Porsche Bethesda - Service Center

Routine service Service was scheduled immediately, no long wait. Service manager was very accommodating and pleasant; called me to let me know the status and explain Service was scheduled immediately, no long wait. Service manager was very accommodating and pleasant; called me to let me know the status and explained all of the service that was completed. Car was returned with service complete plus washed and cleaned. Many dealerships focus only on sales but this one stands out by building long term relationships with customers. More

Excellent service Prompt greeting and drop-off, offered pricing different options for the service I needed, came in under the cost estimate (a first in my experience), Prompt greeting and drop-off, offered pricing different options for the service I needed, came in under the cost estimate (a first in my experience), had the car ready as promised, and cleaned and vacuumed the car. Fantastic experience! More

ANOTHER AMAZING SERVICE!!! Had a minor repair w/MAJOR SERVICE. Thank You - Alex / Doug for another exceptional job. Can't say enough amazing things about Porsche of Bethesda. Had a minor repair w/MAJOR SERVICE. Thank You - Alex / Doug for another exceptional job. Can't say enough amazing things about Porsche of Bethesda. This place is so incredible I had to get another car just so I could come back more often. As I said in my last review..."If You're Not Going to Porsche of Bethesda...YOU'RE NOT GOING!!!". Thanks again to my entire team....Quinn / Cindy / Alex / Doug / Earl / Louis and the best SALES TEAM AROUND...Charlie & Michael. More

Excellent Service Alex Villanueva provides the highest level of professional service that one could wish for. He is very knowledgeable about the kinds of service the c Alex Villanueva provides the highest level of professional service that one could wish for. He is very knowledgeable about the kinds of service the car may need and keeps you informed as to the progress of the service. Alex deserves the highest monetary bonus your dealership awards. He is essential to maintaining the reputation of Porsche of Besthesda, née Rockville. Raphael Gomez More

DO NOT GO HERE!!! Worst experience I have had. Had two issues: one with my heater blower that wouldn’t shut off even when the key was turned off, and a second issue wi Worst experience I have had. Had two issues: one with my heater blower that wouldn’t shut off even when the key was turned off, and a second issue with one door not closing completely. The mechanics claimed that the door issue was due to a prior accident due to them finding a thicker clear coat over the door in question—indicating that the door had been refinished. When confronted they checked the rest of the car and the clear coat thickness was similar. On questioning they said that the entire car may have been refinished due to an accident. NOT TRUE. Clean car fax, no evidence of repainting on the car, and car was owned by a dealer mechanic. Second, the problem with the blower was said to be due to “coffee spilled on the climate control panel”. Not true. The car was taken to different dealer in Tyson’s Corner VA. Blower issue was due to internal short in blower controller. Nothing to do with any coffee spill. No evidence for accident. Also confirmed with selling dealer and prior owner. Bottom line the mechanics and the service manager were deceitful in trying to purposefully prevent repairs under warranted service. For what reason, I really don’t know. I will never go back to this dealer. Be forewarned! More

Porsche of Rockville ROCKS! If you want to experience the "next level" of service, head over to Porsche of Rockville and spend some time with their service department. A very wel If you want to experience the "next level" of service, head over to Porsche of Rockville and spend some time with their service department. A very welcoming and warm feeling is what you'll get from the moment the garage gate opens to the moment it closes behind you as you leave the service center. I cannot say enough about their certified mechanics too who will invite you into their workshop to experience their knowledge and make the most naive of Porsche enthusiasts (that's me) feel appreciated. A huge shout-out to Certified Diagnostic Specialist Doug Lanciano for teaching me things about by 911 Targa that I could not learn anywhere else. A++ for Porsche of Rockville. More

Outstanding customer service We own two Porsches and are always treated exceptionally well during every service call. The staff are friendly, knowledgeable and responsive, and off We own two Porsches and are always treated exceptionally well during every service call. The staff are friendly, knowledgeable and responsive, and offer coffee, water, loaner cars and rides to our offices. They have high levels of pride in their work. More

Amazing All Around Bottom line...if you’re not going to Porsche of Bethesda...you’re not going!!!! Best Porsche dealership and Porsche service HANDS DOWN. Go and experi Bottom line...if you’re not going to Porsche of Bethesda...you’re not going!!!! Best Porsche dealership and Porsche service HANDS DOWN. Go and experience Porsche of Bethesda! You won’t be disappointed. More

The best customer service Alex and his crew were fantastic. Everyone was extremely courteous and made sure I was kept informed on how my service was going. Very pleased! Alex and his crew were fantastic. Everyone was extremely courteous and made sure I was kept informed on how my service was going. Very pleased! More

Not Happy - Great New Service Center - Poor service exper. After the great experience from driving your Porsche into their service garage and lovely lounge, my service experience was poor. I drove my 986 in After the great experience from driving your Porsche into their service garage and lovely lounge, my service experience was poor. I drove my 986 in which I modified and dedicated all of time and work into the engine, custom exhaust and and other minor modifications. The greeting staff was great, but the service advisors lacked understanding in reference to the work i communicated to execute. After, service (this past Saturday) my battery cover was not installed. I found a hand grease mark in my quarter panel, and I was not completely satisfied (After spending hours detailing my 986). I needed to bring my 986 back into service moments after it left the service center because my coolant indicator light remained on, as soon as I Porsche’d out of there service garage (and they were not amicable for my return). I called Monday (today), and requested to speak to the manager. Lewis informed me the manager shall return my call within 10 minutes, 10 minutes came and went, it is now, past 7Pm, and I still did not receive a call nor vm from the manager (i called in the early opening hours). At the end, the drive-in experience was great, the greeting staff is friendly, but, their service advisories (🤔🤔) and the amount of times I called in order get a hold of my advisor was inconvenient, I was transferred numerous times, and when attempting to call him in his Direct dial, I was unable to locate him. 😕😕😕.. I hope in the near future they will be able to manage their team in order to communicate thoroughly, and be available to talk, and run a thorough inspection before returning the vehicle to their clients. NOT happy. More