Porsche Burlington

Amazing First Time Experience -Won’t be the Last!! I can’t say enough what a wonderful experience I had from when I first walked into the dealership and then was introduced to David. David made the who I can’t say enough what a wonderful experience I had from when I first walked into the dealership and then was introduced to David. David made the whole process easy and was exceptional going above and beyond to make my dream become a reality. I love driving my new Porsche Marcan and the service I received was exceptional. More

Great Service & Relationship Building Isn't Dead After All I have done business with Porsche of Burlington four times and while the cars are tremendous, I keep coming back for the people. That's right, the pe I have done business with Porsche of Burlington four times and while the cars are tremendous, I keep coming back for the people. That's right, the people. You would think every premium dealership is the same, they aren't. From the time he took over at Porsche of Burlington, Mikhail (The General Manager) has impressed me with his no nonsense approach to Customer/Client Services. I met Mikhail after having a flat tire and a less than desirable exchange with a Service Representative who no longer is at the location. Mikhail took the call, understood my situation and helped accommodate me (making it EASY for me to navigate a situation that I had no control over). It wasn't before long that I saw the individual I had the experience with was gone, a new Service Manager was in place and the experience was 180 degrees better. That was the first sign that Mikhail understood what it took to be great. Great leadership attracts talented people. The Service Manager at Porsche of Burlington is first rate. During another transaction I dealt with Phillippe Chanial. Phillippe took care of me as I took ownership of a 2018 911. Once again, he made it painless. He worked with my Assistant to align all of the paperwork, delivered the car to me personally and took my old one away. I saw him recently during a visit to the dealership and he stopped what we was doing to come over, greet me and ask me how I was (calling me by name). At Porsche of Burlington, the little things matter. My most recent transaction involved my build of a 2020 911. I had been waiting for months for this vehicle to be delivered. Mikhail personally followed up with me to ensure all the details were aligned, and he repeatedly followed up with the factory to ensure I had as much information as possible. The cars were delayed two weeks at Port when they arrived in the US due to emissions certifications. The day they were released, Mikhail called the Port and made certain my car was on the first truck to Burlington. For that reason, he made good on his guarantee to me that I would be the first to receive my vehicle at his location. When the vehicle got to his dealership he called my cell phone and left a message that was clear he was excited to see the vehicle. Mind you, this is a departure from his normally stoic Russian demeanor. In my business you learn to disseminate the BS Artists with people who take the time to care. He cares. When I got the vehicle, I worked with David Corbin to learn the new functions of my 911. A former teacher and lifelong Porsche enthusiast, David's passion for the product and the common culture that binds Porsche owners is quite honestly, contagious. He got me excited to drive a car I was already excited to drive. It's the personal touch and relationship that he brings that cements what it's like to do business there. Lastly, I dealt with Business Manager Tres Nobles to finalize my paperwork. Business Managers can run the gamut, but I'll say that Tres is one of the nicest, most efficient people that I've worked with at any dealership. His level of preparation and professionalism is off the charts. In speaking with him, it became clear to me that the culture Mikhail has created in that dealership is one that will scale in the future. He respects his GM (with good reason) and more than anything else; Tres "gets it". He understands his role in the process and the importance of it to the customer experience. In an industry that has all kinds when it comes to people, business practices and customer service- Mikhail and the team at Herb Chambers Porsche of Burlington are without equal in my personal experience. The continuity of my outstanding customer experience was seamless no matter who I dealt with. Great brand, great product, great management, great culture, great people. I'm proud to do business with them and would recommend that dealership and staff to anyone. More

The best personalized experience!!! From the time I walked into the dealership to order the new 8th generation 911 (992), Phillipe was a wealth of knowledge and took the time to explain From the time I walked into the dealership to order the new 8th generation 911 (992), Phillipe was a wealth of knowledge and took the time to explain the entire process and was invaluable as a consultant in the buying process. He was very relaxed, no pressure, easy to work with and took the time out any time I needed it to look at colors, test drive prior models for look and feel and kept me updated all along the way until the day I took delivery in person. He’s in the top 1% of all high end luxury car sales advisors I’ve had the pleasure to work with. 110% recommend!!!! More

Get Your own pre purchase inspection, they miss things. Purchased a car, they covered up Re-paint by installing clear film so paint meter would not register properly. Stated car paint metered per factory s Purchased a car, they covered up Re-paint by installing clear film so paint meter would not register properly. Stated car paint metered per factory spec but because of clear bra at front fenders, hood and bumper couldn’t paint meter that portion, come to find out that the dealership installed the paint protection film in those areas but didn’t disclose that they ordered the work, and in fact took the 5th when bluntly asked if they ordered the work. They Can’t be trusted, hire your own Pre purchase inspector. More

Thank you John! Amazing experience buying my car! 5 stars for John! He made my experience stress free and i ended up walking out with a 2015 Q50 thanks to him! Will definitely go back to John for my n 5 stars for John! He made my experience stress free and i ended up walking out with a 2015 Q50 thanks to him! Will definitely go back to John for my next car at Porshe in Burlington. More

s down the best sales person with which I have ever dealt If I cold give John more than 5 stars I would. John makes you feel like you are the most important customer he has, is honest, engaging and truly care If I cold give John more than 5 stars I would. John makes you feel like you are the most important customer he has, is honest, engaging and truly cares for the customer and the Porsche brand. I will buy from him again and will recommend others. Jerry P. More

Most Pleasant and Stress Free Automobile Purchase So Far Having purchased many new vehicles so far in my lifetime I was not looking forward to going to a dealership to purchase another new vehicle. F Having purchased many new vehicles so far in my lifetime I was not looking forward to going to a dealership to purchase another new vehicle. Fortunately this time I had a very pleasant and stress free experience at Porsche of Burlington. Upon entering the dealership I was greeted in a friendly manner by Mark Frounjian, who politely asked me how he could help me. I told him that I wished to purchase a new vehicle, trade my present vehicle, and that I had a good idea of what I wanted to purchase. Mark was very accommodating, knowledgeable and helpful. He showed me the vehicle I was interested in, explained some of the new features of the vehicle and readily answered my questions. We then went to his desk, and I thought "here we go". I asked him to tell me what their best deal would be and I was not interested in spending a lot of time haggling. I was pleasantly surprised when he excused himself, went and spoke with his manager and promptly returned accompanied by his manager, Mikail Moiseyev. Mikail told me what their best deal would be, and I did not accept it. I made a counter offer, and Mikail went to his office and in a short time came back and said he could accept the offer. In my opinion it was a pleasant experience, which was free of pressure and stress. More

Excellent Buying Experience I have the greatest pleasure to meet John who helped me tremendously with my first purchase of my Porsche Macan. He made me feel really welcomed even I have the greatest pleasure to meet John who helped me tremendously with my first purchase of my Porsche Macan. He made me feel really welcomed even though I did not schedule any appointment. John was super professional and knowledgable about the car. The buying process was efficient and smooth. I want to say a huge thank you to John and Porsche of Burlington to make my dream come true! More

Excellent service Amanda went above and beyond to answer all my service questions after I bought a new car. She was very pleasant, responsive and thorough! I was also i Amanda went above and beyond to answer all my service questions after I bought a new car. She was very pleasant, responsive and thorough! I was also impressed with Corey, the salesperson I worked with, and the sales manager Mikael. Knowledgeable without being high pressure. I recommend this dealership. More

Very professional buying experience Upon our arrival we were introduced to Corey Floyd and I must say from the first moments we felt we had someone on our team to help with the buying ex Upon our arrival we were introduced to Corey Floyd and I must say from the first moments we felt we had someone on our team to help with the buying experience . Corey answered all our questions and was very knowledgeable about the car and also the process we would go through if we were to purchase. He remained with my wife and myself throughout the process and was very helpful in our negotiations with Ray who was also very fair and professional. Corey continues to be helpful even after the purchase answering questions and helping with any issues we have. Feel like we have a friend at Porche of Burlington More