Jack. Thanks! More
by Frank
January 31, 2017
Long Distance Certified Purchase Review Philippe did a remarkable job in helping me purchase a used / certified Porsche. The entire transaction was done by phone, by email, by wire. Philip Philippe did a remarkable job in helping me purchase a used / certified Porsche. The entire transaction was done by phone, by email, by wire. Philippe was extremely informative and helpful in answering all my questions about the purchase and transport of the car to my home in the Midwest. Philippe has remained in contact with me post-sale to answer questions and offering advice. Philippe and the car have met / exceeded my expectations. More
by Anthony Clinch
Employees Worked With
January 29, 2017
Great service Porsche Burlington is a great choice if you are looking for Porsche cars. Good inventory and the equipped options are very useful. Jack Yan was polite Porsche Burlington is a great choice if you are looking for Porsche cars. Good inventory and the equipped options are very useful. Jack Yan was polite and patient in introducing and explaining the car details. The GM Mikail was able to give me a good price. Overall great service. More
by Paul
January 16, 2017
Great service! Bought a macan S with my boyfriend in November. Jack Yan was serving us and he was friendly and polite. The after sales service was phenomenal. Mikail Bought a macan S with my boyfriend in November. Jack Yan was serving us and he was friendly and polite. The after sales service was phenomenal. Mikail gave us a good deal. It was a great experience overall. More
by AL
December 21, 2016
Outstanding Buying Experience Great experience. The General Manager Mikail goes above and beyond to ensure that you always leave the dealership satisfied. The Brand Ambassador Mi Great experience. The General Manager Mikail goes above and beyond to ensure that you always leave the dealership satisfied. The Brand Ambassador Michael Wootan ensured a very personalized and outstanding car buying experience. Porsche Burlington has earned a customer for life no matter where in the US I live. Highly recommend. More
by OHPLZ
December 18, 2016
Excellent buying experience Thanks to the team at Herb Chambers Porsche of Burlington. I had an excellent experience purchasing from here. Great inventory and very professional Thanks to the team at Herb Chambers Porsche of Burlington. I had an excellent experience purchasing from here. Great inventory and very professional and knowledgeable team. Thank you especially to Jack, Chris and Mikail for making the transaction very smooth, it was a pleasure working with you. Traveled a distance to purchase my car and it was well worth it. Highly recommend this dealership!! More
by cayman14
December 05, 2016
Got my new porsche Walking in on a weekday with my family, immediately greeted by our salesman Jack Yan who was patient and helpful with all questions. He explained and Walking in on a weekday with my family, immediately greeted by our salesman Jack Yan who was patient and helpful with all questions. He explained and introduceded all functions of the vehicle during the test drive. Offered beverages during the whole experience was a plus! Right after, the manager Mikai came by and greeted us kindly, he understood our needs and played no games, we had a great deal in just about 20 minutes. Great deal, great service, would definitely recommend to friends and family! More
by StevenCheung
October 31, 2016
Playing with peoples safety and well being A great place if you are getting an oil change or something simple. As soon as it gets complicated, the incompetency, arrogance, and unprofessional be A great place if you are getting an oil change or something simple. As soon as it gets complicated, the incompetency, arrogance, and unprofessional behavior grows exponentially. I own a 2014 Porsche Panamera, and in the last year it has had three major problems; two that have put the lives my wife and toddler son in danger. The first incident was when all tires locked and the car malfunctioned as my wife was driving our then one year old son home from a friends house. It took Porsche two weeks to figure out what had gone wrong and another ten days to fix it. After voicing my concern, Porsche Cars North America admitted that this was an unknown malfunction in which they never dealt with in the past. The second incident happened in early July, when I pulled out of a shopping center at 30mph and the car began to stall and would not accelerate past 40mph. Again, it took Porsche of Burlington over two weeks to fix. At first, they believed it was "the low pressure pump," and when that didn't work, it was "the high pressure pump." At the end no clear explanation as to why. When I picked up the car and drove off the lot, I noticed a shake at 40mph and again at 70mph. I turned back to the dealership, and I was told by Marcos, the service advisor, that this is the way Prosches are, but if it is necessary he will have a mechanic take drive with me. I accepted, and took a 10 minutes drive with the licensed professional. He went on to support Marcos' theory. Given his level of confidence, I asked if he owns a Porsche; he replied, "no way, can't afford one and if I could I wouldn't cause they break easily." Uncomfortable moment to say the least. Third incident; in late August I got a dashboard warning light indicating that one of my tires is low. I went to the gas station to fill it with air and the gage indicated that the tire was at 34 psi. I called the service center and I was told by Marcos that Porsche has two separate tire measurements, and I shouldn't pay attention to the psi but rather fill info which read at 0 and -1 for all the tires. I did not feel comfortable with putting more air in it, so I took it to another mechanic who specializes in tires. With certainty, he explained that the tires have more than enough air in them and refused to put more. He said it was a sensor issue. When I took the car to Porsche of Burlington, Marcos insisted again that the tires need air, I told him explicitly that you can go ahead and put air in, but that you take the responsibility for this. He did and he did. I drove the car home and put it in the garage. The car was not touched until a couple of nights later when my pregnant wife took the car to go to a birthday party and less than ten minutes on the highway the same tire exploded from the side almost causing her to crash. The same warning sign about the tires being too low came on before the tire exploded which indicates an issue with the sensors. I called Porsche road side assistance and it took them over two hours to send a tow truck leaving her on the highway by herself. I asked for a call back from Porsche Cars North America, and 5 weeks later, still no call. Two days after the car was towed to the dealership, I received an email, not a call, from Marcos that the tire will cost $436.43 to replace. Also, he said that the shake is now worse than before and they will need to road force balance the tires for an additional $520. I replied with a angry, but polite email about the tire being over inflated. Another seven days went by before I received a call from a supervisor yelling at me to make a decision or to return the loaner. Yelling at the top of his lungs, he would not accept my explanation or even allow me to talk. Without any options I was forced to have them change the tire. When I went to pick up my car at 2:30 in the afternoon, I asked to speak to a manger. The service manger on duty picked up the office phone and diled the extension, and was instructed to tell me that he was at lunch. Again, I asked for a call back, and exactly 8 weeks later and no call. What is most interesting is I have not received a customer survey for this visit. Now anyone that deals with these service centers know, that not only they send you a survey immediately after a visit, but god help you if you leave a negative feedback; they will treat you like dirt the next time you visit. More
by RR2012
Employees Worked With
Dave Gomes, Marcos Almeida, Anitra Pierson
October 24, 2016
Best car buying experience I have purchases a car from this dealership about a year ago. The entire experience was easy and stress free. i have have refered few people Porsche B I have purchases a car from this dealership about a year ago. The entire experience was easy and stress free. i have have refered few people Porsche Burlington and evrtone is extremely happy with overall experience. Philip, the sales person is very helpful. More
by Alex Matov
Employees Worked With
